Operations Manager
Resume:
Charles Tabasco
Email: ******@*****.***
Facility Operations Manager
~ Facility Mgmt. ~ Property Management ~ Talent Recruitment ~ Training Manager ~ Compliance Manager ~ Organizational development
QUALIFICATION SUMMARY
Extensively experienced in all facets of Corporate Management, Facility management, Operations Mgmt., Consulting, Mentoring, Customer Service, Customer Relations, Retention. I have spearheaded talent recruitment programs, job fairs and the interview to hire process. Direct report for over 400 employees, Highly skilled in Multi-tasking, Problem Resolution, Daily Financial Reporting as well as Procedural and job specific Training, compliance, Policy and Regulatory matters (Federal & State). Directed management and staff training in conjunction with Corporate Compliance matters. I am Diligent, Reliable and Dependable .I have a very strong conviction to being a team player. Driven to achieve all corporate goals for success and deliver the Ultimate Product and Customer service Experience possible.
ACHIEVEMENTS / Skillsets
~ Appointed as Speaker to the State Senate on Industrial Integrity for the Association for Deregulation Hearings, Granted only 1 of 7 Dual Key Licenses ever issued by the State of NJ ( of 270,000 licenses granted) Bonded in 3 States, fully Certified in CTR ( currency transaction reporting), SARC (suspicious activity reporting) and SACC (state alcohol consumption compliance). Spearheaded regulatory HR harassment in the workplace training. I have held the following positions successfully throughout my career - CEO of Rycor Corporation(property and holdings), Facility manager, Consultant, Director of departmental Training, HR training director, Instructor for Hospitality Management, Compliance Advisor, Resident Director, Operations Shift Manager. I have also Directed, Interviewed, hired and trained over 6,000 management personnel,supervisory and staff employees throughout my career with a 96% retention including 79% that were successful in achieving upward mobility. I have received 20 Accommodations for outstanding performance and customer service also receiving 6 of the top awarded Corporate annual Performance Bonuses for exceeding annual budget forcast (ranging from 10% to 23% ).
Key Contributions
* Directed High-Tech Hiring § Recruited all levels of employees (technical, Management, supervisory, general staffiing etc.), worked with staff in obtaining
or maintaining high level Performance Management.
* Transformed previously disorganized, under-performing departments into a well functioning, cost efficient and a highly utilized entity as evidenced by 40% increase in Customer service scores over prior year’s employee survey data.
* Staff Recruitment § Slashed recruitment/temp agency fees by $50,000 annually by revamping recruitment strategies and bringing function in-house.
§ Created and implemented new performance and merit increase evualuation system for management annual bonus plan.
* Lead management of many customer accounts and continous contact for client retention.
* Monitored continous invoice review to maintain a positive relationship with vendors.
* Complete operation knowledge of product lines.
* Inspired employee Health & Safety retention programs.
§ Spearheaded compliant workplace with company-wide Injury & Illness Prevention Program roll out.
§ Facilitated harassment in the workplace prevention training and provided new managers with one-on-one training.
* I have had the honor & privilege to participate, and volunteer in a vast number of successful campaigns for Muscular Dystrophy (7), The Hope foundation, Sunshine Foundation (5) and Breast Cancer awareness (7).
Affiliations
Playboy Casino/Hotel ~ (former) CEO Rycor Corp.(NJ) ~ Boardwalk
Associates ~ PDS Career Institute ~ Trump Taj Mahal ~ Tropicana
Resorts ~ Borgata (Boyd International ) ~ HSG International
Mission Statement
~ To find happiness, fulfillment, and value in living, I will seek out and experience all of the pleasures, joy and success's that life and my career has to offer. My core values are not limitations restraining me on a quest for success. Rather, they provide a framework for identifying, pursuing, and achieving those pleasures that last the longest and are the most satisfying in business and my personal life. The greatest joy of all is being worthy of the respect and admiration of family, friends, and business associates alike.
EDUCATION
Rutgers University New Brunswick/Camden, N.J.
BA/CS/ Business Administration - 2002
PROFESSIONAL EXPERIENCE
HSG International Corporation 2008 - 2015
Operations Manager
•Daily Marketing Meetings to ascertain the current climate, needs and Marketing direction.
• Staff Recruitment Slashed recruitment cost by revamping recruitment strategies and bringing this function in-house.
§ Introduced and slashed Staff Recruitment expendatures annually by 13% revamping recruitment strategies and bringing this function in-house.
§ Implemented a new performance evaluation & merit increase system and management performance bonus plan.
* Directed and Trained Staffing increasing performance & retention from 42% to 91%
•Bonded and responsible for accurate accounting of over $25 Million dollars of Corporate Assets Daily.
•Commended in Excellence of Customer Service, Relations & Retention.
•Personally responsible for high-level problem resolution and conflict resolution for both staff & clientele.
•Extremely Experienced in dealing with large widely diverse cultures and personalities.
* Implemented new performance evaluation / merit increase system for management performance
•Inspired leadership council of management and personnel to assure adherence to corporate and state policy, inclusive of evaluations, disciplinary and if deemed necessary dismissals for 400+ employees, Supervisors and Mgrs.
•Responsible to directly interact and report with security, surveillance and State Police departments.
•Consulted by Senior Management frequently on compliance, policy and procedural recommendations.
•Certified Semi - Annual (Federal) for ( SARC) Suspicious Activity Reporting Compliance.
•Certified in Federal & State for (CTR) Currency Transaction Reporting.
•Certified annually on State Alcoholic consumption requirements ( SACC).
•Received 3 Accommodations for excellence in Customer Service.
•Granted the top awarded annual corporate Bonus.
Rycor Corporation
Chief Operations Officer 1996 - 2006
Responsibilities / Director of Property and Facilities management
To draft and present all new contractual real estate and holding endeavors that were taken on by The Corporation, Monitor contractors / vendors on scheduled repairs, budgeting, monthly accounting, compliance, attainment of project permits, scheduling and advertising.
Accomplishments
Provided consistent diligence to ensure that all intellectual properties, construction, continual review of vendor invoices, influenced marketing and media campaign direction, I.T. or otherwise, insured cost remained on schedule and within or under budget. Secured The Corporation’s operating stability to continued profitability for new projects. Slashed Staffing recruitment/temp agency fees by $40,000 annually by revamping recruitment strategies and bringing the function in-house. Developed and directed continous updated training programs for continued excellence in product delivery and customer service. Created and implemented new performance evaluation / merit increase system and management performance bonus plan.
Skillsets
The ability to anticipate and exceed expectations of the Corporation’s needs, the knowledge of how to implement projects "said needs". Expressed diligence to consistently follow up on all projects to completion. Maintained all internal training for interdepartmental comunication and cooperation to assure constant open lines of communication with product quality, customer service, marketing, media direction, I.T. dept. and vendors for timely and accurate fulfillment of all contractual agreements. When or if ever necessary, to complete needed work personally.
PDS Career Institute Atlantic City, NJ 1990 - 2008
~ Instructor
•State Licensed Resident Director
•Coordinated and Instructed classes for all facets of Hospitality, compliance, Table Games, proceedural, state and corporate regulatory mandates and gaming Industry.
• Conducted all interviews, Auditions and testing along with providing Certification for all Graduates.
** Provided initial Interviews for qualifying potential new hires for all participating properties.
Borgata Casino and Spa
~ Operations Manager 2003 - 2008
•Assistant Shift Manager.
•Resident Director of Training.
•State Bonded and Licensed -- responsible for accurate accounting of over $ 40 Million dollars of Corporate Assets Daily.
•Responsible to directly interact and report with State Police Division of Gaming Enforcement (DGE) and Casino Control Commission (CCC), Security and Surveillance.
•Direct report for Management of Personnel and adherence to Corporate and State policy, inclusive of Evaluations, Disciplinary and if deemed necessary Dismissals for over 600+ employees, Supervisors and Mgrs.
•Implemented a new performance evaluation / merit increase system and management performance bonus plan.management performance bonus plan.
•Conducted Interviews for potential new hires.
•Experienced in dealing with large widely diverse cultures and personalities.
•Prided myself in Providing Excellence in Customer Service and Relations thru Anticipation of customer needs and long term client Retention.
•Directly handled High level Problem Resolution for both staff & client matters.
•Responsible for providing Daily Shift W/L reports to Executive Mgmt.
•Certified in Federal & State (CTR) Currency Transaction Reporting.
•Certified annually on State Alcoholic consumption requirements ( S.A.C.C.)
•Certified Semi - Annually(Federal) for ( S.A.R.C.) Suspicious Activity Reporting Compliance.
•Called upon as an advisor by Senior Management frequently on compliance, policy and procedural recommendations.
•Responsible for Daily adherence to all Compliance mandates to Division of Enforcement & C.C.C.
•Awarded 5 top annual Corporate Bonuses.
Tropicana Casino Hotel - Atlantic City, NJ
Operations Manager and Director of Training 1996 – 2003
•Direct Management of Personnel to assure adherence to Corporate and State policy Inclusive of Evaluations, Disciplinary and if deemed necessary Dismissals for over 300 + supervisory and personell.
•Instrumental in writing Compliance, Policy and procedure Documentation along with manuals that were required by both State and Corporate regulation. Slashed recruitment cost annually by 20% thru revamping recruitment strategies and bringing the function in-house.
•Developed and Implemented a new performance evaluation / merit increase system and management performance bonus plan.
•State Bonded and responsible for accurate accounting of over $ 20 Million dollars of Corporate Assets Daily.
•State Licensed & Responsible to directly interact and report with State Police Division of Gaming Enforcement (DGE) and Casino Control Commission (CCC), Security and Surveillance.
•Driven to provide constant Daily Maintenance of Corporate Asset Integrity.
•Conducted Auditions & initial Interviews for potential new hires.
•Experienced in dealing with large widely diverse cultures and personalities.
•High level Problem Resolution of both Staff & Client based issues.
•Provided Excellence in Customer Service Relations, Anticipation of Customer Needs and Long Term Client Retention.
•Certified annually on State Alcoholic consumption requirements ( SACC).
•Certified in Federal & State (CTR) Currency Transaction Reporting.
•Certified Semi - Annually(Federal) for ( SARC) Suspicious Activity Reporting Compliance.
Boardwalk Associates Claridge International
Atlantic City, NJ 1985 - 2003
Operations Manager
•Responsible as the Direct Report for management and Personnel to accurately comply with adherence to Corporate and State policy inclusive of managing, evaluating & disciplinary action for 200 + Employees and Managers.
•Responsible for accountability and maintenance for Corporate Asset Integrity.
•State licensed & Bonded and responsible for accurate accounting of over $ 10 Million dollars of Corporate Assets Daily.
•Experienced in dealing with large widely diverse cultures and personalities.
•Provided Excellence in Customer Service Relations, Anticipation of Customer Needs and Long Term Client Retention
•Certified in Federal & State (CTR) Currency Transaction Reporting.
•Certified annually on State Alcoholic consumption requirements ( SACC).
•Certified Semi - Annually (Federal) for ( SARC) Suspicious Activity Reporting Compliance.
Additional work history and References are available upon request
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