Manager Customer Service
Resume:
Todd James Brown
Portage, MI 49002
Cell - 269-***-****
Email - ***********@*******.***
OJECTIVE:
To contribute to your organization as a Warehouse Management Professional utilizing my expertise in a staff training and development, shipping and receiving, inventory control, maintenance, customer relations, and business operations.
EMPLOYMENT HISTORY:
Packing and Shipping Supervisor
Bowers Manufacturing Company – Portage, MI– (May 2015 – Current)
Train/develop/mentor/motivate a cohesive team, continually ensuring high service and product quality by monitoring "mis-picks" and productivity reports. Maximize order selection accuracy and shift productivity and work quality through hands-on coaching and performance evaluation.
Scheduled warehouse team members to meet the demands of the facility, utilizing Key Performance Indicators (KPIs) to monitor performance.
Complied with Bowers Manufacturing regulations on warehousing, material handling, and documentation requirements by enforcing adherence to protocol and advising management on needed actions.
Maintained appropriate inventory levels and provided product loss control.
Inspect facility for safety/security hazards, and resolve or report to the Safety Manager. As supervisor, maintained warehouse staff job results by coaching, counseling, and disciplining employees; while planning, monitoring, and appraising job results.
Retail Operations/ Warehouse Shipping Manager
Safety Services Inc. – Kalamazoo, MI (July 2007 – May 2015)
Manage all sales and retail orders for the store by phone and walk-in.
Responsible for providing exceptional customer service and product information to customers with specific needs.
Oversee all store and warehouse duties including restocking shelves and money management.
In charge of all shipping and receiving duties using Fed-Ex, UPS, and freight systems.
Take lead on ordering new materials to fulfill customer needs in a timely fashion.
Perform all inventory and warehouse cycle counting
Production Supervisor/Assistant Safety Director
Hunter Panels – Franklin Park, IL (May 2004- June 2007)
Managed 40 employees in a fast paced manufacturing operations environment.
Took charge of all production planning and scheduling on a daily basis.
Responsible for all inventory supplies and warehouse operations.
Performed all duties effectively and efficiently to ensure Reliable for all manufactured products for strict quality standards
Assisted Safety Manager with creating safety guidelines and conducted meetings to relay information to all employees.
Provided training to employees on operating and production machinery as well as safety training.
Created and implemented training procedures and safety manual for all equipment used.
Oversaw entire operation of Safety Committee and maintenance training.
Warehouse/Operations Manager
Evergreen Oak Electric & Crest Lighting – Chicago, IL (February 1999-May 2004)
Trained and managed over 40 employees.
Handled all aspects of general warehouse duties, including customer relations.
Dispatched and routed all company trucks.
Maintained all company vehicles and forklifts.
Managed all aspects of logistics, shipping, and receiving by way of UPS, FedEx, and multiple freight lines.
Ordered customer and warehouse supplies to meet strict deadlines.
Scheduled and organized all warehouse operations, as well as employees.
Shift Coordinator/Trainer
Eaton Corporation – South Bend, IN (May 1996-February 1999)
Managed and trained employees in all phases of operations in a global manufacturing business.
Administered Quality Assurance programs.
Tested all materials and finished product to meet certain requirements in accordance with blueprint specifications.
Directed internal operations of shipping and receiving.
Operated multiple forge presses to maintain a functional assembly line.
Dealt with and operated several machines and helped in Tool and Die department.
Facilitated training in Zinger-Miller communication skills and TOPS problem solving skills.
Crew Shift Leader
Teledyne Casting Service – La Porte, IN (January 1994-May 1996)
Supervised second and third shift production of voluminous steel casted products.
Managed 20 employees per shift on daily operations of production lines to achieve maximum performance.
Ran multiple machines needed to obtain quality finished product.
Used lab resources and read blueprints to assure parts met a certain mandatory quality level.
EDUCATION:
Northern Illinois University
Area of Study: Industrial Safety and Business and Industrial Services: OSHA Safety and Training
Ball State University
Area of Study: Industrial Technology/Business Management
Ivy Technical Institute
Area of Study: Tool and Die
Grand Rapids Community College
Area of Study: Graphic Arts
COMPUTER EXPERIENCE:
Utilized Microsoft Office including Word, PowerPoint, Excel, Access
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