Management Customer Service

PRERNA RATTI, MPM, B.Com, CEE

**** ******** ****, *** **, 504-***-****

Metaire, Louisiana – 70003 ***********@*****.***

PERSONAL PROFILE

To obtain a challenging professional career utilizing my interpersonal communication, strong technical skills, accounting experience and management background.

Master of Personnel Management (M.P.M), Bachelor of Commerce (B.Com), Certified Equity Expert

(CEE),

Over 9 years’ experience in Accounting and Equity operation in Marine Company, Healthcare Industry, Construction Company, Business Process Outsourcing (BPO) and Knowledge Process Outsourcing

(KPO),

Successful Transition of an Accounts Payable/Receivable Business from United Kingdom to India.

Complex problem solving skills, strong written and verbal communication

Possesses leadership qualities, excellent planning and managerial forte

Traveling and relocation flexibility

WORK EXPERIENCE

Account Receivable/Payable Representative,

Maritech Commercials, Kenner, Louisiana Sep 2015 – March 2016

Work on Accounts Receivable and Payable Edge.

Deal In and Out of the Marine Survey Job, staring from Appointing survey till invoicing

Work on all Electronic fast track account Systems PEACHTREE.

Excellent MS Office skills: Work majorly on V lookup and Marco of MS Excel and PowerPoint Presentation

Account Receivable/Payable Representative,

Fresenius Health care system, Metairie LA June 2014 – Sep2015

Work on Accounts Receivable and Payable Edge.

Work on all Electronic fast track account Systems.

Deals with all major health care accounts as Medicare, Medicaid and Tricare.

Work majorly on V lookup and Marco of MS Excel.

Administrative Specialist

AHL Interiors LLC and AHLSTEDT DRYWALL LLC, Louisiana Sep 2014 – June 2015

Assistant to the CEO of the Company

Work on Quick books for all the company related work.

Handling Employees payroll.

Handling all the company related Taxes.

Asst. Store Manager

Subway, Metairie, LA Jan 2013 – Sep 2014

Opening and closing of the store

Ordering food products for the store

Sending weekly inventory reports to Subway headquarters Front Desk Agent,

Comfort Suites Airport, Kenner, LA Feb 2013 – Jan 2014

Handling front desk responsibilities

Night audits

Group Reservations

Meeting Room and Conference Room Booking

Sr. Business Associate

Fiserv Ltd. Pune, India Mar 2009 – Oct 2010

Handling of the workers compensation issues

Specialized support in collections

Specialized support in employee counseling

Specialized support in employee termination process

Representation of Fiserv during international client meetings

Development of Standard Operating Procedures (SOP)/departmental policies Business Analyst

KPIT Cummins GBS Ltd. Pune, India Dec 2007 – Feb 2009

Special Project on transition of Accounts Payable from United Kingdom (UK)

Handling of stocks split issues and reverse stock split issues

Development of employee stock purchase plans

Development of employee taxes and dividends

Creation of escalation Trackers for Application and Technical Teams

Formal presentations on escalation Trackers for Application & Technical Teams Human Resource Executive

Progeon (Infosys BPO) Pune, India Oct 2005 – Dec 2007

Handling of escalation issues

Preparation of audit reports

Process related training for new hires

Representation of departmental Process during various client visits

Preparation and submission of all process related reports to clients SPECIAL PROJECTS:

Project Title: Accounts Payable/Receivable of Cummins Business Services Organization: Cummins United Kingdom (UK)

Duration: 6 Months (2008)

The transition of Accounts Payable/Receivable of Cummins Business Services was done to increase the number of business units at KPIT Cummins.

It helped the company to increase their profits and head count.

As part of this special project, a visit was made at a client site in UK to do the transition of Accounts Payable/ Receivable of Intercompany that involved the Accounts Payable and Receivable of Cummins business units from around the globe.

The outcomes of this project were transformed into Standard Operating Procedures (SOP), which helped other members of the team for training and implementation purposes. Project Title: Effectiveness of J. N. Tata/ TQA process Organization: TATA Steel, Jamshedpur, India

Duration: 6 Months (2006)

This novel project was to find effectiveness of J. N. TATA/ S. Viswanathan Total Quality award.

It provided an opportunity to interact directly with employees at all levels ranging from IL1 to IL5 as well as with the Expert Groups, and to know their opinion regarding the J. N. TATA process in the company.

The survey, which was an integral part of this project, gave a fair chance to the officers at various levels of the company to voice their opinions, views, grievances and other challenging problems freely which they were currently facing. The outcomes of this project revealed the different attitudes, behaviors and satisfaction levels of superiors and officers of that organization. Project Title: HR Aspects in the hotel industry

Scope: Select premier hotels of India

Duration: 4 months (2005)

Studies on overall Human Resources(HR) department in hotel industry were done via comprehensive survey of 5 premier hotels of India – Hotel Le Meridian (Pune), Hotel Sun and Sand

(Pune), Hotel Pride (Pune), Hotel Sagar Plaza (Pune), and Hotel Nirulas (New Delhi).

Topics of paramount importance in this study/survey were the need and scope of HR departments, challenges posed to them and the recommended solutions for improving efficiency of HR departments in hotel industry.

TECHNICAL SKILLS

Software packages: MS Word, MS Excel, MS PowerPoint, MS Outlook, Tally 5.4 and 4.5

Operating Systems: Windows

Typewriting Speed: 50+ wpm

INTERESTS:

Academic and professional interests in personnel management in service sector as well as industrial sector, economics and commerce of businesses, labor management, financial management, new business development, compensation management, new hire recruitment, selection, training and development, etc.

EDUCATION

University of Pune, India July 2004 - July 2006

Master of Personnel Management (M.P.M)

Amravati University, Maharashtra, India July 2001 - July 2004 Bachelor of Commerce (B.Com.)

DIPLOMAS/TRAININGS/CERTIFICATIONS:

Certification in Equity Expert (CEE)

Certification in Business Etiquette

Certification in Time Management

Certification in Quality Customer Service: Face to Face and on the Phone

Certification in Teams and Team Effectiveness

Certification in Meeting Management Skills

Certification in Stress Management

Certification in Improving Negotiation Skills

Certification in Business Writing Skills

Certification in Profession Business Dress- Men

Certification in Profession Business Dress- Women.

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