Customer Service & Supply Chain
Resume:
Keith Taylor
‘Ewa Beach, HI *****
****************@*****.*** - 912-***-****
WORK EXPERIENCE
Air Transportation Specialist
United States Air Force - Honolulu, HI
Responsibilities
Plans and organizes air transportation activities. Justifies personnel, equipment, and facilities required to accomplish air transportation activities. Determines supplies and facilities required, and allocates equipment. Establishes procedures for loading passenger and cargo aboard aircraft, processing passengers, and preparing records and reports. Provides handling services of special category passengers. Determines and implements necessary safety and security precautions for handling and storing dangerous materials, special cargoes, mail, and baggage.
Accomplishments
n/a
Skills Used
Excel, Verbal Communication, updating records, Customer Service Agent, determining travel eligibility, operate 10K forklift, operate stair case truck, operate conveyor vehicle Material Management Supervisor
Future Technologies, Inc. - Pearl City, HI - November 2015 to February 2016 Responsibilities
Responsible to manage all aspects of materials flow and to maintain control and accuracy over all inventories, including all transactions, procurement, planning, scheduling, cost, warehouse, receiving, and shipping to ensure that customer orders are fulfilled on time. This position is also responsible to develop and manage all supplier relationships
Accomplishments
n/a
Skills Used
Inventory management, process documentation, follow supply chain, create excel spread sheets, operate 6k forklift, compile reports for senior management
Fright Supervisor
U.S. Army - Fort Bliss, TX - January 2012 to September 2015 for the 1st Armored Division Headquarters I performed all transportation requirements in following locations: United States, Iraq, Jordan, Kuwait and Nation Wide for the organization. Synchronized the utilization of the Central Receiving and Shipping Point (CRSP Yard) and air operation load planners improving the supply chain efficiency to Jordan, Kuwait, and U.S. by 75% by planning shipments according to flight schedule and type of aircraft provided. Coordinated the Multi-National Humanitarian Assistance Logistical support to Jordanians refugees through the U.S. State Department delivering over 200 containers much needed supplies. Managed the planning and execution of strategic air, intra-theater sealift and line haul operation using DOD and contracted assets resulting in a 90% increase in utilization rate. Spearheaded the initiative to transition bulk cargo from strategic air to sealift requirements. Responsible for the 100% re-supply and personnel transportation requirements to Jordan, Kuwait and the United States. Provided analysis on storage containers for overstocked supplies. Developed the Standard Operations Procedures (SOP) for all Transportation Logistical Liaison from the United States Army. Tracked more than 3500 transportation using the data entry program Joint Operation Planning and Execution System (JOPES). Responsibilities
Performs storage, warehousing, stock control, receipt, issue/packing, inventory, and other warehousing functions as required for ammunition, ammunition components, pyrotechnics, bombs, guided missiles, depth charges, and non-ordnance supplies and materials.
Freight Supervisor
Secret Security Clearance - 2005 to 2014
I have displayed a keen sense of attention to detail and an analytical mind, continually finding ways to improve the overall effectiveness of all operations within the organization. As a Freight agent for the United States Army I have managed shipping and receiving departments from (2005 to 2014). I have been in charge of cargo yards that stored the United States Army's Classes of Supply and 9 Classes of Dangerous Goods while coordinating the complete supply chain for each requirement:
Class I - Food, rations, and water Class I - Explosives Class II - Clothing Class II - Gases
Class III - Petroleum, oils, and lubricants Class III - Flammable Liquids Class IV - Fortification and barrier materials Class IV - Flammable Solids Class V - Ammunition Class V - Oxidizing Substances Class VI - Personal Items Class VI - Toxic & Infectious Substances Class VII - Major End Items Class VII - Radioactive Material Class VIII - Medical supplies, minimal amounts Class VIII - Corrosives Class IX - Repair Parts Class IX - Miscellaneous Dangerous Goods Class X - Miscellaneous
Scheduled shipments using intermodal transportation system to domestic destinations an international using all modes of transportation: Rail, Sealift, Commercial / Military Truck line haul, and Military & Civilian Aircrafts. Used multiple computer terminals to input data, track, trace, coordinate, network and allocate resources to efficiently ensure transportation logistics requirements were met. Determining the best shipping costs, finding the most efficient shipping route and tracking the location of the cargo. Performed all safety checks ensuring the organizations were in compliance with all Department of Transportation Safety regulations. Ensured proper labeling, packaging and storage of all cargo to include HAZMAT. Provided outstanding leadership to employees of different backgrounds training, coaching mentoring them to get the best performance possible. I have been train to monitor contracts and ensure customers and the organization were incompliance with the contracts guidelines.
Transportation Logistics Supervisor
U.S. Army, Kure, Japan - August 2010 to January 2012 Served as the Transportation Logistics Supervisor direct / general support functional ammunition supervisor. Advised department head on all aspects of transportation of cargo, storage requirements and personnel travel. Coordinated with U.S. Military and Japanese legal teams to determine the safety requirements of transporting volcano mines on Japan High ways. Was responsible for inputting over 300 Containers Roll on / Roll off platform systems in to the Army's Container Asset Management program under a short suspense. Coordinated over 200 mechanized landing crafts transportation requests of ammunition depots for training, equipment maintenance and inventories. Requests and coordinated transportation capabilities to meet the 83rd Ordnance Ammunition mission. Prepared all shipping invoices and related forms using 3 of the four modes of transport
(Sealift, Commercial and Military Line-haul, and Air Assets) while performing duties as a transportation logistics coordinator in the Philippines.
Chief Transportation Logistics Supervisor
U.S. Army - Hunter Army Airfield, GA - February 2007 to August 2010 Developed and implemented a Standard Operating Procedure (SOP) for operating an administrative department. Served as the Chief Transportation Supervisor and was responsible for over 40 employees ensuring all the organization cargo was shipped to various destinations and accounted for. Prepared transportation bills and other support documentation to meet the organizations transportation requirements. Ensure data was inputted in the proper system for transport. Completed over 500 hours of customs inspections that contributed to the retro-grade of equipment and the down-sizing of U.S. Forces in the Iraq. Supervised 18 other organizations in coordinating transportation assets, shipping, and receiving, tracking and storing cargo. Analyzed supply chain requirements and provided updates on requested re-supply shipments to smaller organizations. Compiled data to present charts or diagrams to properly prepare shipments and briefings to higher commands. Analyze cargo for shipping to multiple location while serving as a transportation coordinator. Call all receiving cargo yards to ensure proper receipt, storage and accountability of all incoming and outgoing cargo Conducted over 600 hours of pre-mission safety briefings resulting in zero Soldier or civilians injuries while conducting logistics deliveries requests over Iraqi roads. Created charts to brief department heads on transportation assets and maintenance rotations. Trained 16 personnel on the regulation and policies of the U.S Customs procedures. Used the data entry system TC-AIMS to input all organizations equipment to be transported from origin to destination.
Freight Agent Supervisor
Transportation Logistics Supervisor
260th Organization receiving - Clarksville, TN - February 2005 to February 2007 101st Airborne Fort Campbell February 2005 - February 2007 Was responsible for assessing, coordinating, delegating, and managing the internal and external direct mission support of supplies, services, and transportation for 5000 Soldiers and civilians. Completed over 1500 transportation movement requests (TMR's) resulting in 98% accuracy and 100% mission accomplishments. Served as a customer services representative for the 260th Organization receiving and processing all transportation requests. Coordinated, planned and executed the movement of 500 containers and 200 pieces of wheeled vehicles. Facilitated and managed the shipment and receipt of over 5000 pieces of cargo and wheeled vehicles with 100% accountability. Served as the only night support operation supervisor monitoring and tracking all cargo and personnel that entered the compound. In and out processed quad-cons, tri-cons 20 foot & 40 foot containers by class of supply and storage requirements. Processed truck bills for shipment and coordinated all on & offloading of containerized equipment. Insured data was inputted into the computer system to show ownership and accountability. Controlled a 15 acre outdoors storage yard for a drop off and pickup points. Prepared reports for incoming and outgoing cargo to include on hand cargo. Human Resource Specialist
UNITED STATES ARMY - United States Army - 1994 to 2005 I have performed clerical and customer service duties shown at preceding levels of skill and provided technical guidance on administrative matters to junior employees. Proofreads correspondence for format, content, and use of authorized abbreviations. Answered inquiries from staff and advised personnel on administrative and clerical matters. Sets-up and maintain logs, rosters, status boards, charts, graphs, and calendars. Currently enrolled in college courses to connect my military experience with the world's supply chain Showed competence in the following professional areas:
• Large-scale Operations Management • Safety Management
• Data Analyst • Logistics Support, Planning & Execution
• MicroSoft Office • Freight Management
• Transportation Coordinator
• File Manager
• Container Management
• Leadership
• Fleet Management
• Deployment & Re-deployment
• Data Entry (50 Word per minute)
• Customer Service
Administrative Clerk
EDUCATION
Bachelor in Transportation Logistical Management (Currently Enrolled) American Military University
SKILLS
Forklift Operator, Customer Service Skills (10+ years), Inventory Control (10+ years), Inventory Management (10+ years), Microsoft Office (10+ years), Filing, and organizing records (10+ years) MILITARY SERVICE
Service Country: United States
Branch: Army
Rank: SSG / E-6
July 1994 to June 2014
Mark, label cargo and freight shipments in accordance with regulatory requirements Document and inventory freight, cargo and materiel shipments of all types Perform system administrator duties such as installing software and uploading data to computer systems Prepare equipment, cargo and personnel for travel to airports, seaports and railways Request and coordinate transportation to meet a movement mission Commendations:
Meritorious Service Medal, Army Accommodation Medial, Army Achievement Medal CERTIFICATIONS
6 & 10k Forklift Licenses
GROUPS
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