Customer Service Representative

LI TA DARIUS CHEN

Phone: 647-***-****

Email: ************@*****.***

Address: *** ******** **, *******, **, L3S 1N3

SUMMARY

Tech-savvy Accounting and Finance Student with over 3 years of experience in the field of computer repair and customer service. Hardworking, motivated and keen to learn. Works well within a group through proper communication and idea cultivation.

York University, Bachelor’s Degree 2014-2016

+ Bachelor of Administrative Studies Undergraduate Degree with an emphasis on Finance

+ Relevant Courses: Personal Financial Management, Personal Investment Management

Centennial College, 3-year Advanced Diploma 2012 – 2014

+ Advanced Diploma in Business Administration with a focus on accounting.

+ Graduated with honors with a GPA of 4.1 from a 3-year program in 2 years while working part-time.

EXPERIENCE

Computer Technician (Keyholder), Fujitech Technologies Inc. Sep ’ – Present

+ Diagnosis and repair of desktops, laptops, smartphones, and tablets.

+ Management of the store in the absence of the manager.

+ Contributed directly to the company to achieve the award for ͞"Best in Computer Repairs and Support in Toronto͟" for the years 2012 through 2015 as per HomeStars.

+ Assist customers, both in-person and over the phone.

+ Enter and maintain customer information database. Maintain customer history for future reference.

+ Maintain a steady supply of inventory to ensure smooth operations.

SKILLS

Patient, Quick Learning

Multi-Tasking, Time Management

Excel, Word, PowerPoint, Sage Accpac, QuickBooks

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