Customer Service Management

Celenia Lumpkin

*** ***** **** ******. ********, MS 39466 601-***-****

*******@*****.***

Objective

To obtain a position to utilize my experience, skills, and qualifications in an office environment

Qualifications

A high-energy, enthusiastic, and dependable individual who excels in challenging and competitive environments

More than 24 years of experience in high responsibility positions, with a solid history of meeting and exceeding quotas and objectives

Fast learner with the ability to quickly incorporate and implement new procedures

Excellent ability to lead and train staff and students

Exceptional ability to maintain confidentiality of records and information; Detailed and accurate in performing all administrative and routine functions

An in-depth knowledge and comprehension of written and oral communication principles, both in English and Spanish

Function well both independently and as a member of a team

Strong interpersonal skills, having dealt with professionals, clients, and staff members

Possess a solid work ethic in delivering high-quality service to customers

Self-motivated; able to set effective priorities to achieve immediate and long-term goals and meet operational deadlines

Proficient in the use of computers and computer-related devices

Good working knowledge of bookkeeping and accounting principles and practices, accounts receivable, payroll, cash reports, cash reconciliation, deposits, customer service, management, scheduling, human resources, and housekeeping

Career Summary

Professional Solutions Company International (PSCI) 2015-Present

Stennis Space Center, MS

Service Desk Technician

Execute tasks in the following areas: trouble tickets, routine operations.

Provide onsite and remote desktop assistance to identify and repair hardware and software issues on devices running Microsoft Windows OS.

Troubleshoot Microsoft Outlook Exchange mail issues.

Troubleshoot network connectivity issues.

Diagnose and repair printer issues.

Maintain Share Point sites/ services and troubleshoot performance issues.

Implement baseline changes.

Respond to assigned change requests that are submitted by internal and external customers.

Create and/or update the Asset Management record – responsible for integrity of asset management record

Restore file and data information

Create request for service support from internal and external service providers.

Request hardware replacements.

Assist in maintenance and special projects, during extended work hours.

Communicate outage/degradation of service to management.

Understand and implement established technical and workflow procedures.

Jacob Technology – Stennis Space Center, MS 2014-2015

Food Services Helper

Acted as services helper for all departments, which included cashier duties and setting up the salad bar and wrap station in the cafeteria.

TSM Corporation – Stennis Space Center, MS 2010-2014

Student Support Coordinator

Served as International Military Student Officer (IMSO) for Naval Small Craft Instruction and Technical Training School (NAVSCIATTS). Provided specialized administrative support, including serving as an interpreter for Spanish-speaking students (both during duty and non-duty hours). Responsible for student lodging coordination and transportation, record keeping, scheduling, running reports and preparing payroll, and database management.

Maintained the personnel tracking matrix and ensured timely updates.

Responsible for the indoctrination, accountability, and issuance of security IDs for all students.

Coordinated and conducted Field Studies Program (FSP) events. Complied with the FSP Budget and created FSP Schedule for each class.

Scheduled the daily and weekly activities for personnel and ensured changes were promptly identified. Coordinated with orders departments for barrack collection.Résumé of Celenia Lumpkin

Jacob Technology – Stennis Space Center, MS 2008-2010

Food Services Helper

Acted as services helper for all departments, which included cashier duties and setting up the salad bar and wrap station in the cafeteria.

Winn Dixie, Picayune, MS 1988-2008

In-store Coordinator 2004-2008

Head Cashier 1993-2004

Office Clerk 1990-1993

Cashier 1988-1990

Good working knowledge of computerized information systems. Excellent account balancing skills. Adept at cashiering and reconciling cash. Sound knowledge of cash management principles and/or procedures. Great ability to establish successful working relationships internally as well as externally, and effectively present information in one-on-one and small group situations to customers, clients, and other employees.

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

Established and identified prices of goods, and tabulated bills using calculators, cash registers, and optical price scanners.

Issued receipts, refunds, credits, and change due to customers.

Redeemed food stamps and coupons.

Maintained clean, orderly, and well stocked and staffed checkout areas.

Received payment by cash, check, credit cards, vouchers, and automatic debits.

Resolved customer complaints.

Compiled and maintained non-monetary reports and records.

Dart Drug, Manassas, VA 1987

Cashier

Responsible for accounting, accounts receivable, payroll, cash reports, customer service, cash reconciliation, deposits, management, and scheduling

Education

Received Commercial Driver’s License (CDL) Class B 2010

Certificate of Accomplishment for Microsoft Excel and Microsoft Word Level 3 2010

Certificate of Achievement from Defense Institute of Security Assistance Management 2010

Diploma - Humberto Meloni High School, San Vito Coto Brus, Cost

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