Customer Service Manager
Resume:
Jennifer Prince
Lenexa, KS 66219
********@************.***
www.linkedin.com/in/jenniferprince
A consummate professional with more than twenty years of experience in management and customer service roles utilizing project management, superior analytic, communication, problem solving and computer skills. Additionally has experience with sales, marketing, graphic design, photography, public speaking and advisor to special interest organizations.
FUNCTIONAL SUMMARY
Community Relations and Administrative Support
Served as point of contact and communicated with a variety of community members regarding events, programs and company offerings. Established and maintained relationships with organizations in the community to meet community needs. Assisted with community and company events including event coordination; marketing and managing volunteers. Managed sponsorship programs and budgets. Able to comfortably give presentations and prepare for them using a number of tools and media. Performed clerical duties including; filing, faxing, mail distribution and photocopying. Coordinated meetings by planning agendas, producing reports plus arranging travel and meeting space. Created and modified documents and reports, maintained records, database files, updated contact information, produced reports, mass emails and event marketing. Responsible for accounting duties such as accounts receivable, accounts payable, payroll and taxes. Marketing
Possesses a strong understanding of the principles of marketing and able to effectively present concepts to clients, supervisors and vendors. Designed and proofed marketing materials in order to improve public relations materials. Planned and managed timelines, booths, volunteers and reports for expos, meetings, events and conferences. Maintained correspondences, press releases, requests for samples and literature and social media. Produced signage, marketing materials, photography, website and social media information. Worked with large corporate marketing team to produce ads and articles for large circulation magazines, newspaper inserts and brochures. Non-Profit Sector
Established and oversaw administrative procedures to meet objectives set by Board of Directors and Management. Directed activities of professional and technical staff members plus volunteers by evaluating work to ensure that programs are of appropriate quality and resources are used effectively. Researched and analyzed member and community needs to determine program direction and goals. Planned and administrated budgets for programs, equipment and support services including seeking funding by writing grants, fundraising and government funding. Participated in the determination of organizational policies regarding participant eligibility, program requirements and benefits. Provided direct service and support to clients such as handling referrals, conducting needs evaluations or resolving complaints. Organized and managed volunteer programs by recruiting, training, scheduling and retaining volunteers plus developing recognition programs. Prepared and maintained records and reports, budgets, personnel records, training manuals, policies and procedures. Management and Supervision
Coordinated daily operations of retail businesses and understood responsibilities/functions of each department. Responsible for hiring staff and maintaining employment documentation, including; payroll, tax payments, employment goals, and performance reviews. Provided employee orientation and job training. Maintained schedules and delegated responsibilities by giving clear, concise directions. Analyzed data to manage inventory, planned marketing campaigns and communicated with staff in order to achieve organization goals. Developed systems and procedures to improve operations and efficiency. Used listening and verbal skills to cultivate and maintain communications with a wide variety of people including government staff, services providers, vendors, employees, customers, cross-functional team members and supervisors. Customer Service
Exceeded expectations to satisfy customer’s needs. Communicated clearly with customers and asked the correct questions in order to obtain information and to problem solve. Built long term relationships with customers, vendors, employees and supervisors. Resolved customer complaints and concerns with compassion, solving the problem immediately and without further issues.
Jennifer Prince
8437 Maurer Court #1309
Lenexa, KS 66219
********@************.***
www.linkedin.com/in/jenniferprince
EMPLOYMENT
COMMUNITY INVOLVEMENT
PROFICIENCIES
Proficient in the Microsoft Office and Adobe Creative Suites, Adobe Acrobat, Retail Link, ADS Order System, SAP, Goldmine and ACT Database Management, Quicken and internet usage plus office equipment such as fax, copiers, computers, 10-key and telephones. Knowledgeable of MLS and real estate marketing. Familiar with marketing programs Constant Contact and Exact Target as well as HTML coding and HOST. Understands social media tools such as Blogging, LinkedIn, Facebook, Twitter, Flickr and Google products. Detail oriented with strong problem solving skills and ability to learn new programs quickly and efficiently. EDUCATION
1992 - 1993 Mid-America Nazarene University
1990 - 1992 Johnson County Community College
1982 - 1985 Shawnee Mission Northwest High School
Jan 2012 – Apr 2013 Category Team Assistant Walmart Stores, Inc. Bentonville, AR Sept 2010 – Jan 2012 Data Admin & Pricing Coordinator Tyson Foods, Inc. Springdale, AR Jan 2005 – Aug 2010 Owner/Freelance Photographer Fence Post Photography Wauconda, IL Sept 2006 – May 2008 Marketing & Admin Assistant Technology Executives Club Libertyville, IL Sept 2000 – May 2007 Learning Coach & Trainer Hilton Foundation Training Center Rohnert Park, CA Aug 1998 – Aug 2005 Parent Trainer Families Together, Inc. Topeka, KS Mar 1998 – Dec 2003 Site Visitor – Team Leader KS Dept. of Health & Environment Topeka, KS Jun 1997 – Dec 1999 In-Home Day Care Provider Just Droppin’ By Lawrence, KS Jun 1995 – Jan 1997 Office & Property Manager Hird, Inc. Lawrence, KS Feb 1992 – Jun 1995 Store Manager So-Fro Fabrics Lawrence, KS Aug 1986 – Feb 1992 Sales Associate & Dept Manager various retail establishments Northeastern KS Jul 1985 – Oct 1986 Office Manager The Total Door Company Lenexa, KS Apr 2013 – June 2016 Community Relations Asst. Mgr Surge Consulting at The Walmart Museum Bentonville, AR 2nd Qtr 2012 CMN Department Coordinator Walmart Stores, Inc. Bentonville, AR 2009 – 2010 Secretary Wauconda Integrated Networking Group Wauconda, IL 2008 – 2010 Member Wauconda Chamber of Commerce Wauconda, IL 2008 – 2009 Co-Editor of Newsletter Women In Business Council Wauconda, IL 2002 – 2005 Member of Family Advisory Council KS Special Health Services Program Topeka, KS 2002 – 2005 Co-Founder KSMO Spina Bifida Support Group Lenexa, KS 2001 – 2005 Troop Leader Girl Scouts of America Lenexa, KS 1998 – 2005 Volunteer Parent-To-Parent Program Topeka, KS 1998 – 2001 Co-Founder SPUNK Support Group Lawrence, KS 1997 – 2000 Parent Member Federal Interagency Coordinating Council Washington D. C. 1997 - 2000 Financial Committee Co-Chair Douglas County Infant/Toddler Council Lawrence, KS 1990 – 1992 Co-Chair Olathe Drug Task Force Olathe, KS 1990 – 1992 Volunteer Johnson County Drug Task Force Olathe, KS 1989 - 1991 Member of Senate & Publication Board Johnson County Community College Overland Park, KS
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