*** ** *** ** **** Coral FL *****/C: 239-***-****/E: acvffp@r.postjobfree.com

Professional Summary

To obtain a career opportunity with an organization in which I can apply the skills I have learned, while contributing to the success of my employer. Enthusiastic and efficient with more than 10 years of customer service experience. Years of clerical experience as well as point of sale experience. Extremely comfortable conversing with customers, experienced with Record Keeping and invoicing customers, experienced in Sales, Management, Audit, Account Payable and Account Receivable, Bilingual communicator English & Spanish, experience in delegating tasks to others effectively while ensuring accuracy. A real team player and thoroughly enjoy working with people.

Highlights

Excellent people skills

Management skills

Knowledgeable with Microsoft Office

Effective Bilingual communicator

Customer service-oriented

Clerical knowledge

Attention to detail

Ability to learn technical concepts quickly and immediately add these to available resources

Ability to multi task

Experience

One Cellular Stop Inc. November 2007 to June 2016

Administrative Assistant & Auditor

Answering and managing incoming and outgoing calls while recording accurate messages

Created and maintain active files

Screen applicant resume and coordinate booth phone and in person interview

Organizing all new hire, security and temporary paper work

Review data about end of the day cash out reports

Responsible for creating reports such as cash outs and daily transaction disputes

Responsible of faxing over response for customer disputes

Report to management about total sales and audit results

Inspect bank accounts and system accounts for efficiency, effectiveness, and to record transactions

Metro PCS Petro America August 2004 – November 2007

Store manager

Handled and supervised all the daily processed/activities that are carried out in the store

Promptly resolved all customer request, questions and complains

Led and motivate the store to increase sales and ensure efficiency

Build relationship with customers and the community to establish long-term business growth

Attended sales training to develop business practice and leadership back into the company

Consolidated Credit Counseling February 2003 – July 2004

Customer service representative

Responsible for the contacting banks to seek approval for credit cards settlements proposals

Contacted costumers to update them on the status on their accounts

Received accounting training to help customers develop responsible money management skills

Education

Broward Community College Fort Lauderdale, FL

Certificate program in customer service.

M.P. Salas High School Caracas, Venezuela