Customer Service Data Entry

Employment Objective: I am an experienced employment-training specialist with Customer Service and data entry expertise. I am seeking a position where I may assist a company in offering excellent client resolutions and data processing services. I have a strong work ethic; dedicated to task accomplishment, loyal, creative, and have innate interpersonal skills

Summary of Skills

Manager/ Supervisor

Employment Preparation Specialist

Para Educator

Substitute Teacher

Data Entry professional

Social Rehabilitation Services

Tax Preparation

Bankruptcy Petition Preparer

Divorce Petition Preparer

I have a Bachelor Degree from Washburn University in Applied Science with an emphasis in Human Service /Victim Services

Work Experience

Employment Training Specialist & Customer Service

Managed own firm providing Bankruptcy Petition preparation for up to 30+ clients, specializing in Chapter 7 and 13, with each client obtaining desired filing

Prepared over 15 Divorce Petitions, with categories that included With Children, Without Children, Uncontested and Contested

Prepared federal and state taxes, business and personal, in Kansas, Missouri, Indiana, California, and Pennsylvania for up to 50 clients; Obtained PTIN and EFEIN license

Knowledgeable in the use of multiple forms, Earned Income Credits, Deduction restrictions, tax credits, self-employment, and Estate taxes

Obtained contract with Social Rehabilitation Services of Kansas City, Kansas:

Created program to provide employment services for up 60 clients, that included job search, home visits, resources for domestic violence victims, drug addiction, child care assistance, referrals for mental health counseling; Worked with 40 Social Services Case Workers daily

Para Educator & Substitute Teacher (continued)

Worked as a Substitute Teacher for 13 years, for over 1300 – 1500 children in grades Kindergarten through 12th grade, in the Kansas City Kansas school district; Taught subjects such as Math, English, Reading, History, Business, Computer Science, Advocacy (study skills)

Team Supervision

Oversaw, as Crew Manager, a team of 30 members, responsible for servicing up to 4 Jumbo Jets, 747, 727, and mid-size passenger aircraft, for United Airlines; Performed interviewing, hiring, training, scheduling, tracking hours for payroll, performance management, and quarterly reviews

Supervised 45-50 employees in a testing laboratory environment; Ensured all data entry and lab codes were entered efficiently, accurately, and in a timely manner; Performed interviewing, on on-boarding, and performance management responsibilities, and conducting meetings

Job History

Self – Employed Kansas City Area 2012-2016

Preparing Taxes/ Legal Documents for Bankruptcies & Divorces

KCK Public Schools Kansas City, KS 1998-2011

Para Educator & Substitute Teacher

Tri-Star Airline Services Kansas City, MO (KCI) 1993-1998

Airplane Team Manager / Employment Training Specialist

Lab One Laboratory Lenexa, KS 1987-1992

Auditor; Team Leader; Data Entry Supervisor

Education

Washburn University Topeka, KS 2014

Bachelor of Applied Science Degree

Kansas City Kansas Community College Kansas City, KS 2000

Associates Degree; Major: Victim Services

Awards: 2004 Excellence achievement award Kansas City Kansas school district

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