Service Advisor

NITISH JAIRATH

Umm Al Seneem Street, Ain Khaled PO 9012 Doha Qatar +974******** *************@*****.***

Professional Summary

Industrious Auto Service Advisor proficient in customer service. Adept at determining vehicle issues and providing accurate service estimates. Specialize in meeting client needs in a timely manner while effectively communicating with auto technicians and using industry-specific computer programs to track customer activity.

Core Qualifications

•Proficient at an assortment of customer service tasks

•Able to narrow scope of vehicle issues based on customer descriptions

•Skilled at articulating customer issues with auto staff

•Adept at handling customer complaints in a professional efficient manner

•Extensive knowledge of common auto terminology

•Ability to work in fast-paced environments

•Excellent communications and technical skills

•Safety Managment

Core Accomplishments

•Participated in National level Robotics championship organized by Robosapiens Technology Pvt. Ltd

•Partcipated in Automotive Research on CRDI Technology

•4 Weeks Industrial Training in International Cars & Motors Ltd

•4 Weeks Industrial Training in Maruti Suzuki

•4 Weeks Industrial Training in Micro Turners

•Project Work in Hydraulic Lift concept in Earthmovers

Professional Experience

Gulf Contracting Co. (WLL) December 2015 to Current

Automotive Service Advisor

Doha Qatar

•List customer concerns and ask additional questions to diagnose current problems.

•Verify current vehicle warranty coverage and explain fee structures.

•Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.

•Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs.

•Continuously increase knowledge of dealer services, fees, and vehicle repair needs.

Bhagra Automobiles ( TATA) July 2012 to November 2015

Automotive Service Advisor

Una HP India

•Update customer records in system with latest mileage, service, and repair information.

•Develop and write up repair estimates and keep customers informed of changes.

•Met customers at vehicles to quickly engage and offer assistance.

•Listened carefully to customer concerns and issues and asked probing questions to ascertain problems and repair needs.

•Informed customer of approximate wait times and led to waiting area.

Education

Diploma in Automotive Engineering 2012

Punjab India

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