Customer Service Management

Ranjan Raghunath Rawool

Phone: +91-981******* E-mail: ************@*****.**.**

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ASSTT. DAIRY MANAGER / MILK PROCUREMENT & DISTRIBUTION OFFICER / MANAGER TRANSPORT / INCHARGE EDP & STORES

Experienced, visionary Operations Professional with a successful track record in streamlining processes and enhancing productivity in Dairy Industry. Proactive initiative-taker accomplished in overcoming challenges and taking on new roles to ensure timely, on-target project completion. Identifies processes for continuous improvement and implementation of effective solutions, resolves complex technical issues related to business applications, while communicating solutions to business areas across multiple functions and disciplines.

CORE COMPETENCIES

Operations & Process Management Inventory Control Process Improvements Process Automation

Strategic Planning Budget Planning & Administration Vendor Management P&L Responsibility

Cost-Cutting Initiatives Project Planning/Management Payroll Quality Control & Improvement

Relationship Building Customer Service Safety Compliance Accounts Management PROFESSIONAL EXPERIENCE 1997-Present

Coordinated production area to assure fast and simple access to machines, materials and tools, improving production and ensure an efficient, cost effective, safe environment.

Ensured optimal performance of day-to-day administrative operations, providing human resources support, monitoring employee attendance and vacations times, eliminating inactivity periods and streamlining processes in all areas of Operations..

Designed and implemented policies and procedures to streamline a system to eliminate errors between instructions and completed work. Reached a 97% punctual distribution ratio in stressed production conditions.

Provided visibility, optimal control for all production areas from material to product shipping in real time, reducing downtime in 68%.

Implemented a scheduling system that reduced lead times by 50% and electricity costs by 29%

Implemented necessary controls for pre/post contamination of finished products. Quality control of all raw and finished products under aseptic conditions and compliances of PFA regulations for food safety and sanitation.

Monitored productivity to ensure all purchase orders were processed in a timely fashion.

Lead and worked with a diverse group of people having knowledge with union negotiations, grievance resolution and labor relations.

Managed P&L and budgets and ensured that projects are completed on time, within budget and to the specifications.

Ranjan Raghunath Rawool

Phone: +91-981******* E-mail: ************@*****.**.** Page 2

EDUCATION

MBA in Operations Management.

Bachelor of Science (Chemistry).

Diploma (Dairy Technology & Management)

CERTIFICATIONS

Member PMI, preparing for PMP.

Six Sigma Black Belt.

Office Automation.

Computer Hardware, Maintenance and Networking.

Industrial Instrumentation.

Windows based application.

Technician from the Institution of Engineers.

COMPUTER SKILLS

Operating Systems : Windows - 8, 7, Vista, XP.

Other Software : Proficient in MS Office 2014, Vb-6, Lotus Suite, Crystal Reports, Minitab etc.

Hardware : Computer hardware, networking & troubleshooting.

Temporary Address: 13730,14th Street, San Leandro, CA – 94578

Contact this candidate