Customer Service

TRINA JONES

**** ********* **** • Winston Salem, NC 27105 • 336-***-**** • *************@**********.***

PROFESSIONAL PROFILE

Motivated, dedicated, productive, and accountable professional with a diverse work history including extensive customer-service skills and proven ability to take initiative is seeking opportunities to add to a robust medical education with a dynamic healthcare provider.

MS Office; MS Word.

Typing Speed: 30 words per minute.

Organized, Team player, Flexible, Trustworthy, Dependable

Honors/Awards: Recognized for superior bank branch sales and exceptional customer service. (2010-2011).

KEY QUALIFICATIONS

Medical Billing Medical Coding ICD-9-CM HCPCS CPT Introduction to ICD-10-CM Medical Terminology

Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Managed Care (HMO, PPO, and POS) Government Payers Third Party Payers Worker’s Compensation

Centers for Medicare and Medicaid CMS 1500 CMS 1450 (UB-04) Tricare

EOBs Payment Posting Revenue Cycle Management Scheduling

Insurance Verification Insurance Billing Procedures Insurance Claim Processing

Practice Management Medical Office Procedures Anatomy & Physiology HIPAA Compliance

Co-Payments Deductibles Co-Insurance Superbills

Reimbursement Methodologies Fee Schedules Outpatient / Physician Inpatient / Facility

EDUCATION&CERTIFICATION

Ultimate Medical Academy

Medical Billing & Coding, 1/2016

Completed an intensive, accredited training program which included:

Surgical Procedures, Disease Processes, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems,

Medical Practice Management Systems.

Forsyth Technical Community College, Winston Salem, NC 2005

Basic Microsoft Office Skills/Job Readiness

■ PURSUING NATIONAL CPC-A CERTIFICATION ■

PROFESSIONAL EXPERIENCE

Wake Forest Baptist Hospital – Winston Salem, NC 4/2015 – Present

Cashier – Nutrition Department

Ensured adherence to all standards for customer service, product quality, safety monitoring and food handling.

Escalated customer complaints to manager on duty.

Greeted customers entering the establishment and maintain communication throughout the ordering process.

Met all standards of local, state and federal health and safety regulations.

Operated standard commercial kitchen equipment, when applicable.

Performed cleaning or stocking, as needed, in the establishment.

Accepted payment from customers in the form of cash, credit cards, or debit cards, and made change as necessary.

Holiday Inn Hotel – Winston Salem, NC 4/2014 – 4/2015

Housekeeper

Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts.

Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were met.

Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners.

USA Murphy Gas Station – Winston Salem, NC 7/2014 – 4/2015

Cashier

Assisted customers by providing information and resolving complaints.

Assisted in processing and replenishing merchandise, monitored floor stock and ensured establishment was clean and inviting.

Created a positive atmosphere by greeting customers upon entering establishment and providing a pleasant and friendly shopping experience.

Issued receipts, refunds, credits, or change due to customers.

Maintained an awareness of all promotions and advertisements.

Processed merchandise returns or exchanges.

Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.

Wachovia/Wells Fargo Bank – Winston Salem, NC 12/2008 – 5/2011

Teller

Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.

Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts had sufficient funds.

Counted currency, coins, and checks received, by hand or used currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Entered customers' transactions into computers to record transactions and issued computer-generated receipts.

Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Ordered a supply of cash to meet daily needs.

Prepared and verify cashier's checks.

Received and counted daily inventories of cash, drafts, and travelers' checks.

Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.

Sorted and filed deposit slips and checks.

Queen County Savings Bank – Westbury, NY 9/2002 – 5/2005

Teller

Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines.

Cashed checks and paid out money after verifying that signatures were correct, that written and numerical amounts agreed, and that accounts had sufficient funds.

Counted currency, coins, and checks received, by hand or used currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Entered customers' transactions into computers to record transactions and issued computer-generated receipts.

Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Ordered a supply of cash to meet daily needs.

Prepared and verify cashier's checks.

Received and counted daily inventories of cash, drafts, and travelers' checks.

Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.

Sorted and filed deposit slips and checks.

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