Customer Service School

**, ****** ******* ******** ******,

AGBELEKALE, ABULE-EGBA,

LAGOS, NIGERIA.

NWAICHI VICTORIA NGOZI.

Phone no : 234**********

E-mail: *************@*****.***

PERSONAL DATA

Date of Birth: 10th October 1987

State of Origin: Abia State

Sex: Female

OOBJECTIVES

A result driven, self motivated and resourceful person who is also a practical hands-on- operator and has a track record of contributing to the overall growth strategy of an organization. Having a proven ability to ensure a first class delivery to the customer base.

WORK EXPERIENCE

{2012- Till date} Stanbic Ibtc Bank Customer Care Executive / Pension Officer

Achievement

1.Attending to customers complaints and issues,follow it up and ensuring they are satisfied

2.Ensures an excellent quality service delivery and pro-activeness.

3. 100% Reduction of Turn Around Time on ATM, chequebooks and SMS configuration also speedy response to Account re-activation and Sms Lerts

3 Cross sell bank s product to existing and potential customers

4 Ensure profitability by Deliver Personal account,co-Operate and Sme Loan

5.Proper filling of Documents

6. Processing clients cheques received by depositing into the Bank and keeping a schedule of this which must be forwarded to the operations unit

7. Ensure that every claimant receives all of the entitlements that they are LEGALLY entitled to Him/her (Pension)

8 Present the claimants case in the best and most professional manner while ensuring that to the best of their knowledge all matters are factual.

9. Advicing them on which of the the policys suits the client in respect to pension, calculate their Entitlement.

10. Advising clients on which category of pension policy suites him either being laid out of job, healthground, Voluntary contribution, Health, Expatriate, Retiree)

11. Giving them an excellent pension service advicing retirees on Annuity withdrawal or Program withdrawal

{2011} Starfire

{Account officer}

Achievement

1)Reconciliation Of accounts

2)Up to date records of the company s transactions

African capital Business Support Limited

2010 {Customer Service Officer}

Achievements

1)Attending to all customers issues,resolving them

2) Attending to other responsibility in the company

[2009] Pollex Paints and Chemicals Lagos

(Finance Department)

Achievements

1)Maintains financial, administrative& personnel services

2) Recovery of debts

[2009] Government Technical College Taraba

(NYSC Primary Assignement)

Economics Tutor

EDUCATION

2016 Masters in Business Administration

2011 Peach Tree Accounting

2009 Nigerian Institute of Management

2009 Brellnet Lagos State

Diploma in Desktop Publishing

2004-2008 Madonna University Anambra State

B.Sc Economics 2nd Class Upper

1999-2004 Redeemers High School Ogun State

Senior Secondary Leaving Certificate

1992-1998 St. Leo s Primary School Lagos State

First School Leaving Certificate

PUBLICATIONS

The Impact of National Poverty Alleviation Programme in the alleviation of poverty in Nigeria.

Project Topic: Madonna University

ATTRIBUTES

Good communications skills.

Innovative, versatile and good leadership qualities

Capable of meeting set targets

Capable of working under with minimal supervision

Resilience and ability to assimilate to situation/environment

Experienced at managing and prioritizing tasks to accomplish projects efficiently and meet deadlines.

EDUCATIONAL ASPIRATIONS

Institute of Chartered Accountants Nigeria, ICAN (In view)

Nigerian Institute of Management NIM (In progress)

Chartered financial analyst (in view)

HOBBIES

Music, Reading and Volunteering

REFERENCES

Mr. Tony Ewelike Chief Paul Nkoloenyi

CEO: AG Homes Saving &Loans Polons Agro Investment Ltd.

Phone: 01-2704634, 2704633 17b, Ijaiye Road, Ogba, Lagos.

Contact this candidate