Customer Service Development
Resume:
CURRICULUM VITAE
A: PERSONAL DETAILS
NAME
IBRAHIM MUKWAYA
SEX
Male
CURRENT POSITION
Customer Service Officer
Marital Status
Single
DATE OF BIRTH
9th September 1986
NATIONALITY
Ugandan
Home District
Kampala, Uganda
CONTACT ADDRESS
POSTAL
P.O.Box 7062, Kampala
TELEPHONE
E-MAIL:
**************@*****.***
********@*******.***
B: ACADEMIC QUALIFICATIONS
AWARDING INSTITUTION
AWARD
YEAR OF COMPLETION
Makerere University, Kampala
Bachelor of Development Studies
2011
St Mary’s Secondary School - Kitende
Uganda Advanced Certificate of Education (UACE)
2007
Bright High School - Busega
Uganda Certificate of Education (UCE)
2005
St. Kizito Boarding Primary School
Primary Leaving Examination
2000
OTHER RELEVANT TRAININGS
Makerere University, Kampala
Certificate of Information Technology
(End user training programme)
2008
Independent Consultant
Training on Research Methodologies
2009
Key Areas of study:
- Research Methodology - Human Rights
- Project Planning, Monitoring and Evaluation -Gender studies
- Principles of Management - Human Resource Mgt
- Language and Research -Law, Justice and Constitutionalism
- Communication Skills -Development Ethics
-Computer Skills
C: RELEVANT WORKING EXPERIENCE
ORGANIZATION
YEARS OF SERVICE
POSITION HELD
RESPONSIBILITIES
FROM
TO
ECOBANK
UGANDA
2015
DATE
CUSTOMER SERVICE OFFICER
Creating and assigning new accounts to new customers
Solving all customer complaints and complex issues
Creating, assigning and printing ATMs for customers
Balancing and replenishing ATMs
Issuing bank statements, chequebooks, over drafts, counter leafs, electronic platforms creation like internet banking, sms alerts and all E-channels.
ATM, Bank door and stationery custodian.
All other clerical works as assigned.
Making call overs and call back for effective monitoring and compliance articulation
Making due-deligence for all bank processes for effective accountability.
AIRTEL UGANDA
2012
2014
AIRTEL MONEY TERIRTORY EXECUTIVE
Assigning and creating of airtel money transaction lines to agents
Sighting prospectus shops and businesses for effective airtel money transactions
Distributing sales products and branding materials to agents.
Creating and setting CSO and CRM transaction and selling charts/targets
Pan African Development Education and Advocacy Programme (PADEAP), Refugee Advocacy Project (RAP)
2011
2012
Research and Information Assistant
Conduct research on refugee related issues and disseminate their findings
Provide information and guidance to refugee communities
Prepare a database of the reading materials in the organization’s resource centre
Work with PADEAP/RAP management in writing project proposals for funding programme activities
Coordinate regular community based trainings
Provide technical advice on staff projects
Makerere University, Faculty of Arts Students Association
2010
2011
Legal Advisor
Assisting in coordinating all activities within the association
Facilitate in capacity building for partners’ organizations and associations
Conduct outreach programs in schools and institutions of learning
Facilitate in deepening coordination with clubs in schools and institutions of learning
Giving advisory services, knowledge and affirm policy structures that govern the association
Makerere University
2007
2010
Temporary Clerical Officer
Monitoring the project’s budget
Writing vouchers
Issuing bank statements and pay slips
Writing and filing journal vouchers
Recording and analyzing cheques for examination
Special Projects and Key Strengths
Undertook Research on the Topic “An In-depth Analysis for assessing challenges that house holds face, water and sanitation as a development entity etc, Case study: Gayaza- Masaka”. This was in partial fulfillment for the award of B.A.Development Studies of Makerere University in 2011.
Participated in writing a 5year successful funding proposal for PADEAP programmes to Comic Relief, UK.
Participated in a research study on “Gender based violence on refugee women in the refugee host area of Kampala, Southwestern Uganda and in West Nile regions”.
D: LANGUAGES
LANGUAGE
SPEAKING
WIRITING
READING
English
Excellent
Excellent
Excellent
Kiswahili
Good
Excellent
Excellent
Luganda
Excellent
Excellent
Excellent
Runyakitara
Excellent
Excellent
Excellent
E: REFERENCES (Professional & Character Referee)
PROFESSIONAL REFEREE
FULL NAME
CONTACT (Telephone & Email)
Dr Nakayiwa Florence Mayega,
Director,
Planning & Development Dept
Makerere University.
P.o. Box 7062, Kampala.
+256***-***-***, +256*********
*********@***.***.**.**
Mrs. Hafsa Lukwata Sentongo,
Senior Medical Officer (ppp),
Ministry of Health
SEMANDA NASSER
AIRTEL MARKETING TERITORY EXECUTIVE(SOUTH WESTERN)
E) APPLICANT’S DECLARATION:
I declare that the information given on this form is true and complete and I hereby authorize the employer to validate it.
Contact this candidate