Claudine MacKenzie

****-*** **** *****, ***********, ON, L5B 4A1 ? Tel 647-***-**** ? email: acvf56@r.postjobfree.com

https://ca.linkedin.com/in/claudine-mackenzie-59b4094

Expertise:

? HR Business Partner with Senior Management

? National based high volume recruiting

? Change Management Advisor

? Identity Management

? National Recruitment Initiative

? SAP Functional Leader

? Employee Engagement & Relations

? Performance Management

? Retention and Rewards Program

Personal Skills:

? Strategic Thinker

? Excellent Coaching & Mentorship Skills

? Extremely Client Centric

? Employee Advocate

? Change Management Agent

? Leadership

? Team Player & Collaborative

? Flexible & Adaptable

Professional Skills:

? Recruitment & Retention Strategies

? Versed in Employment Law

? Resourceful in obtaining Public & Private Grants

? Employee Relations & Engagement

? Negotiation Skills

Internship Program Management

? Project Management

? Virtual Teams & Training

Processes:

? Recruitment Qualification, Tracking & Management

? Annual & Quarterly Planning, Reporting and Year in Review Summaries

? Performance Scorecard

? Contingency Planning

? UPerform documentation

Key Indicators:

? Efficiency & Effectiveness

? Return on Objectives

? SLA driven

? Customer Satisfaction

? Compliance to Standards of Business and Personal Codes of Conduct

HR and Recruitment Systems:

ADP

SAP- HR

Kenexa

Taleo

Flextrack

Fieldglass

Workday

Candidate Manager

Sterling BackCheck

PROFILE

A results-oriented and dynamic professional with 10 plus years? expertise in recruitment strategy, employee engagement & relations and human resources programs that achieve corporate goals. Demonstrates excellent communication, presentation skills. An adaptable and flexible individual who delivers exceptional client service and excels at relationship building. Ability to train, coach and mentor teams, work collaboratively, build strong relationships while demonstrating analytical and problem solving skills. A human resources professional, who elicits loyalty, promotes excellence and best practices with a winning and a can do attitude.

CAREER RESULT HIGHLIGHTS

? Recruited 90 percent of vacant positions within 2 months.

? Participated as Human Resources Functional Lead that on a SAP implementation who solely created the workflow and process from Blueprinting, Testing, and Realization to Go Live. Assisted with the change management process as a change agent.

? Recruited over 300 staff members in a 4 week time frame for the City of Toronto and Ministry of Ontario clients.

? Rose over a minimum of 80 thousand dollars a year for recruiting new employees from various government grants.

? Implemented an executed IT Alignment between two entities

? Recruited over 300 employees within a 4 week time frame for the OLG Mohawk Raceway. Recruitment was for entry level to C level employees.

? Nominated and recognized for President?s award at Compugen after 6 months of tenure.

? Designed and implemented Employee wellness program.

? Implemented and managed Work from Home Initiative.

? Implemented a successful Associate Internship Program that greatly assisted with our succession program (This program accelerated our associates to three years working experience with 12 months).

? Fostered vendor relationships and negotiated contracts with third party organizations.

CAREER PROGRESSION

Contracts to date

Apple, Citibank and Loblaw/Shoppers Drug Mart October 2014- to present

Senior Corporate Recruiter/ HR Consulting

Supporting large recruitment initiatives for corporations Fulfilling over 80 plus initiatives.

Fulfilling IT & corporate recruitment requisitions for mid-size to large organizations across Canada.

Integration of HR systems and IT Alignment programs

Inteqna July 2013- August 2014

Recruitment for experienced professionals, specializing in information technology, finance, sales, and human resources.

Sr. Recruitment Consultant

Fulfilling IT recruitment requisitions for mid-size to large organizations across Canada.

Esri Canada Limited June 2007? May 2013

Esri Canada Limited is a privately held, Canadian-owned company that provides world-class enterprise geographic information system (GIS) solutions. Solutions to help businesses, governments and educational institutions make timely, informed and mission-critical decisions by leveraging the power of geography. HR team of two supports 320 employees nationally. Recruited for IT professionals, Sales professionals and Corporate team members ( Finance, Marketing Administration Support)

HR Specialist (Recruitment, HR Management & SAP Functional Lead)

? Designed and managed end-to-end recruitment cycle from staff requisition to 6 month probation period

? Managed and facilitated onboard and off-boarding process

? Increased staff at a rate of 15 percent in the last 3 years

? Supervise HR team members

? HR Advisor to HR Director in regards to employee related issues and implement solutions

? Positive change agent resource

? Key resource for on-boarding and departures of staff members

? Facilitated Senior Management trailing

? Revamped business workflows due to new implementations that developed and presented fiscal HR strategies including trending analysis, benchmarking, Managed Probation & Performance Management process, increased compliance to 75 percent.

? 100% success rate for our Associate Internship Program for 5 years

? Handled recruitment of permanent and temporary staff, conducted exit interviews

? Trained and assisted management on salary planning systems.

? Managed HR programs including Co-op Programs, Short/Long Term Disability and benefit programs.

? Prepared detailed reports on salary plans, employee population and job plans

? Provided support to employees on employment and personal issues.

? Created briefing summaries on a bi- weekly basis, presented to stakeholders and provided recommendations for employee recruitment and assurance, communications, delivery, and performance for future needs.

? Administered payroll via SAP to ADP.

? Managed third party agencies and supervised and trained internal staff, contractor and interns on HR Implementations and execution; delivered performance reviews.

? Liaised with Senior Management and middle manager with employee issues or challenges and determined go-forward strategy.

COMPUGEN Sept. 2004 ? June 2007

Corporate Technical Recruiter Specialist / HR Coordinator

Compugen is one of Canada's largest privately-owned and operated IT Infrastructure and Lifecycle Management services providers. As member of a three-person Canadian HR team directly supporting approximately 720 employees nationally performed the following duties:

? Solely responsible for all technical requirements (contract, permanent and Independent contractor) in a fast-paced, demanding, high-tech environment (first level technical through to Enterprise Management.

? Responsible for employee expansion by 45%

? Previous experience in multi-tasking recruitment projects will be imperative as the candidate will be responsible for numerous positions at any given time.

? Responsible and accountable for the recruitment and selection activities including:

? Implemented Compugen?s employee wellness program

? Liaising with department manager in regards to RFP and RQI?s.

? Enhanced Referral Employee Program.

? Preparation of in-house postings and newspaper advertisements,

? Liaising with employment agencies and government agencies.

? Screening resumes, pre-screening applicants, interviewing and evaluating candidates.

? Conducting reference checks and security clearances and assisting with selection decisions.

? Payroll administration.

As a Human Resources Coordinator & Acting HR Manager:

? Provide support directly to staff in the areas of employee counselling, specific consulting assignments, policy interpretation, training and development advice, Employment Equity administration, Staff Purchase administration, and special programs and projects. Proven track record of recruitment of all level of positions.

? Previous experience in multi-tasking recruitment projects will be imperative as the candidate will be responsible for multiple positions at any given time.

? Employee relations.

? Career counseling - assistance with career development of staff.

? Organizational planning - assistance with functional assessments.

Personnel Opportunities Ltd. Jan. 2004 ? Aug. 2004

Recruiting / Placement Coordinator

Personnel Opportunities Ltd. provides contract, temporary and permanent personnel services. The range of applicants they place covers a broad spectrum: all office support staff, customer service, sales, computer specialists, financial/accounting personnel, as well as supervisory and

management positions, both unilingual and bilingual.

Responsibilities included the following:

? Recruited for the Temporary & Permanent Division (Industrial ?Senior Management positions) Managed client and applicant database

? Updated and processed Quality Assurance procedures for employees

? Organized upcoming job fairs

? Managed and resolved logistical issues between employees and clients on site

Bell Mobility Nov. 2002 ? Jan. 2004

Activations and Customer Representative (Corporate Accounts)

? Activated, verified and processed new SMB cellular accounts.

? Liaison and activated accounts for Bell Mobility Dealers.

? Informed and processed current Bell Mobility clients.

Sabbatical Oct. 2000- Oct. 2002

? Traveled abroad to manage family business

Quantum Jan. 2000- Aug. 2000

Recruiting / Placement Coordinator

? Recruited for the Temporary & Permanent Division (Industrial ?Senior Management positions) Managed client and applicant database.

? Sourced candidates and clients through cold calling.

? Conducted interviews for potential applicants.

? Profiling and prospecting new client leads.

? Updated and processed Quality Assurance procedures for employees.

? Organized upcoming job fairs.

? Required to solve logistical issues between employees and clients on site.

Employers Overload Nov. 1998 - Jan 2000

Recruiting / Placement Coordinator

? Recruited for the Temporary Industrial employees.

? Sourced candidates and clients through cold calling.

? Required to solve logistical issues between employees and clients on site.

? Responsible for several new clients by the use of cold contact calls or by referrals.

Ontario Lottery Commission (Pinstripe Consultant Contract) July- Aug.1998

Recruiter

? Human Resources Liaison for the commission at various sites throughout Ontario.

? Duties included sourcing, processing, screening interviewing, testing and licensing,

prospective employees for all levels of management for the new casinos.

? Required to hire 300 employees in a four-week period for the Mohawk Casino.

IBM

Entitlement Team Lead Customer (Contract) Apr. 1996 ? July 1998

? Warranty validation for consumer and small business clients.

? Responding to client inquiries.

? Encompassed first level PC trouble- shooting and customer referral.

? Monitored calls for Quality Assurance and Queue time standards.

? Reconciled statistics and bi-monthly reports.

? Up-selling and product introduction was also included in these duties.

EDUCATION & PROFESSIONAL DEVELOPMENT

? Ryerson University

Human Resources Studies - Includes 3 1/2 years Bachelor of Social Work

? Sheridan College

Human Resource Management ? High Honours, Sheridan College 3.89 Grade Point Average.

? Toronto School Of Business

Business & Accounting Computer Applications Diploma

? Currently pursuing CHRP and Human Resources Management Degree

? Member of HRPA

? Member ICTC

? Member Tech Connex

VARIOUS DEVELOPMENT COURSES

? HRPA

Business Preparedness Program

HR Law

? Compugen

Pink Elephant Training, Conflict and Escalation Resolution, Management Training

? IBM

Problem-Solving Skills, Consulting Skills, Telephony Skills, Customer Service Skills ? ESRI Canada

Management Training, Business Preparedness Training, Project Management Essentials, Health & Safety Defibrillator and First Aid Training, Business Writing & Project Management Essentials

? Other Courses Include

Time Management, Stress Maintenance, Performance Management, Training Courses, Supervisor Courses, Uperform

? Conferences

Various YTA Conferences, HRPA,

TRIEC Diversity an Skilled Immigrants Workshops,ICTC- Women in IT Workshops

Extracurricular Activities & Volunteer Experience

Health & Safety Committee, Employee Social Committee

? BWC of Mississauga, Becel Ride for Heart, Massey Centre for Women, Triec Mentorship

? Distress Line Peel,Peel Board of Education, Toronto General Hospital, Hope Wheels

? Wedding & Events Consulting, Real Estate Training, Dancing, Reading, Traveling

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