Mark Carlyle King

**** ***** **** *** *******, California 92582

Phone: 951-***-**** ● Email: acvf3a@r.postjobfree.com

SUMMARY

Technical systems engineer with documented LAN/WAN proficiency; skilled in budgeting, project management, design and implementation. Demonstrated record of success in troubleshooting computer hardware and software. Proven leadership and communication skills.

EDUCATION

Certified Network Engineer

Computer Education Institute, Anaheim, CA

June 2001

Electrical Engineer

Cal Poly University, Pomona, CA

August 1996 (senior status)

CERTIFICATIONS

MCP – Microsoft Certified Professional

Hubbell Premise Wiring Technician

A+ Certified Technician/NT Core & DOS

Novell

UNIX/Linux LCP

Microsoft Active Directory 2003 & 2008

Windows 95/98, NT, 2000, XP, XP 64 bit & 7 Specialist

SKILLS SUMMARY

Windows 2003, 2010 & 2013 Server Active Directory New Users & Computer setups

Microsoft Exchange 2010 & 2013 New User Email setups

LAN / WAN Configuration

Microsoft 365

NetBEUI, PPP, NetBIOS

Microsoft Office (all versions)

MS Office 2007, 2010, 2013 & 2016

Voice Over IP Office Phone Setups

Ethernet, Fast Ethernet, Token Ring

Office Printer Network Setups Wireless & Hard Wired

ADP Payroll Account Setups & Password Resets

CAT5, CAT6, Fiber Optic & Wireless Access Point Setups

Tape & Main Backup Drives

TCP/IP, DHCP, and DNS Configurations

2013 Microsoft Lync

Avaya Phone System Setup

Wireless 802.11 A,B,G

Bitlocker Coding

A/V Setup

Cable / DSL / T1

Microsoft One Note

WORK EXPERIENCE

Stars Behavioral Health Group

San Bernardino, CA

IT User Support Tech II

Create new user network login accounts & profiles through 2013 Microsoft Active Directory.

Set up Avaya office phone system.

Create new user email accounts through 2013 Microsoft Exchange.

Set up new user ADP payroll accounts & reset passwords for current users.

Set up entire offices with new Xerox copiers & printers on the office network.

Create images for new PC’s that will be added to the network.

Re-image all PC’s & deploy all to the new offices & replace the old PC’s that are being sent back to the county for e-waste.

Set up HP access points using the network IP address for the offices.

Run random UPS smart battery backup checks for the office servers.

Install Bitlocker coding for all staff laptops.

Set up designated PC’s for the Telehealth program using the Omni software for random psychiatric doctor’s usage.

Set up large conference room meetings via Skype or Microsoft Lync.

Update IT equipment & work logs via Microsoft SharePoint.

Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.

Check & switch the network cables in the server room for each site to activate the user’s PC network connection at their desks.

Create PC windows images for the company to load onto newer PC’s that are being added the network.

Transfer & install all user PC equipment to the new seating location.

Change out fuser kits for all county printers.

Back up user profiles from old computers.

Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems.

Reimage managed & non-managed PC’s.

Create, update& closed job tickets using Track IT ticketing software system.

Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

Riverside County Of Riverside DPSS Franklin Office – Riverside, CA

IT User Support Tech II Field Service (TAP)

Trouble shoot & fix issues with all Dell & HP printers such as connection to the network & print spooler issues.

Coordinate equipment deliveries, software licensing compliance, inventory, and asset control.

Check & switch the network cables in the server room for each site to activate the user’s PC network connection at their desks.

Run & install the proper software’s from the County Of Riverside DPSS servers to the users managed & non-managed PC’s using the Run Advertised Programs system.

Transfer & install all user PC equipment to the new seating location.

Change out fuser kits for all county printers.

Back up user profiles from old computers.

Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and equipment errors, and coach users in correcting reported problems.

Reimage managed & non-managed PC’s.

Create, update& closed job tickets using Remedy ticketing software system.

Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

Trouble shoot & fix issues with all Dell & HP printers such as connection to the network & print spooler issues.

Riverside County Of Riverside DPSS Admin Office – Riverside, CA

IT User Support Tech II Helpdesk (TAP)

Trouble shoot& fix issues with all Dell & HP printers such as connection to the network & print spooler issues.

Add user’s to various member of groups in Active Directory.

Unlock the user’s Novell login using the Active Directory & Novell Console One programs.

Reset the user’s Novell login password using the Active Directory & I Manager programs.

Remote into the user’s managed C-IV HP PC’s to trouble shoot issues using the IT Client Manager program.

Remote into the user’s non-managed Dell PC’s to trouble shoot issues using the Configuration Manager Console.

Monitor all of the servers in the County Of Riverside DPSS offices for possible maintenance of unexpected shutdowns in the office using the Net Crunch program.

Identify user profile using the End User Manager for conformation.

Created, updated & closed job tickets using Remedy ticketing software system.

Scanned Help Desk office e-mails & C-IV e-mails to trouble shoot issues from user's to create tickets for the entire Help Desk department.

Riverside County Flood Control –Riverside, CA

IT User Support Tech II (TAP)

Create MS Windows 7 & MS Windows XP Professional backup images files (using Ghost software) for Dell T1600, Dell 880 & Dell 990 computers.

Reinstall reimaged PC with various office software’s such as MS Office 2010, Adobe 10, Adobe Flash, and File Net Pro. & multiple Bentley Design software for the Design & Construction Department.

Trouble shoot & fix issues with all Dell & HP printers such as jamming & toner replacement.

Update & reload various HP & Dell scanner drivers on different user computers.

Back up user profiles from old computers.

Upload user profiles to new computers from backup.

Install printers from the office printer database to various user computers for each of the departments in the office.

Update newer firmware for each conference room RCA DVR Recorder weekly.

Setup user profiles, settings & older PST files from previous MS Office’s to MS Office 2010.

Install & add more memory to higher powered office computers for more speed.

Add larger hard drives to computers requiring more storage space.

Setup new hire users with complete computer systems (mouse, keyboard, monitor & computer).

Answer problem tickets using Remedy ticketing system.

Add the appropriate user rites through the computer management settings & connected the computer to the office server domain.

Rename new or reimaged computers with the appropriate office Asset Tag numbers listed on the computer box.

Download computer drivers from the web for the freshly reloaded computers.

Adjust and/or readjust the mouse, screen resolutions & icon size to the user’s preference.

Schedule maintenance calls for down printers.

Run weekly updates on Symantec Virus Protection, MS Windows 7 & MS Windows XP Professional.

Ran & configured the server for all county vehicles using the Crystal Reports database.

EDS/Riverside County Office - Monrovia, CA

New Computer Installs

• Install & assemble new HP desktop computers at multiple workstations.

• Load Windows 7 images for all computers installed.

• Inventory & login all old & new HP desktops computers & monitors for all DPSS sites in all of Riverside County offices.

Tek Systems / Brady Inc. – Irvine, CA

IT Support

• Troubleshoot and coordinate resolution to desktop communication problems and remote system connections; troubleshoot software and/or equipment errors and coach users in correcting reported problems.

• Inform and train users in equipment/software operation; analyze and make recommendations on response time, training design, user support needs or customer satisfaction.

• Prepare and maintain technical documentation and procedures; perform preventative maintenance and repair hardware.

• Research, evaluate and test hardware and software products and systems solutions; install, configure and test hardware and/or software, prepare reports or proposals for service.

• Carry out security administration by maintaining tables and adding/purging/migrating users.

• Coordinate equipment deliveries, software licensing compliance and inventory/asset control.

IBM (British Petroleum)

IT Support

Install & assemble new Dell desktop computers at multiple workstations.

Load Windows XP & 7 images for all computers installed.

Inventory & login all old & new Dell desktops & laptop computers with monitors.

Manage multiple Microsoft 2008 Server Infrastructure servers.

Manage 150+ PC’s & 20 printers on the office floor.

Install & remove user accounts in multiple servers using Microsoft Active Directory 2003 & 2008.

EDS/Riverside County Office - Monrovia, CA

New Computer Installs

Install & assemble new HP desktop computers at multiple workstations.

Load Windows XP image for all computers installed.

Inventory & login all old & new HP desktops computers & monitors for all DPSS sites in all of Riverside County.

CO Architects - Los Angeles, CA

IT Computer Desktop Support

Upgraded LAN from a Windows NT / 2000 domain to a Windows 2003 server domain.

Developed and maintained proprietary company wide email system.

Maintained detailed network / user service logs.

Regularly briefed management on the status of network / user issues and potential opportunities to increase network security and reliability.

Responsible for selection, acquisition and installation of network equipment, including: Cisco routers, switches, hubs, patch panels and CAT5 cabling.

Troubles shoot & fix issues with high powered computer systems that run various Auto Cad programs for the firm.

Install high powered printers through computer network for access.

Build & upgrade computers for ground up.

KDI Technology LLC – West Covina, CA

Computer Networking Consultant

Upgraded LAN from a Windows NT / 2000 domain to a Windows 2003 server domain.

Developed and maintained proprietary company wide email system.

Developed Access database that distributed real-time mission critical information to management.

Performed and documented regular network backups on tape media and offsite storage.

Maintained detailed network / user service logs.

Regularly briefed management on the status of network / user issues and potential opportunities to increase network security and reliability.

Responsible for service and repair of all company-wide computer hardware and peripherals.

Provided end user training on various software titles including Microsoft Office (Word, Excel, Access, etc.).

Responsible for selection, acquisition and installation of network equipment, including: Cisco routers, switches, hubs, patch panels and CAT5 cabling.

Setup & build Digital Video surround sound systems.

Community Coalition - Los Angeles, CA

Computer Network Engineer

Upgraded LAN from a Windows NT / 2000 domain to a Windows 2003 server domain.

Developed and maintained proprietary company wide email system.

Developed Access database that distributed real-time mission critical information to management.

Performed and documented regular network backups on tape media and offsite storage.

Maintained detailed network / user service logs.

Regularly briefed management on the status of network / user issues and potential opportunities to increase network security and reliability.

Responsible for service and repair of all company-wide computer hardware and peripherals.

Provided end user training on various software titles including Microsoft Office (Word, Excel, Access, etc.).

Responsible for selection, acquisition and installation of network equipment, including: Cisco routers, switches, hubs, patch panels and CAT5 cabling.

Setup & build Digital Video surround sound systems.

February 2013 - February 2016

October 2012 –February 2013

May 2012 – October 2012

April 2012 – May 2012

February 2012- April 2012

July 2008 - January 2012

August 2009 – September 2009

April 2008 – June 2008

September 2007 – March 2008

July 2006 – 2008

October 2001 – July 2006

City Dreams - Ontario, CA

Computer Network Engineer - (Part Time Technical Consultant)

June 1999 – February 2002

Provided onsite desktop support to clients.

Serviced customer networks and provided regular scheduled maintenance.

Troubleshot LAN / WAN connectivity issues.

Serviced printers and other peripherals.

Maintained detailed service records for all hardware.

Provided customers with new equipment recommendations.

Installed CAT5 and fiber optic cable at customer locations.

Used remote control software (PC Anywhere) to provide remote desktop support to existing clients.

Uniscribe Professional Service - Newport Beach, CA

Supervisor

January 1997 – October 2001

Data entry as part of the document management team.

Maintain supplies for customer jobs.

Responsible for making sure all customer information was stored in the correct manner.

Assisted the payroll depart with maintaining meticulous records of my departments hours.

Provided best practices training to members of my department.

Setup Digital Video Systems.

References furnished upon request

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