Harold Gaither

**** ***** ***** **.

Cincinnati, Ohio 45229

513-***-****

acvf34@r.postjobfree.com

IT Specialist\Computer Technician

SUMMARY:

Career Hardware\Software Support Computer technician

25 Years of customer support experience

Network Administrator experience

Upgrades, installs and trouble shoots network, networking hardware devices and software

Maintains inventory of equipment and parts as well as documentation of vendor activities

Construct and maintained Ghost image for all Desktops and Laptops

Experience with IBM AS400

Configured User Accounts in LAN, WAN environment

Remote Desktop support

Microsoft Outlook configuration

Lotus Notes configuration

Prioritize work load and resolved issues within a team environment

Cleared work tickets using several different interfaces including Remedy software and Helpdesk

Communicate project status with manager on a regular basis

Laser Printer trouble shooting and repair, including Hewett-Packard, and Brother Laser Printers

TECHNICAL SKILLS:

Network + Certified

A + Certified

Management/ Leadership

PCs (Windows Base) software and hardware

Apple Macintosh software and hardware

Laser Printer Repair

Plotters

Microsoft Windows XP,7,8

Windows Server 2003/08

Microsoft Office Suite

Lotus Notes

Ghost

Panda Label Printers

Repair RF Scanners

PROFESSIONAL EXPERIENCE:

Ebay Enterprises AUG 2015- PRESENT

IT Technician

Responsibilities:

Setup Email for end users

Assign users to Intranet hub

Repair and configure RF Scanners

Laser Printer repair

Repair and maintain Panda printers

Maintain Inventory log

George Fern

2010 JUNE 2015

IT Specialist

Responsibilities:

Level 1&2 Helpdesk

Break fix Hardware support

Software support

Maintained Ghost image

Install network servers, routers and level 2 switches

Maintained hardware and software inventory

Performed routine upgrades both hardware and software

Remote desktop support

Maintain and replace APC battery backup

Assign users and equipment to AD DC list

Worked with VPN Gateway

Contact and support for office phone system and smartphone configuration

Maintain software and hardware for biometric time clock and server location

College of Mount St. Joseph 2004 2010

Technical Support Executive

Responsibilities:

Personal computer diagnoses and repairs

Firewall/Antivirus configurations

Virus/Spyware removal

Laser Printer Support and Repair

Customer support and training

Windows 98/NT/XP/2000/ Networking, Microsoft Office Suite, VPN, and Internet Explorer

Support

Pomeroy Computer Resources 1999 - 2004

Hardware/Software support Technician

Responsibilities:

On-site Desktop Support Technician @ Procter and Gamble Executive Offices

Laser printer support and repair

Lotus Notes setup and support

VPN support

Server load and configured applications

Advance knowledge of Microsoft Office Suite

IBM 1991 - 1999

Field Service Technician

Responsibilities:

Hardware/Software Support of Desktop and Laptop PCs

The Future Now 1986 - 1999

Field Service Technician

Responsibilities:

Hardware Support of Multiply Manufactured POS Personal Computers (IBM, Dell, Gateway)

Maintain Parts inventory

Fill-In, On site tech at Union Central Life Insurance

The 3M Company 1977 - 1986

Field Service Technician

Responsibilities:

Field Service Technician

Maintained $35,000 parts custody

Serviced 1st generation Laser Printers

Serviced Copiers

EDUCATON

ITT Technical Institute Associate of Applied Science

Norwood, Ohio Computer Networking Systems

ITT Technical Institute Associates of Applied Science

Dayton, Ohio Electronics Engineering Tech

June 1977

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