Project Manager

ABBAS H. JAFRI

** ******* ****, *******, *******. L3S 1M7

Email Address: ***********@*****.*** Cell: 647-***-****

OBJECTIVE:

Dedicated to provide high quality results as a project manager where my experience would result in client satisfaction and work efficiency along with a passion for success.

HIGHLIGHTS:

10 years of project management experience including directing, supervising, and delegating duties. I am also skillful at multi-tasking.

Solid understanding and implementation of Project Management Life Cycle (PMLC) methodology for both new solution and infrastructure projects.

Able to establish a solid, well-organized team to assist with project deliverables to ensure success.

Dealt with projects ranging from $5M-$20M in size while managing multiple team members and balancing stakeholder requirements.

Utilize EVM (Earned Value Management) and GERT/PERT methodologies to assist in estimating and forecasting.

Successful track record in stakeholder management, cross-functional supervision, service strategy & implementation, change management, risk management, incident/problem management, vendor management, costing and budgeting, project planning and team building.

I am disciplined, I have well-organized work habits, and I have the ability to function smoothly in pressure situations and high volume work environments. I am a team player who cares greatly about the effective development of myself and other staff members. Goal oriented and focused on targets.

Bilingual in English and Hindi (able to read, write, and speak). Excellent organizational and communication skills.

TECHNICAL TOOLS & METHODOLOGIES:

PMLC, ITIL, Agile/Lean, EVM, GERT/PERT

HP, Dell and IBM Hardware

Windows Servers 2012/2008/2003, Windows XP, Windows 7, Linux/AIX

Microsoft Project, Microsoft Office (Word, Excel, PowerPoint, etc.), Visio

BMC Remedy, SharePoint, IBM Maximo

Cloud, IaaS, SaaS, Virtualization/VMWare, Oracle, MS SQL Server, WebSphere, Data Management

WORK HISTORY:

Project X, Ltd.

Toronto, Ontario Feb. 2016 - Present

Project Manager

Handling the Bell account. Currently managing the introduction of a new TV solution for Bell internet customers only. It is forecasted to be on-budget and on-time. Project budget is $1M and the team size range is 10-15 people.

Am responsible for data management in the BI/EDW space for this project where the Business Analysts are conducting an impact analysis on upstream and downstream applications

Have daily meetings with the project team (Business Analysts, Senior Technical Consultants, Directors, etc.) to receive updates on impact analyses on the applications

Am responsible for the project artifacts to ensure they are up-to-date (Schedule, WBS, budget, scope, etc.) along with moving along the full project lifecycle (Initiation – Closure) and the SDLC

Conduct weekly meeting with other vendor, CGI, as they are responsible for the design and implementation phases of the project

Along with managing the EDW stream, I am also managing the Big Data stream as this new solution will cause an impact on the respective stream.

Environment: PMLC, SDLC, Matrix Environment, ITIL, Agile, EVM, GERT/PERT, MS Project, MS Office, SharePoint, Cisco, RedHat, Linux, Windows 7, Teradata, Hadoop, Microstrategy

Dream Unlimited

Toronto, Ontario May 2014-Feb. 2016

Project Manager

Was responsible for 4 projects at one time which involved an application upgrade, training employees on a new system, application migration, and disaster recovery. The projects finished on-time and on-budget. The total budget for all four projects was $1M. Teams consisted of 10-15 people at one time.

Responsible to ensure replication of data, data management, and other infrastructure components were done smoothly to create a disaster recovery environment in case the data centre went down

Upgraded a debt management application from one version to another and was responsible for the implementation of the application throughout the entire company

Participated in the procurement process from creation of the RFP all the way to the execution of the contract for the disaster recovery project

Had weekly meetings with the PMO director and bi-weekly meetings with the CIO to provide updates on projects by creating a dashboard to ensure project status is green for all projects

Coordinated with other project managers from the vendor side to ensure SOW had been completed and project plan is being properly executed

Participated in bi-weekly steering committee meetings to ensure project is meeting the schedule and to discuss next steps

Assisted in creating test cases to ensure no bugs were found in upgrade of software project

Environment: PMLC, ITIL, Weak Matrix Environment, Lean, ERP, Windows 2012 R2, Linux, Ubuntu, VMware/Virtualization, MS Project, Microsoft Office, SaaS

Allstream, Inc.

Toronto, Ontario Jun. 2013-May 2014

Project Manager

Handled a project which involved the build of a new internet solution for small-to-medium sized businesses called FTTN (Fibre-to-the-node) from initiating to closing; project was delivered on-time and on-budget as planned. Project was $5M in budget and the team size ranged from 10-15 people.

Other projects also included OS upgrades and upgrading existing VMware and Database installation and configuration changes

Communicated project activities and cost comparison from the planned budget to senior management/stakeholders in the required format with the explanation of results

Was responsible for the creation of major project artifacts (project charter, project plan, risk register, etc.) and management of all key project aspects (scope, time, cost, risk, etc.)

Performed change management with any changes that needed to occur and properly implemented the corrective actions that need to take place

Provided proper reporting on a bi-weekly basis to report schedule and cost and monitored both to ensure performance was accurate against both baselines

Was constantly building and strengthening cross functional relationships amongst various teams

Environment: PMLC, ITIL, Agile, EVM, GERT/PERT, Windows XP, Windows 7, VMware/Virtualization, MS Project, Microsoft Office, SharePoint, Oracle, Dell, Visio, SaaS

IBM Canada, Ltd.

Markham, Ontario Dec. 2011-May 2013

Technical Project Manager

Handled the Rogers account. Managed and completed Cloud and Windows infrastructure system upgrade projects from initiation to closing. Project budget was $20M and the team size ranged from 15-20 people.

Developed project plans and budgets and implemented and executed projects related to infrastructure and applications

Facilitated the planning, execution and communication of all project activities.

Planned and developed the project statement of work

Provided regular and timely reporting of project status to PMO and other stakeholders explaining project status, issues, variances, and ongoing strategies to bring project to successful closure

Facilitated the timely flow of information within the project team, business units, client teams and our clients

Significant expertise and proven track record in implementing industry best practices for IT Project Management operations based on the PMI guidelines and ITIL framework

Environment: PMLC, ITIL, Matrix Environment, Agile, EVM, GERT/PERT, VMWare/Virtualization, AIX/Linux, MS SQL Server, IaaS, SaaS, WebSphere, Windows 2012/2008/2003, MS Project, MS Office, SharePoint, WebSphere, BMC Remedy, IBM Maximo

Voysus Group, Inc.

Toronto, Ontario Aug. 2008-Nov. 2011

IT Project Manager

Managed large scale projects in upgrading all infrastructure systems to Windows 7 along with other firewall upgrades that impacted all core technology and operations in order to revitalize and stimulate organizational growth. Project budget was $2M and the team size ranged from 5-7 people.

Worked relentlessly with stakeholders and SMEs to reach project objectives through continuous communication and managing expectations such as deliverable dates and hitting milestones

Worked with SMEs to create the project management plan and cost and schedule baselines

Reported to C-Level audience for project steering and budget reviews

Led the creation of operational work flows using a SIPOC model

Achieved projects in a timely manner and within budget and developed lessons learned to ensure risks can be dealt with in a more effective way for the future

Environment: PMLC, Lean, Windows XP, Windows 7, HP, MS Project, MS Office, SaaS

Voysus Group, Inc.

Toronto, Ontario Jan. 2007-Jul. 2008

Project Coordinator

Worked side-by-side with the project manager in building a new quality assurance department to ensure calls are recorded and agents are given constructive feedback of their calls

Assisted in building the project management plan along with identifying key stakeholders

Involved in the project from initiating to closing and played a key role in the smooth running of all processes during the project life-cycle

Acted as a liaison between the project manager and stakeholders and ensured key deliverables and milestones were immediately communicated

Assisted with risk management with the creation of a risk register so that risks were handled immediately and in a proper and professional way

Voysus Group, Inc.

Toronto, Ontario Jun. 2005-Dec. 2006

Inside Sales Representative

Performed outbound calls and offered XM satellite radio services to current car owners who have had the service free for the first 3 months since their car purchase

Assisted team leaders in duties to maintain work efficiency of the company such as creating SPH reports, helped with payroll hours, and helped other representatives in sales techniques

The SPH rate for my campaign was 1.90, however, my SPH every month was anywhere from 2.17-2.70 depending on my number of contacts

Received top sales and perfect attendance award in 2009

EDUCATION AND CERTIFICATIONS:

Pursuing PMP certification exam (In-Progress) 2016

Completed 35 hour of PMP Training 2015

ITIL V3 certification 2014

IBM PGMP Training 2013

B.A obtained in Political Science from York University 2009

Law Clerk diploma obtained from Seneca College 2004

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