Customer Service Insurance

Lori Ann Brooks

**** ******* *** *****, ** ***** 330-***-****

********@**********.***

Objective:

Seeking a position that will challenge my abilities with career advancement opportunities.

Education:

Fall 2011 to Spring 2013 - Medical Billing Stark State Technical College Canton, OH.

Fall 1991 to Spring 1993 - Accounting University of Akron, Akron, OH.

Fall 1988 to Spring 1991 - College Preparatory John R. Buchtel High School, Akron, OH.

Work Experience:

July 27, 2015 to Present - Norwegian Cruise Line: - Pride of America: Waiter in fine dining restaurant aboard luxury cruise ship. Specializing in special need diets, experienced fine dining service with Indian cuisine and style of service. Able to work in a very fast pace environment. Effectively communicates with chefs to ensure food is prepared and expedited according to the guest's request.

September 01, 2014 to July 20, 2015- Trubridge Insurance Inc:

Insurance Agent. Enrolling Seniors into Medicare Advantage Plans during the Medicare open enrollment period.

Placed qualified candidates in whole life insurance plans, with companies such as Gerber Life, Aetna, and Mutual of Omaha.

September 17, 2012 to July 1, 2014 -SummaCare: Mature Staffing:

Enrollment Spec. Customer Service Rep. Enrolling Seniors into a Medicare Advantage Plan.

Assisting customers with Medicare and plan benefit coverage questions.

October 1, 2011 to November 1, 2014 Fairlawn Cab Co.

Dispatcher. Part-time dispatcher, light clerical and on call driver.

June 22, 2011 to January 30, 2012-Robert Half Office Team:

Customer Service Rep. Customer services for several companies as needed.

January 11, 2010 to September 15, 2010 -Carey Staffing:

Customer Service Rep. Customer service and billing specialists for utility company.

September 01, 2006 to June 26, 2009-The General Insurance:

Customer Service Rep. Assisting customers with policy and billing questions via in person, interpreted and adjust coverage’s, process payments and endorsements for automobile policies. Responsible for daily opening and closing procedures, accounting and banking.

January 09, 2006 to September 01, 2006-Homesite Insurance:

Customer Service Rep. Assisting customers with policy and billing questions, interpreted and adjust coverage, process payments, and upsell endorsements for homeowner policies.

May 16, 2005 to December 27, 2005- Alltel/Windstream:

Customer Relations Rep. Assisting with yellow page directory advertisement in sales, corrections, and cancellations. Resolving customer complaints. Advising customers of directory procedures and deadlines.

April 26, 2000 to January 07, 2005- Allstate Insurance:

Independent Risk Assistant/Underwriter. Process individual new business and renewals /late pays/cancellations on all lines of insurance. Answering producer inquires on risk eligibility and underwriting policies. Audit policy endorsements to ensure quality and adequacy.

Skills:

Intermediate to advanced software skills in Word, Excel, PowerPoint, Windows XP & 7, Office, Peoplesoft, CMS, CCMS, Salesforce, Solcom, I-pub, Winpub, Lotus, Access and Outlook.

Professional Licenses and Interests: Ohio Department of Insurance Life and Health license, Licensed in twenty-nine (29) additional states.

Cleveland School of Bartending Certified Mixologist.

Reading Movies Music Bowling Traveling

References available on request.

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