Leslie Norman

Roselle, New Jersey *****

908-***-****

acvexv@r.postjobfree.com

* ****** ** * ******* Service Representative at CVS Specialty Pharmacy

** ***** ********** ** * customer services representative and billing /invoice clerk with a large arts and crafts distribution center mainly for retail stores and small businesses. Company shipped ribbon, trim, jewelry kits, beads, seasonal crafts and children activity kits. Merchandise was shipped to our warehouse centers then directly to the retailers, such as Michaels Arts and Crafts, Wal-Mart, Kmart, Target, Party City, AC Moore, Bed Bath & Beyond and others.

Experience:

February 22, 2016 to June 13, 2016

CVS Specialty Pharmacy

180 Passaic Ave.

Fairfield, NJ 07004

Patient Service Representative

Took all inbound calls with the Multiple Sclerosis and other therapy teams for Blue Cross Blue Shield members or doctor offices to schedule delivery of their medicine.

Quoted co-pays, provided other benefit information such as out of pocket cost, deductibles and benefit caps to patients, doctors and pharmacists.

Enrolled new patients, and entered new co-pay information and also form of payment updates.

Transferred patients to pharmacist when they had questions about drug side effects, missed doses or drug interactions. Faxed refill request for new prescriptions to doctor offices. Provided phone or fax number to patients or doctor and pharmacists for prior authorization requests.

August 27, 2014 to August 14, 2015

UPS Supply Chain

1000 Port Carteret Dr.

Carteret, NJ 07008

Data Entry Clerk

Entered inbound Bill of Ladings by PO number into database for The Gap, Old Navy and Banana Republic retailers.

Printed orders for Ducati motorcycle parts

Organized invoices daily by invoice number and recorded in system, and filed by retail store name.

September 2001- October 2012

Horizon Group USA

1 Industrial Rd

Dayton, NJ 08810

Data Entry/Billing/Invoice Clerk

Customer Service Representative:

Handled all customer inquiries by phone and e-mail about the crafts which consisted of the country of origin, the colors or length of the ribbon or trim, the price or which retailer carried the product. Complaints were usually about the color fading from the beads or the beads were broken also frayed ribbon or embroidery around trim coming apart or shabby make of the material. Usual course of action was to send a replacement product or in some cases with supervisor’s approval issued a refund.

Calls were entered into a spreadsheet in Excel and the caller’s information was entered by date, name, address, telephone number, item number and description of the product, what the inquiry or complaint was about and how it was resolved.

Handled calls also from retail stores by phone and e-mail which were for estimated ship dates and times.

Faxed proof of delivery and bill of ladings to finance dept and retailers that requested the information.

Performed general data entry using Microsoft Excel.

Input customer orders into Citrix computer system with accuracy and correctness.

Performed data entry-alpha and numeric to add new retail stores also verified and edited old store records when changes were needed.

Billed large volume of customer orders alpha and numerically and reconciled sales.

Created spreadsheets and entered all retails vendors and sorted by name and address and phone number.

Utilized scanner, copier, telephone, fax machine, and printer to perform tasks.

Microsoft Word, Excel 2007, Citrix system

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