Customer Service Administrative Assistant

Ginny Tholund

**** ** **** *****, #**** Phone Numbers: Home: 352-***-****; Cell: 561-***-****

Ocala, FL 34474 E-mail Address: *******@*********.***

OBJECTIVE: ADMINISTRATIVE ASSISTANT OR CUSTOMER SERVICE RELATED POSITION

My Recent Background

I spent 2013 through 2015 in Boynton Beach, Florida where I volunteered at Bethesda Hospital’s Wound Care Center, and also worked from home on a various entrepreneurial projects. At Bethesda Hospital’s Wound Care Center I had heavy patient contact, filing and transporting of patient files, copying of records, phone contact and generally whatever was needed on a day to day basis.

Upon moving to Central Florida in 2015, my husband had a very serious accident in August of that year which necessitated my helping him through his lengthy rehabilitation period. I am just re-entering the job market now and look forward to being a valuable asset by utilizing my years of customer service, editing and administrative experience to lend a helping hand to whomever hires me.

Job History August 2005 through April 2013

TWIN STAR INTERNATIONAL, Delray Beach, Florida

Leading Manufacturer of electric fireplaces, mantels and vanities

CUSTOMER SERVICE GROUP LEADER

Member of Twin Star’s first Customer Service team

Answered customer questions on products and performed troubleshooting as required.

Worked as liaison to the company reps and assisted with major accounts, providing parts and installation assistance

MAJOR ACCOMPLISHMENT: I significantly enhanced the customer service relationship with our representatives in the field. They knew they could turn to me at any time and I’d resolve the issue, and follow up with the customer and with them accordingly.

Ginny Tholund (Page 2)

4900 SW 46th Court, #1721 Phone Numbers: Home: 352-***-****; Cell: 561-***-****

Ocala, FL 34474 E-mail Address: *******@*********.***

February 2003 through May 2005

NEW HOME SALES SPECIALISTS, Boca Raton, Florida

Headed up by Bob Schultz, a leading motivational speaker and new home sales trainer, NHSS is the global leader in new home sales training.

EXECUTIVE SECRETARY

Made extensive travel arrangements for Mr. Schultz to ensure that he arrived in time to prepare for his program(s)

Prepared all itineraries for Mr. Schultz‘s programs, editing them and ensuring that they were clear and concise

Served as intermediary between Mr. Schultz and his clients, attending to their every need, anticipating their requests, and assuring them that I was there to assist in any way I could

MAJOR ACCOMPLISHMENT: Through Mr. Schultz’s incredible coaching and nurturing of me, I learned the importance of professionalism and follow through in every aspect of business negotiating. I have carried that with me throughout the rest of my career in every field I have worked in. It has made an incredible difference in how my superiors have viewed me.

May 1999 through December 2002

REXALL SUNDOWN, Boca Raton, Florida

Vitamin and Nutritional Supplements Manufacturer

SECRETARY TO INFORMATION TECHNOLOGY DIRECTOR

Arranged for all of Director’s extensive travel plans

Prepared itineraries for Director and his supporting staff

Member of Rexall’s Communication Enhancement Team

Ginny Tholund (Page 3)

4900 SW 46th Court, #1721 Phone Numbers: Home: 352-***-****; Cell: 561-***-****

Ocala, FL 34474 E-mail Address: *******@*********.***

(May 1999 through December 2002

REXALL SUNDOWN, Boca Raton, Florida, cont’d)

MAJOR ACCOMPLISHMENT: As a member of Rexall’s Communication Enhancement Team, I learned the importance of effective communication. I effectively conveyed ideas to other members of the Team, as well as imparting those ideas to all the employees on a monthly basis. We worked together as a team, but my individual effort was a huge part of the team’s success. I

August 1991 through April 1999

NATIONAL COUNCIL ON COMPENSATION INSURANCE

Boca Raton, Florida

Workers Compensation Rate Making Agency

SECRETARY TO FINANCE DIRECTOR

Set up meetings and conference calls as needed often on a last minute basis

Made all travel arrangements for Director and his support staff

Prepared financial documents for Director as needed for presentations and meetings

MAJOR ACCOMPLISHMENT: NCCI taught me the value of volunteerism and I am happy to say that as a result I am happy to say that I have become a doer rather than just an onlooker. I headed up several projects for Habitat for Humanity, assembling the groups, arranging for visits to various Habitat locations, and publicizing the results in associated publications.

Ginny Tholund (Page 4)

4900 SW 46th Court, #1721 Phone Numbers: Home: 352-***-****; Cell: 561-***-****

Ocala, FL 34474 E-mail Address: *******@*********.***

Education Bachelor of Arts degree from Villanova University

Dean’s List Junior and Senior years

Glee Club

Yearbook staff

Extracurricular Creative writing; hospital volunteer; physical fitness

(References to be provided upon request)

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