Customer Service Representative

MAKAYLAH STEWART

**** ********** *****

MANASSAS, VA 20110 US

Cell: 703-***-****

Phone: 703-***-****

**********@***.***

OBJECTIVE

Highly motivated and dependable individual with over 5 years experience as a customer service associate Seeking a position as a Receptionist to use excellent customer service skills and manage a front desk area in a proactive and professional manner.

EMPLOYMENT HISTORY

Office Assistant

Harris Teeter

October, 2015

Maintains customer confidence and protects operations by keeping financial information confidential.

Answers accounting procedure questions by researching and interpreting accounting policy and regulations.

Prepares asset, liability, and capital account entries by compiling and analyzing account information.

Documents financial transactions by entering account information. Recommends financial actions by analyzing accounting options. Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports. Substantiates financial transactions by auditing documents. Lab Technician

Nutravail LLC

May, 2015 October, 2015 (5 months)

Completes projects by attending and participating in group and project meetings Documents information by maintaining daily logs and equipment record books Resolves problems by examining and evaluating data Maintains glassware by picking-up, cleaning, washing, sterilizing, and distributing.

CUSTOMER SERVICE ASSOCIATE

Food Lion

March, 2011 - October, 2015 (4 years 7 months)

Excellent knowledge of providing first contact services at the front desk Proficient in handling filing systems and correspondence Operates a cash register for cash, check and credit card transactions with 100% accuracy

Preserves a perfect attendance record for 20 months Alerts customers to upcoming sales events and promotions Responsible for ordering a supply of cash to meet daily needs Completes all point of sale opening and closing procedures, including counting the contents of the cash register

Handles all customer relations issues in a gracious manner and in accordance with company policies

Welcomes customers into the store and helped them locate items Shares best practices for sales and customer service with other team members to help improve the store's efficiency

Resolves all customer complaints in a professional manner while prioritizing customer satisfaction

Verifies that all customers received receipts for their purchases Mentors new sales associates to contribute to the store's positive culture Fosters a positive work environment by consistently treating all employees and customers with respect and consideration

Actively pursues personal learning and development opportunities Processes Money Transfers, Cashier's Checks, Money Orders, and Gas Bills Answers customer telephone calls promptly and in an appropriate manner Determines customer needs by asking relevant questions and listening actively to the responses.

EDUCATION

Northern Virginia Community College, SOCIAL SCIENCES/ PSYCHOLOGY

January, 2013 - October, 2015

Osbourn High School

HIGH SCHOOL DIPLOMA

January, 2009 January, 2013

Degree date: 2013

ACHIEVEMENTS

Graduated with Honors Diploma

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