Customer Service Representative

Crystal Davis-Burdette

Professional customer service representative

Houston, TX 77063

**************@*****.*** - 262-***-****

To be considered for the Customer Service Representative position, I have worked in a call center setting for many years, I have supervised 25+ employee's. I'm no stranger in taking lead. Willing to relocate

Authorized to work in the US for any employer

WORK EXPERIENCE

Representative/customer service

Xerox - Houston, TX - March 2015 to January 2016

Handling high call volume, inbound /out bound calls.

• Providing excellent customer service, while taking care of the customer bills

• Handling tech support problems, typing while trouble shooting the cable

• Providing active listening, customer centric, business knowledge, effective listening, cross selling, resolve resolution, work with all windows, (word, excel, outlook) Credit systems, Pos systems, handling credit card payments Caregiver/Personal Care Worker (PCW)

Trinity Home Health - Milwaukee, WI - October 2012 to April 2015 Administer medications, check patients' vitals, maintain records of patient care, condition, progress, and problems in order to report and discuss observations with case manager.

• Assist moving in and out of beds, baths, wheelchairs, and with dressing and grooming.

• Accompany clients to doctors' offices and on other trips outside the home, provided transportation.

•Office work handling clients records, billing information, employees schedules, credit card systems. Setting appointments, handing employees checks

Security Officer

JBM Patrol & Protection Corp. - Milwaukee, WI - June 2014 to January 2015 Securing areas I was assigned to, writing out daily logs of what my day consist of. Foot and car patrol, logging in and out guest and employees. Viewing monitor screens, answering phones. Customer service manger/ Cashier

Wal-Mart - Milwaukee, WI - September 2008 to October 2012 Greeted customers, supervising employees scan merchandise, processed transactions via cash, credit, or debit; great attention to detail and multi-tasking while answering the phones, zoning, shop back and assisting customers. I also handle employee time cards, attendance chart

• Watched for shoplifters while performing duties to avoid loss prevention to the company.

• Assigned to the Customer Service Desk; handled large amounts of cash, cashed checks, processed Money Grams, and issued money orders. Performed other duties as assigned. Pos systems, sales audit, cash drops.

EDUCATION

Bachelor's in Medical billing and Coding

Herzing University online - Menomonee Falls, WI

2016 to 2018

SKILLS

Microsoft word, Power Point, Excel, (6 years)

ADDITIONAL INFORMATION

• Ten (10) years of Customer Service experience; seven (7) years within the Health Care industry.

• Ability to maintain satisfactory attendance, neat and professional appearance, friendly and professional demeanor, and the ability to provide quality Customer Service; handle typical and crisis situations efficiently and effectively.

• A professional who wants to grow, take responsibility, be empowered, desire Achievement, and experience positive relationships built on trust; currently pursuing Criminal Justice Associates Degree.

• Valid Texas Driver's License and a Commercial Driving License Class B; exceptional driving record.

• Excellent communication, written, verbal, telephone and listening skills, work well under pressure to meet deadlines, detail oriented with precise record keeping skills; self-disciplined with reliable time management skills.

Contact this candidate