Customer Service Home Health

Renee L. Burr

**** ******* **** ******* *******, MD 20743 240-***-****, *****.*******@*****.***

CAREER OBJECTIVE

Dynamic Individual With String Communication Skills and Customer Care Experience Interested in Employment as a Customer Service Representative.

EDUCATION

Spring, 2009 University of the District of Columbia Washington, DC

B.B.A. Business Administration Business Management

Graduated

EMPLOYMENT HISTORY

October, 2010- Present HMI Washington, DC

Home Health Aide

To improve or maintain the independence, health, and well-being of the clients

Follow the clients care plan and carry out tasks as they are assigned to me in the care plan.

Also observing and reporting changes in the client’s conditions or abilities to supervisor.

Bathing rituals, Dressing, Grooming, and Toileting

Report Temperature, Pulse rate, Respiratory rate and Blood pressure

Light cleaning: Dusting, Vacuuming, Washing Dishes, Wiping Down Counter Tops and Changing Bed Linen

Preparing meals for clients according to dietary plan

Assisting with Range Of Motion (ROM) Exercises and Ambulation. Transferring from Bed to Chair or Wheel Chair

Practice Good Housekeeping, Nutrition, and Healthcare Skills.

Assisting with Metro access to Doctor appointments, Therapy Appointment

Taking client on outings, Participating in game play, Reading books, Periodicals, and Letters

Answering clients phone, Taking messages, Planning appointments, Filling Prescriptions and Receiving mail

Accompanying the clients on errands

December, 2006- April, 2008 UDC/DC Read Program Washington, DC

Reading Tutor

Served as a head tutor in a tutorial classroom setting.

Assisted the reading specialist in developing the children’s reading skills according to grade level

Planned and participated in weekly lesson plans based on an outlined curriculum

Assisted the children with after school activities such as homework and, etc.

Performed light administrative work such as recorded attendance for children and other tutors daily and dismal of children and staff

Ma y, 2006-August, 2006 University of the District of Columbia Washington, DC

Summer Intern of the Board of Trustee (BOT)

Assisted with labeling, filing and transcribing classified information

Utilized computer skills for multiple forms of data for the Board of Trustees

Researched classified data concerning the Board of Trustees

Performed additional duties as requested

July, 2004-December, 2005 The Hill Preschool Washington, DC

Associate Teacher

Served as a primary caregiver in a classroom setting.

Maintained an orderly, and safe classroom environment

Assisted with food preparation daily for the children

Planned and participated in bi-weekly lesson plans based on an outlined curriculum

Created a loving, warm, and nurturing environment for children

TRAINING

December, 2013 District Of Columbia Department Of Health Washington,DC

Home Health Aide- Licensed

September, 2010 Organized Industrial Center/DC Training Center Washington, DC

Home Health Aide Certification – Certified

CPR and First Aide for the Health Care Professional

Training in OSHA and HIPAA

December, 2009 United Planning Organization Washington, DC

Food Handlers Certification - Certified

April, 2004 Organized Industrial Center/DC Training Center Washington, DC

Microsoft Operated Specialist (MOS) Certification Training - Certified

AFFILIATION

Executive Board Member Of Director- United Planning Organization, 2005-2008

AWARDS RECEIVED

Who’s Who Among Students In American Colleges And Universities

Contribution Award for the Hard Work given by United Planning Organization

Excellent Employee Award given by United Planning Organization

Above & Beyond Certificate of Appreciation Given by United Planning Organization

SKILLS

Competent in various computer applications including but not limited to Microsoft Word, Excel, PowerPoint, Outlook and Publisher. Excellent oral and verbal communication skills. Advanced Clerical an organizational skills Ability to multi-task in a fast paced environment.

REFERENCES

References are available upon request

REFERENCES

Joyce Polite 202-***-****

Shelia S Martin 202-***-****

Ebone’ Wilson 202-***-****

Yvonne Allen 202-***-****

Shavon 240-***-****

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