Manager Operations

Monica Puciaty

Current Address: *** ******* ******* **, ** Greenville, SC, 29617 773-***-****

******.*******@*****.***

PROFESSIONAL SUMMARY

Accomplished and energetic Team Leader with a solid history of achievement in group related work. A motivated leader with strong organizational and prioritization abilities. Areas of expertise include being an intent listener, a fast learner and an active team member.

SKILLS

Bilingual (English and Polish)

Speaking in Large Groups

Active and Accurate Listener

Critical Thinking

Time Management

Judgment and Decision Making

Equipment Maintenance

Microsoft Office (Word, Excel, PowerPoint)

Positive Attitude

Visual Communication

EDUCATION

Furman University

Bachelor of the Arts, Major in Health Sciences, May 2016

Furman Football SportsMedicine Team 2012-2016

Related Coursework: Public Health, Sports Medicine, Nutrition Analysis

Guerin Prep High School

Graduated in May 2007

EXPERIENCE

Coop’s Health and Fitness

Dates: August 2015 – Present Position Held: Operations Manager

Coordinate, manage and monitor the workings of various departments in the organization.

Scheduling of Front Desk, Kids Club and Cleaning Staff. Maintaining the budget of all departments.

Working directly with District Operations Manager as well as the GM at my location keeping an open line of communication.

Inventory control of all product and supplies, taking full inventories on scheduled days provided by District Operations Manager.

Formulate and implement departmental and organizational policies and procedures to maximize output.

Monitor adherence to rules, regulations and procedures.

Assist in recruitment and placement of required staff; delegation of tasks and accountabilities.

Establish work schedules and supervise staff.

Manage and direct operations team to achieve business targets.

Assist in developing standard operating procedures for all business operational activities.

Build strong relationships by addressing customer issues and complaints in a timely manner.

Provide operational support and guidance to staff.

Assist in interviewing, recruiting and training candidates.

Conduct performance reviews and provide performance feedback to staff.

Work in compliance with company policies and procedures.

Ensure team follows standard operating procedures for all operational functions.

Supervising all the operation within the Greenville club.

Coordinating between all the different departments and their heads.

Determine staffing requirements.

Hire and train new staff.

Supervise direct reporting staff according to overall company policy.

Apply strategic planning to determine company, department or unit objectives.

Develop staff to maximize potential.

Monitor staff performance including performance reviews.

Attend bi-weekly meetings to give information, take feedback, and receive updated training on all three sports clubs.

Panera Bread Company

Dates: September 2014 – December 2014 Position Held: Cashier/Barista

Greet customers at the door and aid them in receiving the best service when ordering meals.

Helping at the barista station when needed, making coffees, smoothies, and teas.

Cleaning the dining room area on certain occasions, sweeping, vacuuming, and clearing tables.

Furman University Sports Medicine

Dates: August 2012 – September 2014 Position Held: Student Athletic Trainer

Distribute water to athletes during practices and games.

Apply protective or injury preventive devices, such as tape or bandages to body parts, such as ankles, fingers, or wrists.

Maintain a close professional relationship with coaches as well as athletes in order to comfortably inform them of injuries or maintenance changes.

Perform team supportive duties, such as running errands, maintaining equipment, or stocking supplies.

Travel with athletic teams to be available at sporting events.

Inspect and assemble playing fields to locate and monitor items that could injure players.

Occasionally accompany injured athletes to hospitals or doctor visits.

North American Signal Company

Dates: June 2011 – July 2011 Position Held: Electrical Assistant

Inspect or test writing installations, assemblies, or circuits for resistance factors or for operation.

Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly and casing using bolts or smoldering.

Clean parts, using cleaning solutions and cloths.

Pack finished assemblies for shipping.

COMMUNITY INVOLVEMENT

Greenville Humane Society

Volunteer (4 hours/month) Greenville, South Carolina

Distributed food and water to puppies Fall 2012 – Spring 2014

Cleaned play areas

Spent time with puppies

Assisted clients with adoption process

St. Francis Therapy Center at Furman SportsMedicine Pool Greenville, South Carolina

Physical Therapy Aide (3 days a week) August 2015 – May 2015

Observe patients during treatment to compile and evaluate data on patients’ responses and progress, and report to physical therapist.

Instruct, motivate, safeguard and assist patients practicing exercises and functional activities, under direction of medical staff.

Secure patients into or onto therapy equipment.

Clean and organize work area and disinfect equipment after treatment.

Transport patients to and from treatment areas, using wheelchairs or providing standing support.

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