Customer Service Sales

Greta Christine Telo

* *** ******* ***

Greenville, SC 29617 Email: ***********@*****.*** 508-***-**** Mobile

SUMMARY OF QUALIFICATIONS

Superior ability to build and maintain customer relationships and focus on needs of the client and provide them the best customer service possible

Excellent listener and able to provide problem resolution for the client

Quick turnaround in getting answers for the client and help boost productivity

Extensive experience in handling multiple projects at one time

Very well versed in using Microsoft Office, SAP, SharePoint, Infor and Lotus Notes

EXPERIENCE AND ACCOMPLISHMENTS

Berrang Inc., Greenville, SC

Inside Sales 2016-2016

Received and filed quotes and purchase orders

Entered in contracts, tracked shipments

Updated the customer on their parts and shipments

Worked with purchasing and shipping departments

DeVita Engineering, Greenville, SC

Engineering Administrator 2015-2016

Received and logged in shop drawings for the engineers

Drafted, wrote final contracts and sent out for the lead engineers

Updated and maintained the project log and shop drawing log

Entered submittal and transmittals for the engineers

Waters Company, Contracted Position, Milford, MA

Inside Sales 2014-2015

Acted as a liaison between numerous outside sales people and their clients by entering quotes and checking the availability of products and getting specific pricing

Provided an extra quality assurance measure by auditing other coworkers quotes and sales orders for accuracy before they were sent to the client

Worked directly with each manager on special pricing and discounts for each of the clients and made sure that their customers were getting the quick turnaround on their quotes that they expected

Hutchinson Engineering, Contracted Position, Hopkinton, MA

Inside Sales 2014-2014

Provided exceptional customer service to distributors and outside sales representatives in generating quotes and purchase orders to both domestic and international clients

Responded to inquires over email from the client on their shipments and arrival expectations

Worked with the shipping department with customs paperwork and making sure orders have the proper documentation to clear customs and ship to the end destination

Worked with the planners and the production departments in coordinating orders that were being special made per client specifications and getting them shipped out for the client deadlines

Cumberland Farms Headquarters, Framingham, MA

Account Manager 2012-2013

Acted as the liaison between the beverage manager and over 200 distributors that provided non-alcohol and alcoholic beverages to the 600 stores along the East Coast

Maintained and created new vendor contracts that provided their specific products that they were bringing into each store, their specific discounts and special pricing along with monthly promotions

Implemented along with the IT department a new program that was new to the entire company to provide better receiving and inventory results for the company

Provided the distributors with top rated customer service with quick responses to their questions on new product, pricing and also problem resolution

Implemented forms which allowed changes to occur between the vendors and various store locations

Participated in all project meetings and then later provided input on individual vendor files as needed

Dow Chemical, Marlborough, MA

Department Administrator 2010-2012

Worked with the planning department to generate reports that the technical engineers would review before sending to the floor for the chemical engineers to process and generate materials per the client specifications

Maintained excel spreadsheets for tracking information for the engineers to reference

Responsible for recording the tank operators time sheets on a weekly basis as part of my administration functions

Managed specific computer operations that supported the engineering department such as SAP and visual board that showed the floor engineers the progress of each tank being used which helped in planning for future batches to be made

Ken’s Food Inc., Contracted Position, Marlborough, MA

Department Administrator 2010-2010

Responsible for creating, tracking and revising the pricing proposals and bids for the regional accounts

Responded to all the field sales emails and phone calls on the products that were ready to be replaced with new items and provide the details and pricing on those specific items

EDUCATION:

Mt. Ida College 1991-1993

Fashion Merchandising Dedham, MA

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