Microsoft Office Support
Resume:
Eugenia M. Felix-Knight
Pocono Summit, PA 18346
Contact: 570-***-****
**********@*****.***
January 29, 2016
To Whom It May Concern:
With over 30+years track record in senior analyst, office management, and administrative support. You will benefit from my following key strengths:
Computer expertise, with proficiency in all MS Office programs (Word, Excel, PowerPoint, Outlook and Access).
Broad-based experience covering a full spectrum of report analysis, administrative, including executive support, office management, customer care, account management, database administration, document preparation, meeting coordination and project/program support.
Multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business problems.
A proven reputation, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows and processes.
Confident that if hired I will be an excellent asset to your company. My resume is enclosed for your review, and I will follow up with you in a few days to discuss your support needs. You may also call me at 570-***-**** or email me at **********@*****.***. Thank you for your time, and have a great day.
Sincerely,
Eugenia M. Felix-Knight
Eugenia M. Felix-Knight
Enclosure
EUGENIA M FELIX-KNIGHT
1305 CENTRTAL PARK
POCONO SUMMIT, PA 18346
**********@*****.***
PRIMARY SKILLS:
Business Administration
Computer Proficiency: In depth knowledge of Microsoft Office software. Customer-service orientation.
Communicate effectively with staff/executives – Effective verbal/written communication skills.
Reliable, attention to detail, excellent planning, organizing and time management skills.
Data process analysis and improvement
Solid understanding of automated data resource processes
Requirement specifications gathering and documentation
Advance knowledge of Oracle-based enterprise applications
Extensive experience with data mining and identify root cause
Broad-based experience covering a full spectrum of administrative duties, including executive support, office management, billing/invoicing, payroll administration, customer care, account management, database administration, document preparation, travel/meeting coordination and project/program support. WORK EXPERIENCE
Pocono Community Church Mt. Pocono, PA 2013-2015
Pastoral Care Coordinator – Sept (Volunteer) – Dec (recruited to Part-time Contract Employee)
Administrative Support
Responsibilities include receptionist duty and providing support to other staff ministries. Ministries director responsibilities will include recruitment of volunteers, communication to volunteers and congregation, planning, execution and evaluation of expenses, IT Support. Assembly of God Bethlehem, PA 2013- 2014
Church Administrative Assistant, (Part-time)
Administrative support
Manage the reception area in terms of maintenance and organization
Order supplies necessary for church ministries and events
Manage events calendar for occasions organized at the church JPMorgan Chase New York, NY 1994–2010
Assistant Vice President, Senior Analyst – TSS KYC Client Data Support
Develop working relationships with key department stakeholders.
Broaden application knowledge by becoming familiar with business applications relating to compliance
Data Remediation – work with Enterprise Systems and other LOBs to data clean-up.
Log PSRs as need to meet TSS KYC Client Data Support clean-ups. Support analysis for industry forums.
Data Mining – pull data from various sources as needed (Ad hoc Compliance requests); Identify root cause of risk rating differences.
Support the Enterprise Systems releases through testing, data scrubbing on assigned projects. Lead on selected projects, providing input on strategy and direction. Enterprise Release Schedule: Lead testing effort including planning and execution for enterprise releases, BAU.
Supported Root Cause Analysis projects. Responsible for conducting analysis, providing support on work flow efficiencies, quality and metric reporting.
Prepared MIS calculations, charts, and presentations. Maintained static data required for proper reporting NYTEL/NYNEX Material Enterprises New York City 1986 - 1993 Data Entry Clerk/Supplies Coordinator/Admin Asst.
Working as a data entry clerk/Supplies Coordinator handling other duties as assigned by the manager. Database Administrator
Worked on the position of database administrator and handling all the duties assigned by the administrative manager.
COMPUTER SKILLS
Microsoft Office Applications: Advanced Microsoft Office (Word, Excel, Access, Power Point, Publisher, Outlook), MS Visio, MS Project, HTML, APS, Business Objects, CKC, Client Central, CMR, CSX, Customer Assist, KYC, Quality Center, Siebel 7.
EDUCATION
Liberty University – Bachelor Science Present
Boriqua College – Associate Business Administration 1992
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