Sales Microsoft Office

Danette J. Campbell

**** ********** *****, **** * D, Frederick, MD 21702

Home Phone 301-***-****

Cellular 240-***-****

****************@*****.***

Objective:

I am accomplished and professional, seeking a position that will utilize my experience to achieve company goals. I am a hard worker who strives to meet deadlines and achieve department goals. I have a positive attitude and always welcome a new challenge. I am detail oriented and organized. Experience:

Billing and Collections Supervisor, Music & Arts, Frederick, MD. 08/2014 – 02/2016

Software experience – AS400 and Microsoft DAX.

Managed daily workload within the team to ensure work was distributed evenly.

Daily processing of all product sales and repair billing.

Handled daily emails and phone calls from district managers and educational representatives.

Processed monthly account credit offsets.

Entered new application requests using Accurint to obtain account.

Completed company collections to achieve higher profit margins lowering A/R.

Wrote off customer balances with manager approval.

Posted customer payments to accounts.

Client Support Representative, Systems Maintenance Services, Inc., Rockville, MD. 09/2011 – 01/2014

Software experience – Microsoft Office: Excel, Word, Outlook, SinglePoint for workforce management, MAS 500 and Adobe.

Updated contract changes requested by customers and sales representatives.

Managed the maintenance renewals, itemizing contract details.

Directed renewal quotes to clients and sales representatives for approval.

Extracted warranty information on customer equipment from Dell, HP and IBM websites. New Contracts Administrator, Systems Maintenance Services, Inc., Rockville, MD. 09/2010 – 09/2011

Received new contract requests from sales department.

Updated and recorded new equipment information into company database.

Emailed new contract quote to sales representative for customer review and approval.

Extracted the warranty information on customer equipment from Dell, HP and IBM websites. Accounts Receivable/Billing Clerk, Computer Specialists, Inc., Rockville, MD. 09/1998 – 09/2010

Software experience – Champion, Microsoft Office: Excel, Word and Outlook.

Updated customer accounts for all computer maintenance contracts.

Processed and printed 500 – 600 maintenance invoices per month.

Processed and printed 150 – 200 (T&M) time and material invoices per month.

Tracked all customer purchase orders and notified of approaching deadlines.

Ran aging reports and general ledgers and sent to customers.

Received and addressed questions from customers concerning invoices and contracts.

Coordinate credit and collection functions including contract reviews.

Managed workload within the team and encouraged cross training.

Processed credit card transactions and recorded on Excel spreadsheet.

Calculated and processed monthly sales commission reports.

Created Excel spreadsheets for CEO, showing billing information.

Worked with sales department to support customers and ensure timely and precise invoicing.

Filed all company copy invoices in customer files.

Ordered office supplies and distributed to departments to ensure projects could be completed. Receptionist, Computer Specialists, Inc., Rockville, MD. 03/1998 – 09/1998

Answered incoming calls and directed to appropriate offices.

Filed all accounts receivables and accounts payables paperwork.

Sorted and distributed mail.

Created Excel spreadsheet and recorded all daily customer checks.

Processed investor relations requests.

Education:

Frederick Community College – Criminal Law Studies Montgomery College – Elementary Education

Linganore High School – High School Diploma

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