Customer Service Medical

Natasha G. Lindsay

**** ************ ** *** *******, GA 30331 Phone: 404-***-**** E-mail: ********@*****.***

Seeking position as…

Customer Service/Medical Billing

Customer Retention / Employee Training / Quality Control / Team Building

“Proactive Leader and Problem Solver”

“Over five years experience as a customer service support including training, order entry,

client relations and production.

AREAS OF EXPERTISE

Time Management-Deadline Sensitive

Team Building and Motivation

Automated Data Base Systems

Ethical

Maintain Inventory and Stock

Strategic Planning

Detail Oriented Self-Starter

Value-Added Products & Customer Service

Critical Thinker

Utilization of Manpower and Resources

Word Processing And Typing 45 wpm

Microsoft Office Suites Software

Organization and Structure

KEY CAREER ACCOMPLISHMENTS

CUSTOMER SERVICE

Strong verbal and communication skills.

Successfully handled customer inquiries.

Established dependability and work accuracy.

Employee training and mentoring.

Accounts receivable and payable in call center environment, inbound and outbound calls.

Greeted and directed all visitors, clients, vendors and job candidates.

Received and verified customer orders.

MEDICAL BILLING

Performed Data entry into DAQ Billing System Athena, AllScripts, Centricity, Powerchart and IDX from encounter forms.

Compiled detailed status reports for distribution to upper management.

Provided accurate and timely reports to senior management.

Conducted appeals to insurance companies for payment.

Processed insurance claims for Amerigroup, Wellcare and Medicare.

Organized and filed patient records.

Proficient in ICD-9/CPT Terminology.

Electronic and manual 1500 alone with appeals

CAREER HISTORY

Utilization Management Wellpoint/Anthem (Temp) 2014-Present

Accounting Clerk DS Waters (Temp) 2014-2014

Senior Medical Secretary Emory Healthcare Center, Atlanta, GA 2012-2014

Data Entry Clerk Dover Staffing, Atlanta, GA 2012-2012

Medical Secretary Slentz Surgical, LLC, Stark, FL 2011-2011

Medical Secretary Munroe Regional Center, Ocala, FL 2010-2011

Medical Billing University of Florida, Gainesville, FL 2006-2009

Medical Secretary University of Rochester, Rochester, NY 1999-2006

EDUCATION/CERTIFICATES

Kaplan University-(BA) Business Administration/Marketing Management-2015

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