Customer Service Manager
Resume:
Ronda F. Jones
Tampa, Fl 33617
Dedicated, resourceful, hands on professional with 20 years diverse experience in management,
Inventory, personnel, scheduling, accounting, customer service. Certified Restaurant Manager
Golden Corral Tampa, Fl.
2015-Present -Certified Manager/ ServSafe
Interview, training, maintaining and scheduling 35 or more employees
Inventory, ordering and controlling food cost bi-weekly
P&L Management, Control Labor
Hennecold Storage-Tampa, FL / Atlanta, GA
Administrative Manager -8 years
*Create excellent customer service above industry standards
Build and maintain a great relationship for Storage and outside customers
Maintain a motivated staff, give work related guidance where needed
Human Resources for all employees
Order supplies as needed. Pallets/shrink wrap/labels/office supplies etc.
Receiving duties
Data entry of all inbound and outbound inventory
Schedule drayage for Overseas container delivery
Communicate effectively with department heads
Relay transportations needs to logistics
Prepare Manifests
Accounting and Administrative Assistant to the President and COO
Sonny’s BBQ- Brandon, FL/Sun City Center, FL
Manager-2yrs
Manage and training a staff of 30+ employees
Weekly staffing schedule
Inventory, ordering and projected sales
Control Food Cost and Labor
Maintain P&L
Catering Servsafe and Restaurant Manager Certified
NUCO Express Tampa, FL -Accounting- 2yrs
Billing
Accounts Receivable/Payable
Book keeping
Payroll/ HR
Customer Service
Quick Books Specialist
Receptionist
Metromedia Restaurant Group- Ponderosa Steakhouse Toledo, Ohio - General Manager 2 yrs
Record and report daily, weekly and monthly operating figures
Track labor and Food Costs
Staffed and scheduled employees for 350 seat family dining facility
Ordered and maintained inventory levels
Training, Employee records and payroll
Dana Corporation- Toledo, Ohio / Upper Sandusky, Ohio-
Production Control / Accounts Payable 8yrs
Certified in assembly, blue prints, gages, Orientation, Kan Ban system,
Teamwork and Lean Manufacturing
Run 12 Schedule boards maintaining customer orders – Just In Time Delivery
Schedule orders for 50+ employees in assembly and packing departments
Inventory and order supplies for chip board and corrugated packing materials
Team Leader over shipping, scheduling, material handler and receiving areas
Cross trained in assembly, testing, shipping, packing, receiving and cycle counting
Set up and maintained a large vendor base using Varnet, Tolas and MAPICS systems
Accounts payables for 3 large manufacturing facilities
General Ledger Analysis
Wrote documents for QS900 certification
Task Force to reduce work in progress with $50,000.00 inventory reduction
Qualifications: Supply Management, Time Management, Leadership Training, Extensive Knowledge of warehousing, inventory, logistics. Development of processes, standards and staffing. Communication, organizational and customer service skills. Accounting and Human Resources.
Notary Public- State of Florida
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