Customer Service Sales

Carronne K. Jones

**** ********* **., ********, ******** 21009, 443-***-**** ********@*****.*** (email)

CAREER OBJECTIVE:

Seeking a position in an office environment which utilizes my past experience and skills; and affords the opportunity for growth and advancement.

EXPERIENCE:

RANDSTAD STAFFING AGENCY MARYLAND

McCormick Distribution Center Belcamp, Md.

Receptionist 2015 to present

Greet visitors, handle mail, create and post event flyers. Post company information throughout the building, copy and file paperwork, assist with tracking charity day information in database, assist with tours, assist with ordering lunch for Leadership Meetings and General Meetings. Order supplies, answer calls and forward to appropriate personnel. Update temporary employee hours into database and forward to appropriate personnel. Assist with new hire processes; creating new hire progress report (green sheet review), distribute to Team Mgr when required, badging, Personal Development Plan folders, Personal, Personnel, and attendance folders. Assist with inputting Attendance, Attendance Audits (Monthly);

other duties as assigned.

CONSOLIDATED SERVICES, INC. MARYLAND

Director of Human Resources & Finance 2007-2015

Responsible for hiring employees and administering disciplinary action, as needed. Perform and maintain background checks, process employees through the hiring process, extend offers, conduct Orientation and training. Perform employee evaluation for merit increases. Maintain confidentiality with all records and information. Prepare and process payroll including. Respond to human resources issues timely and effectively. Administer company policies and procedures. Maintain HR & Safety manual. Perform site visits and individual rap sessions with employees periodically. Create and maintain associate files. Maintain employee records and attendance through Microsoft databases and QuickBooks. Responds to inquiries, arranges travel, orders supplies, and establishes and maintains office files; plans, organizes, and manages Administrative services for the company president. Perform other duties as assigned.

TRUE FELLOWSHIP CHURCH MARYLAND

Administrative Director 1985-Present

Volunteer Position: Supervise administrative department, ensuring that guidelines and deadlines are met effectively and efficiently. Duties include but are not limited to, filing, typing, answering phones, note-taking, sending out communications, budgeting, accounts receivables, accounts payable, bookkeeping, accounting, proofreading, editing, creating and maintaining church calendars, coordinating travel, and appointment setting.

MID-ATLANTIC COCA-COLA ENTERPRISES MARYLAND

Customer Service Supervisor, 2006 to 2007

Supervise and assist with daily functions of Customer Service department ensuring direct reports were adequately trained to meet and excel in department goals. Direct the activities of Customer Service Reps (CSR's) to ensure customer satisfaction and company profitability. Oversees policies and procedures to ensure inbound calls are completed with efficiency. Create performance based appraisals quarterly and yearly. Create, implement and track group incentives. Perform daily coaching for effectiveness and efficiency. Perform payroll functions. Create incentives to ensure representatives are meeting team and department goals. Execute daily, weekly and monthly reporting to ensure representatives met goals. Resolved customer issues timely and effectively. Execute H/R policies timely and effectively.

Office Manager & Outlet Master Supervisor, 2004 to 2006

Supervise and assist with the daily functions of the Department ensuring not more than a 24hr response time for all input. Ensure timely and accurate review of all forms and supporting documents (tax certificate, etc.) for accuracy and compliance to division standards prior to input. Identify and prioritize “Rush” paperwork. Interface with sales personnel to plan work as well as to resolve open issues timely. Perform payroll functions. Create and implement Department policies. Perform payroll functions. Ensure database integrity through audit of input and query. Automate daily functions where practical. Interface with distribution personnel to plan and schedule route plans ensuring clear communication to all affected parties. Coordinate month-end maintenance ensuring proper handling of time sensitive data throughout each period. Supervise staff. Implement and execute H/R policies and procedures. Initiate training of sales center personnel regarding department procedures. Manage special projects as assigned.

Inside Sales Supervisor, 2000 to 2003

Supervised and assisted with daily functions of the Customer Service Department providing channel management, managing low volume accounts, as well as maintaining active accounts within the division. Ensure accounts are called within delivery schedule. Assisted with tracking division incentives, as well as created group incentives to promote volume penetration. Assigned work to sales representatives. Perform payroll functions. Provided coaching and training for sales representatives. Resolved customer issues timely and effectively. Facilitate department meetings. Help to ensure customer satisfaction.

Pricing Assistant, 1996 to 2000

Created pricing codes and linked appropriate codes to accounts. Reviewed and processed pricing Trade letters and exceptions. Audited input for accuracy and timeliness. Created and maintained sales reports, in addition to, maintaining pricing integrity within the Northeast Division.

EDUCATION:

MORGAN STATE UNIVERSTIY

Bachelor of Science Degree--Office Administration

OFFICE SKILLS:

Proficient in Microsoft Office (Word, Excel, PowerPoint, Access), Lotus Notes, AS400, SAP, Margin Minder, Blue Pumkin, QuickBooks for Accounting

TRAINING AND CERTIFICATES:

Management Essentials 1 & 2, Coaching for Effectiveness, Quality Customer Service, Talent Keepers, H/R policies and procedures, Certified Foster Parent.

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