Quality Assurance Manager
Resume:
Donald W. Corcoran
***********@*****.*** ● 817-***-****
*** **** **** ****** ***** ● Wichita, Kansas 67203
Summary
Highly accomplished professional with 15+ years of experience in contributing broad-based operations management, quality assurance, and process improvement acumen to dynamic manufacturing and manufacturing engineering environments. Exceptional leader and innovator skilled at developing and executing effective strategies to enhance performance, streamline operations, and reduce costs while meeting or exceeding organizational objectives. Passionate mentor and motivator with a commitment to recruiting, training, and developing top-performing personnel and leveraging staff support to drive long-term success. Outstanding operations manager and communicator with a proven ability to build and retain high-profile clientele, efficiently execute customer requirements, drive continuous improvement, and address complex organizational challenges.
AREAS OF EXPERTISE
Quality Assurance Management – Process Improvement – Strategic Planning – Team Leadership – Operations Management
Financial Management – Customer Relations – Lean Manufacturing – Manufacturing Engineering – Staff Training & Recruitment
Lean Manufacturing – ISO 9001 Compliance – Project Management – Policy Development – Performance Management – Budgeting
PROFESSIONAL EXPERIENCE
Spirit Aerosystems – Wichita, Kansas 2014 to 2015
Producer of commercial and military airframe systems for domestic and international customers.
Director, Quality Assurance – 737 Programs
Managed major production programs with responsibility and accountability all Quality Assurance production requirements, budget and performance objectives, and international partners. Supervised personnel at multiple, geographically-diverse sites and handled recruitment, development, safety, and continuous learning. Provided quality management from design review through post-delivery customer support and managed inspection and quality engineering functions and customer relations.
Accomplishments:
Managed performance health metrics and dashboard focused on continuous improvement.
Improved quality performance on programs by 20%, reducing cost of quality and improving direct cost performance.
Dyncorp International – Kandahar, Afghanistan 2011 to 2014
Global logistics and service provider supporting national security interests and US foreign policy objectives.
Senior Regional Quality Assurance Manager
Lead all quality assurance activities for multiple operational sites in Southern Afghanistan. Establish policy, supervise personnel, and manage performance metrics, customer relations, and continuous improvement. Ensure that quality, cost, and schedule objectives are met or exceeded, maintain compliance with ISO 9001 contractual requirements, and monitor technical inspections. Oversee customer interface functions, including processing and disposition of waivers, deviations, and CAR activity. Coordinate training and development for all quality assurance and site personnel.
Accomplishments:
Developed and implemented process and performance health metrics dashboard.
Reduced customer complaints by 94% and improved quality performance by 76% over 18-month period.
Instituted continuous improvement initiatives, including Kaizen events and process mapping – value stream analysis.
Lockheed Martin Aeronautics Company – Fort Worth, TX 2007 to 2011
Producer of military airframe systems for the US and international coalition partners.
Director, Quality Assurance (2001 to 2010)
Managed multiple major production programs with responsibility and accountability for international co-production requirements, budget and performance objectives, and partners in 8 different countries. Supervised personnel at multiple, geographically-diverse sites and handled recruitment, development, safety, and continuous learning. Provided quality management from design review through post-delivery customer support and managed inspection and quality engineering functions and customer relations. Functioned as implementation team leader for ISO 9001/AS9100 conversion.
Donald W. Corcoran
***********@*****.*** ● 817-***-****
204 West 18th Street North ● Wichita, KS 67203
Lockheed Martin Aeronautics Company – Fort Worth, TX Continued
Accomplishments:
Developed and managed performance health metrics and dashboard.
Improved quality performance on programs by up to 33%, reducing cost of quality and improving direct cost performance.
Served on management team that secured “America’s Best Plants Award” and acquired the internationally recognized “Shingo Prize” for operational excellence.
Build Team Leader C-130J Program (1998 to 2001)
Delivered planning and manufacturing and industrial engineering support. Managed continuous improvement initiatives, including Kaizen events and process mapping activities. Identified and eliminated production quality and efficiency constraints. Managed a workforce of approximately 350 employees, including production workers, inspection, planning, and manufacturing engineers. Managed direct production performance with regard to quality, schedule, cost, and safety to ensure goals and objectives were consistently achieved or exceeded.
Accomplishments:
Reduced hours per unit (direct cost) by approximately 17%.
Improved cost of quality by approximately 20% and reduced manufacturing spans.
PRIOR RELEVANT EXPERIENCE 1981 to 1998
Lockheed Martin Aeronautics Company
Director – Deputy Lean Manufacturing & Continuous Improvement
Director - Quality Assurance F-16 Program
Manager - Factory Quality Engineering
EDUCATION & TRAINING
Industrial Technology – Tarrant County College
ASQ – Certified Quality Manager
Lean Manufacturing Processes Training – Lockheed Martin Aeronautics
AFFILIATIONS
American Society for Quality in Good Standing
Society of Manufacturing Engineers in Good Standing
REFERENCES PROVIDED UPON REQUEST
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