Customer Service Office
Resume:
Diana Zambrana
*** ******* ****** ***. #* Brooklyn New York 11206
******.********@*****.***
Summary:
Polished, sophisticated, and highly reliable Administrative Assistant with extensive client management experience & strong attention to details, pursuing a career with an established firm where my past exemplary employee abilities can serve as an asset with room for professional growth.
Skills:
Microsoft Office Suites (Word, Excel, outlook, & Power Point), standard office equipment (Xerox, scanner, fax, multi-line switchboards), transcription, database maintenance, remote desktop management, AS400 operations, ADP Systems, document management (reports/minute), & event coordinating (Agenda, conferences, & travel).
Experience:
09/2015 – Present
Hair Club for Men & Women – Brooklyn, NY
Center Administrator:
-Responsible for the overall demeanor of the office.
-First point of contact for all incoming clients & visitors.
-Coordinate appointments between stylists and clients.
-Adhere to merchandise inventory as well as that of the offices supplies.
-Manage bank deposits, collection of fees & overall collection for the office receivables.
-Work alongside stylist and managers on daily basis for special assigned projects.
-Responsible for gathering and organizing weekly reports.
-Other assignments as assigned.
11/2014 – 05/2015
The TemPositions Group of Companies
BMW of Manhattan – New York, NY
Executive Receptionist:
-Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment.
-Responsible for handling a variety of customer service and administrative tasks while resolving all issues with expediency.
-Utilized Microsoft Office fully in daily tasks and responsibilities.
-Became a proactive problem solver working independently with minimal supervision.
-Responsible for the overall training and preparation of newly hired colleagues.
-Notably recognized by management as an exemplary employee.
05/2010 - 05/2012
Approche Sur Measure, USA. – New York, NY
Administrative Assistant:
-Served as a Team Leader for all complaint management requests
-Accountable for accurate recordings of all customer service incoming calls & web-based chats.
-Created and maintained clientele database, employee files & outbound mailings.
- Managed confidential corporate contracts on behalf of the V.P. of U.S. Operations.
-Accountable for meeting deadlines for daily/monthly & quarterly reports.
-Aided V.P. of U.S. Operations with planning & Coordination of U.S. office events.
-Selected by V.P. of U.S. Operation to represent the company domestically.
06/2007-01/2010
Bulova Watch Corporation – Woodside, NY
Client Services:
-Handled incoming calls & provided professional client service.
-Invoiced & processed credit card transactions.
-Generated estimates, invoices, and repair reports.
-Served as a watch repair evaluator for chain merchants.
-Aided mechanics with finalizing procedures for outbound repaired pieces.
-Utilized standard office equipment to complete daily tasks.
Summer 2003 / Summer 2006
Law Office of Kevin Concagh – New York, NY
Receptionist
-Provided assistance with filling, data entry, office demeanor, and client scheduling.
-Responsible for mail sorting, faxing, incoming calls, updating contact list, and mailing list.
-Served as a Portuguese translator, as well as a messenger for sensitive court orders.
08/2006 – 12/2006
Borough of Manhattan Community College / Business Management Department
College Assistant
-Responsible for opening and preparing the department office.
-Reported directly to the department chair as well as all departmental professors.
-Aided with the grading of finals and mid-term papers.
-Supervised state testing students
-Bookkeeping of departmental supplies and orders
-Updated all bulletin boards pertaining to the department as well as actively creating/distributing marketing materials for specialized events/seminars.
Education:
2003-2006
Borough of Manhattan Community College
Associates in Applied Science
Major: Office Operations & Automation
2013-Present
NYC College of Technology
Bachelors in Technology
Major: Engineering
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