Management Information Systems

Keith A. Phillips

**** *** ********* ****** **********, FL 33759

*********@*****.*** 813-***-****

Information Systems Specialist

~ Summary of Qualifications ~

Results-driven professional with over 19 years in of Information Technology experience and over 17 years of practice in the legal arena.

Extensive expertise in Information System Management, Project Management, Cost Control, Hardware, Software and Telecommunications Applications. Served 14 years with the US Air Force.

Successfully orchestrate multiple projects with competing priorities involving security operations, risk management, and logistics.

Outstanding leadership skills demonstrated by the ability to respond promptly to critical situations, as well as motivating and inspiring teams to exceed objectives.

Professional Experience

Bush Ross Law Firm Tampa, FL

Director, Information Systems, 2011 to Present

Provide visionary leadership, strategic direction and oversight of all data planning activities for busy law firm. Guide the strategic direction of project plans, including the deployment roadmap, vendor relationships and departmental budgets. Design and implement standard operating procedures and policies encompassing technology management, security, maintenance and usage.

Key Contributions:

Develop and execute processes and systems to improve efficiency, increase profitability, eliminate waste and reduce expenses.

Apply strong technical aptitude and presentation skills to convey strategy, objectives, standards and processes to team members.

Provide guidance and support to management team regarding database concepts and functionality. Serve as a key resource on database system fundamentals.

Cultivate and maintain relationships with management, strategic partners, clients, vendors and colleagues.

Collaborate with management to secure commitments, remove potential barriers to success and to facilitate communications.

Provide direction and recommendations to Board Members regarding the acquisition and/or maintenance of hardware and software systems.

Steer, coordinate and direct the development and implementation of comprehensive training programs.

Spearheaded and directed the transition of the firm from a physical to a completely virtualized server environment.

Updated outdated PBX platform with new VOIP phone system.

Led upgrade to Office 2010 and migration to Exchange 2010.

Negotiate and finalize equipment leases.

Conduct research and testing of potential hardware and software to ensure performance adheres to business requirements.

Strong and Hanni Law Firm Salt Lake City, UT

Manager, Information Systems, 2000 to 2011

Accountable for ensuring the secure and effectual operations of the firms computer systems and applications, including hardware and software. Assessed system functionality to ensure the reliable operations of all technology. Coordinated the maintenance of all data systems. Analyzed needs and recommended technology upgrades as necessary.

Key Contributions:

Developed and implemented policies and procedures regarding security, support, maintenance and operations.

Trained users on in-house hardware, software and communications equipment.

Consulted with management and key stakeholders to identify system solutions consistent with company strategies and objectives.

Researched and facilitated the implementation of firm wide scanning operation valued at $60,000.

Handled the scheduling of all project activities for technology development initiatives. Identified critical path items to ensure a smooth project flow.

Acted as liaison between cross-functional teams and key stakeholders. Translated business needs into technical terms and vice versa.

Negotiated with vendors to secure optimal terms and pricing.

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Additional experience as Technology Solutions Consultant (1998 to 2000) for Sprint E Solutions, Technical Support Specialist (1997 to 1998) for Motor Cargo Trucking Company.

Served as Law Enforcement Officer (1983 to 1997) with the United States Air Force.

Education & Professional Development

Associates Degree, Criminal Justice Community College of the Air Force

Course, Installing, Configuring and Administering Microsoft Windows 2000 Professional

Course, Installing, Configuring and Administering Microsoft Windows XP Professional

Course, Microsoft Windows 2000 Network and Operating Systems Essentials

Course Implementing Microsoft Windows 2000 Professional and Server

Course, Implementing and Administering a Microsoft Windows 2000 Directory Services Infrastructure

Affiliations

Member, International Legal Technology Association

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