Assistant Customer Service

Qualifications Summary

Accomplished executive assistant offering 9 years of administrative experience reporting to a CEO and other top executives. Consummate professional dedicated to making the lives of busy executives easier. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.

Tracks calls appropriately; gathers necessary demographic or other pertinent information and enters into database for almost 2 years.

responds to phone calls received responds with information to assistance, or transfers the call to appropriate person or department; records information regarding calls.

Skills: -

Excellent Communication Skills

Labour supervising

Key Relationship Management

MS Office Proficiency

Financial Reporting/ Analysis

Work well under pressure

Procurement Understanding

Scheduling Understanding

Problem Solving Strength

Service Agreements

Professional Experience

ALLIANCE FOR MULTICULTURAL COMMUNITY SERVICES, Houston 12/11/2015-Current

Language Assistant

Providing language / cultural assistance for clients speaking Arabic, Turkmen and Turkish

Experiencing in providing both written and oral translation and interpretation services between parties

BAREEK DIS TIC LTD, ISTANBUL-TURKEY 10/01/2008 -12/30/2015

Office Assist Manager

Provided efficient and professional administrative/ clerical service

Ensured office procedures and systems operate efficiently

Handled requests for information and data/ Set up e-mail groups for committees

Raising purchase orders and chasing outstanding accounts

Managing administrative tasks to include but not limited to recording, compiling, transcribing

Provided essential financial management duties such as monitoring accounting, financial reporting and banking

Interacted with firm management concerning various accounting matters

Performs Labor Relations related management on site to follow each labor his job

RTI- RESEARCH TRIANGLE INSTITUTE, Kirkuk- IRAQ 09/01/2006-02/07/2008

Admin Assistant

Monitored facility/ placed purchase orders and Evaluated financial reports system

Ensured participation of all invitees in our activities inside government building by coordination of security clearances with all concerned departments

Prepared monthly/weekly reports for 100+ employee for upper management

Developed annual budgets in collaboration with the financial director

Improved supply chain processes by implementing cross-functional efforts in customer service/ repair operations

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Developed partnerships with local businesses to secure third party promotions

Worked closely with clients to identify their needs and challenges and provided solutions-oriented campaign themes

AEGIS/ PCO SECURITY COMPANY, Tikrit- IRAQ 06/01/2005-08/31/2006

Admin Assistant & Team Leader

Provided orientation regarding RLT1 mission to subcontracted local national of the project on Iraq border

Evaluated the construction percentage of progress on buildings/ Obtaining information regarding contractors’ needs

Risked by participation in civilian American convoys driving to far check project for security failures examination

Advised Aegis personnel regarding status of road / Provided alerts to them through map reading

Interpreted medical/communication training for local nationals provided by expert Aegis / PCO- UHF & VHF team

Monitored the work of contractors in the design, construction and start-up phases of security systems

Drafted security operation procedures/ provided training materials for the human resources department

Promoted business development by building and maintaining relationships with new clients

CPA/ KBR- USAID/ Tikrit, Iraq 07/01/2004-08/10/2005

Admin Assistant/ Labor Supervisor

Supervised and provided Safety/ security instructions to labors hired in support of mission

Determined customer needs and developed program initiatives according to preferences

Solved diverse supply chain problems in timely manner

Generated weekly, monthly, quarterly and yearly reports on purchasing operations

Prepared purchase orders and send copies to suppliers and to departments originating requests

Monitored bench stock making sure the availability of material at all the time specially during winter time

Responded to customer and supplier inquiries about order status, changes, or cancellations

Conducted local purchases assigned by supervisor/ maintained accountability for newly purchased items

Escorted labors to job site, supervised their assigned tasks and prepared their timesheets meeting with finance department requirements

EDUCATION

oKirkuk Teaching Institute- Diploma in English from Teaching Institute 1993 – 1998

oUniversity of Tikrit- Bachelor in Arts of English 1998 - 2003

CERTIFICATIONS

Administration Assistant, Financial Training International Sales & Management

LANGUAGES

Native Arabic; Fluent Turkish/Turkmen & English and intermediate Azerbaijani

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