Customer Service Sales

Dianna Jenkins

**** * ***** *** #**, Hemet, CA **544, Cell: 951-***-****, acveit@r.postjobfree.com

OBJECTIVE

An exciting position with a growing company, giving me an opportunity to exercise my customer service skills.

SUMMARY

Customer service professional offering 20 years of diversified experience in sales as well extensive background in management. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or exceeding company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity.

EXPERIENCE

JC Penney, Hemet, CA 10/2014 to Present

Sales Associate

Developed close and personal relationships with clients to ensure customer loyalty and retention. Advised customers on new styles, fashion trends, and product features. Marketed and sold women and men's fashions in a large department store chain. Contacted customers to notify them of special sales and new merchandise shipments. Acquired an expertise in customer service and "closing the sale".

Pechanga Resort and Casino, Temecula, Ca 9/2002 to 6/2014

Reservations Supervisor

Observed and monitored performance to ensure efficient operations and adherence to facility's policies and procedures. Arranged telephone answering service, delivered mail and packages, and answered questions regarding locations for eating and entertainment. Conferred and cooperates with other department heads to ensure coordination of hotel activities. Interviewed and hired applicants. Assigned duties to workers and scheduled shifts. Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints. Purchased supplies and arranged for outside services, such as deliveries, laundry, maintenance and repair, and trash collection. Received and processes advance registration payments, sent out letters of confirmation, and returned checks when registration cannot be accepted. Managed and maintained temporary and permanent lodging facilities. Coordinated front-office activities of hotel and resolved problems.

Hilton Reservations Worldwide, Hemet, Ca 6/1999 to 5/2002

Corporate Sales Representative

Expedited communication between upper level management and general personnel. Established communications and negotiations for corporate sales blocks for Hilton Brand. Successfully handled Guest challenges. Maintained high standards of excellence.

CERTIFICATES

American Hotel & Lodging Educational Institute, Temecula, Ca, 12/2013. Certified Hospitality Supervisor- attesting to successful completion of the knowledge and experience requirements, reflecting a commitment to maintaining the highest standards of competence as a hospitality professional.

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