Project Manager Customer Service

MARIA E. CARDENAS

***** *.*. *** **., MIAMI, FL *3196

CELL: 786-***-**** • HOME: 305-***-****

*********@*****.***

CAREER SUMMARY

Advertising Account/Project Manager, Travel Agent, with proven ability to create business loyalty by building strong relationships with customers. Project management skills include media research, the development and delivery of proposals, writing, proofing and editing ad copy and reserving ad space. Travel Agent experience consists of selling cruise and land vacation packages across all market types and creating reservations in Sabre based database, as well as cruise line, tour operator, and hotel booking engines.

PROFESSIONAL OBJECTIVE

Seeking a creative, administrative or sales opportunity preferably in Hospitality, so I can utilize my travel industry background.

EDUCATION

Updating Digital Media skills Florida International University, Miami, FL Fall 2015 - Fall 2016

B.S. in Communication Florida International University, Miami, FL Graduated: August 1999

SKILLS, DATABASES/SOFTWARE

Write and review press releases

Fluent in Spanish and English

MS Office

Sabre

POS

Excellent oral and written communications skills

Extensive customer service

Able to work independently and as part of a team

Organized, detail-oriented and dependable

PROFESSIONAL EXPERIENCE

Saks Fifth Avenue – Miami, FL – Dadeland Mall 2014 (May – Present)

Sales Associate – Men’s Furnishings

• Greet every customer as they walk into department

• Ask probing questions to determine customer needs to begin building a relationship

• Offer customer assistance in shopping for items in other departments within the store

• Partner with associates in various departments to offer the customer the most up-to-date information about items/products and give them expert advise

• Make recommendations, ask for the sale and process sale transaction in using POS software in register

• Assist customers to the door, if/when their shopping experience has come to an end

World Travel Holdings, Inc. – Miramar, FL 2007 – 2013 (Oct. – Jan.)

Vacation Consultant

• Sold cruise vacations packages for travel on all renowned contemporary, premium, premium luxury, luxury and niche market cruise lines and promoted all-inclusive land packages

• Recommended room and suite category upgrades, air fare add-ons, travel insurance, pre and post hotel options, shore excursions, beverage, wine and/or spirits packages, onboard credits, and other gift items

• Serviced passengers from the initial phone call until they returned from their cruise and built agency loyalty by keeping them informed of promotions and

• Kept current with house brands, partner brands, and cruise line promotions

• Built agency loyalty by maintaining close relationships with customers

• Populated client information and created reservations into Sabre based database and utilized cruise line booking engines as needed

Visionamics, Inc. – Boca Raton, FL 2007 (Apr. – Jul.)

Account Manager

• Contacted businesses to offer email marketing services

• Prepared marketing packages for client approval

• Revised ads prepared by creative team prior to sending to customers for approval

TMP Worldwide Advertising and Communications – Coral Gables, FL 2006 (Mar. – Nov.)

Project Manager/Account Service

• Managed client project base to ensure appropriate resources were assigned and all projects were delivered successfully within deadline or prior

• Partnered with Account Director to develop and deliver formal proposals and presentation materials approvals

• Prepared written documentation, including timelines, meeting agendas, conference reports and delivered to team members and clients when necessary

• Worked closely with Account Executive team identifying opportunities for strategic programs, and providing support in the development of relevant proposal strategies, formats and contents

• Worked effectively with internal resources, including interactive consultants, employer branding, production and creative team and connected them with the client when necessary

Bernard Hodes Group – Miami, Ft. Lauderdale, FL 2005 – 2006 (Mar. – Feb.)

Jr. Account Executive/Account Service

• Built and maintained relations with customer human resources departments and healthcare facility recruiters

• Researched media options and developed monthly, quarterly and annual media plans

• Produced, proofed, edited and released print ads for newspapers and trade publications/journals

• Prepared insertion orders and reserved ad space with media

• Wrote copy and posted jobs to external Internet sites and through Hodes’ internal Internet posting site for strategic initiatives and liaised with client on a tactical level to gather assets for projects and gain

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