Customer Service Data Entry
Resume:
Lorraine Frailey
Danville, AL 35619
Cellular 205-***-****
********.*******@*****.***
OBJECTIVE
Seeking an opportunity to become established in a company that will be challenging and provides the possibility of advancement.
PROFESSIONAL COMPETENCIES
• 8 + years of PC maintenance / repair experience
• 20 + years as a PC user
• 6 + years of Management and Quality Control experience
• 5 + years General Merchandise and Grocery Retail experience
• 5 + years Merchandising / Stocking / Building Displays
• 15 + years Customer Service experience
• 4 + years in Call Center environment
EDUCATION
Mandarin Senior High School – Jacksonville, FL
Received Standard Diploma.
Participated in Extracurricular Activities
Clubs: Band, FEA, Key Club
Concord Career Institute – Jacksonville, FL
Patient Care Technician - PCT, 2004
University of Phoenix - Online
A.S. Business Management, 2010
ACTIVITIES, HONORS AND CERTIFICATIONS
CPR Certificate - 2003
First Aid Certificate - 2003
Certified Nursing Assistant - 2004
WORK EXPERIENCE
Pizza Hut, Winfield, AL
Hourly Supervisor – Shift Leader, 5/2012 – 3/2016
Opened and closed store. Created deposits for bank, deposited money and verified the deposits. Corrected errors found when deposits were inaccurate with corporate assistance. Effectively performed any position in the store. Supervised and motivated 12 or more people. Responsible for labor and assisted with scheduling, training, and discipline. Handled customer complaints to management and refunds. Operated POS Terminal registers. Customer Service including at counter and over the phone. Ran end of day reports, transmitted files to corporate. Performed necessary troubleshooting on equipment, computers, registers as necessary including calling into tech support when needed. Inventory Control.
Sitel, Hamilton, AL
Customer Service Rep, 10/2011 – 2/2012
Call Center environment. Worked on Walmart.com account. Temporary position performing standard customer service routines related to online order process. Handled customer complaints, performed refunds, helped search for and locate items on site, helped with ordering – including placing the orders for a customer. Processed credits, performed data entry. Responded to email requests for support. Assisted with tracking and replacing items. Printed shipping labels, contacted carriers when needed. Used a PBX phone system. Helped resolve Credit Card Fraud and Identity Theft issues.
Dollar General, Jacksonville, FL
Assistant Manager, 11/2008 – 8/2011
Handled day to day operations. Opened or closed store. Customer Service. Ran Cash Register, stocked shelves, unloaded trucks, managed inventory. Assisted with scheduling. Handled customer complaints and refunds. Handled store associate complaints, issues, and discipline. Supervised and motivated associates.
Sitel, Winfield, AL
Customer Service Rep, 2/2008 – 10/2008
Call center environment. Worked on T-Mobile account. Customer Service. Troubleshooting T-Mobile PDA devices, Blackberry phones and other cell phones. Located outages, researched known issues, documented all issues and flagged recurring issues, reset networks, processed warrantied and non-warrantied exchanges, handled some billing issues, assisted with performing master resets, tracked replacements, processed refunds, processed credits, performed data entry, and performed activating and deactivating devices on the network.
REFERENCES
Julie Smart, Friend, Blogger
Jacksonville, FL
Amanda Langston, former employee at Pizza Hut and friend, Production at Cash Acme
Hanceville, AL
Destiny Overton, employee at Pizza Hut
Brilliant, AL
Tracy Owens, friend, teacher at Marion County Schools
Fayette, AL
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