Management Customer Service
Resume:
FREDERICK A. BIVENS
Romansville, PA 19320
********@***.***
OBJECTIVE
Senior Management - Senior position or other positions utilizing proven analysis, communication, organization and leadership skills, and additional skills obtained over the years to contribute to the organization's profitability and productivity.
Summary
Individual with extensive IT and leadership experience, who withdrew from the workforce temporally to assist family members and himself through medical issues, now returning to work and looking for a position that is a match with skills and experience obtained over the years.
Career ACCOMPLISHMENTS
Project Leader Automated Systems
Consultant, Utility Industry
MIS Manager
Technical Consultant
Lead Systems Analyst
Information Systems Instructor
Senior Analyst
Project Manager
Vendor Management
Summary (additional – part time)
Clerical
Retail
Consulting-self employment
EXPERIENCE – Part Time
POST OFFICE, WAYNE, PA
Seasonal Sort mail and customer service.
VANGUARD, VALLEY FORGE PA, FEB 2006 – JUL 2006
Contractor – Though staffing agency
Compliance Analyst
UNITED AIR LINES. PHILADELPHIA, PA SEPT 2005 - OCT 2005
Customer Service Agent - FAA Clearance
Customer support, Airfare Ticketing
Though staffing agency
WEGMAN'S MARKET, DOWNINGTOWN, PA FEB. 2003 - JAN. 2005
Commercial Administrator
PRIMERICA FINANCIAL SERVICES, WILLOW GROVE, PA AUG. 2001 - JAN. 2005
Personal Financial Analyst
INDEPENDENT IT CONSULTANT, ROMANSVILLE, PA NOV. 1999 - AUG. 2001
IT Consultant
Self employment
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Professional EXPERIENCE - CAREER HIGHLIGHTS
Raytheon Engineers & Constructors 3/98-11/99
Philadelphia, PA
Project Leader - Automated Systems
Consultant responsible for systems validation, including development of test protocols and testing manufacturing and research systems. Determined client compliancy, facilitated development of remediation plans, developed Risk Assessments and Alternative Operating Procedures.
Responsible for development of methodology and materials and training for new line of Business 2000 Contingency Planning.
Provided consulting assistance for development of Year 2000 training for client's Asian division which included network setup at multiple facilities and instruction on database concepts to client personnel, from six different countries. on "Train-the-Trainer" project.
CGI Systems Company, an IBM Company, 12/1997
Malvern, Pennsylvania – part time
Consultant, Utility Industry
Startup program, instructed utility companies' customer service organizations in the use of proprietary software and provided technical assistance on customized IBM AS/400 computer hardware configurations.
British Petroleum Oil, Inc. 8/85-2/96
Marcus Hook, PA
MIS Manager
Direct report to CIO at Headquarters, Cleveland, Ohio. Responsible for development of a refinery-wide network infrastructure, integrating business and manufacturing systems. Directed IS Staff, in software design, programming, testing, support and system implementation.
Directed software conversion project to transition from legacy systems to PeopleSoft software and Oracle Financials software.
Led multi-site project team in developing specifications, identifying viable software companies, evaluating vendor packages and implementing a computerized maintenance management system (CMMS), for four large manufacturing facilities.
Responsible for migration off centralized, legacy, business systems while providing development of client-server based technology using packaged software. Directed ten person team, including outside contractors, in network design, programming, testing and system implementation.
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Standard Oil Company (Ohio) 9/74-8/85
Cleveland, Ohio
Technical Consultant
Responsible for sustaining network reliability and planning intranetwork improvements. Responsible for coordination of hardware and software purchases with all major computing suppliers.
Lead Systems Analyst worked with team comprised of personnel from Tax, Legal, Finance, Cashiers and Accounting for $3 billion dollar Interest Rate Futures project.
Information Systems Instructor
Trainer for corporate systems division, responsible for providing introductory
training on technology.
Senior Analyst
Responsible for evaluation, and recommendation of all system hardware and software changes or enhancements, for the Finance, Accounting and Tax departments.
Project Manager
Responsible for development of an integrated business system to consolidate five financial sub-systems and interface to general ledger.
Project Leader
Responsible for managing five person team in the support of a billing tracking system and Materials Management System.
EDUCATION
BS, Industrial Management, 1982, Dyke College, Cleveland, Ohio (now Myers University). Executive MBA Candidate, Temple University, Philadelphia, Pennsylvania 1993. Certificates and other training, extensive additional seminars and studies.
SKILLS
Client/Server Technology, Telecommunications, Systems Integration, Strategic IS Planning, Wide Area & Local Area Network Management, Business Disaster Recovery, Multi-vendor Systems Configuration Management, Mainframe/Server Operations, Systems Analysis, Technical Training, Desktop Support, HP3000, DEC/VAX/VMS, IBM AS400, JCL, Windows 3.1/95/98/XP, MS Office Professional Tool Suite, MS Project, Visio, Retail, Clerical.
ACTIVITIES
International Society for Measurement and Control (ISA), Association of Information Technology Professionals (AITP), assisting others.
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