Customer Service Administrative Assistant

PROFESSIONAL OBJECTIVE

An outstanding and highly skilled professional offering extensive experience in the management of daily office operations with expertise in overseeing high-profile critical projects in support of top executives and lawyers, seeking a position where I can showcase my excellent office, organization, and customer service skills and make a valuable contribution to my employer.

EDUCATION & CERTIFICATIONS

New York City Department of Education: Adult Continuing Education Center New York, NY

Certificate of Completion: Microsoft Office Suite

Queens College: The City University of New York Queens, NY

Bachelors of Arts: Political Science: Deans list: History & Political Science Honor Societies

SKILLS

Proficient in Microsoft Office Suite

Strong Organizational skills

Excellent communication skills

Multi-line telephone skills ability

Able to type 60 wpm

Data entry

PROFESSIONAL EXPERIENCE

Department of Buildings Brooklyn, NY

Clerical Aide 2015-2016

Responsible for processing and recording over 70,000 post-approval amendments

Communicated with clients, both in person and through email, to identify their problems and needs

Conveyed concerns and solutions directly to Borough Manager Carlos Pineiro to best serve clients

Goodwill Industries Astoria, NY

Office Manager 2014-2015

Managed Petty cash and reimbursement; compiled census reports

Managed client charts, directed clients to physicians, answered phones, directed calls

Data entry regarding patient group sign-in sheet records

Dewey & Leboeuf, LLP New York, NY

Receptionist/Administrative Assistant 2002 – 2009

Answered multi-line telephones, routed calls to appropriate parties and took accurate messages

Obtained callers information such as name, reason for contact and scheduled appointments for executive staff, typed memos, correspondence & reports

Ensured that all clients were met with in a timely manner, escorted clients to conference rooms, personnel offices and other meeting areas

Per company guidelines, verified visitor identification and handled all inquiries and concerns

Booked conference rooms in conjunction with lawyers schedule

Performed various clerical duties, including data-entry, copying, faxing, scanning, printing, retrieving mail, filing and archiving data

All Stars Project New York, NY

Administrative Aide 1999 – 2008

Performed house staff duties, telemarketing and all aspects of administrative work

Received and answered requests for information from company officials and employees

Performed various clerical duties, including data-entry, copying, faxing, scanning, printing, retrieving mail, filing and archiving data

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