Customer Service Sales
Resume:
Calvin H Matthews Jr.
Washington, DC 20020
*********@********.***
EMPLOYMENT:
Customer Service Representative, J.D. Byrider Auto Dealers
Data entry- placing advertisements online via internet.
Received phones calls from potential customers and answered inquires.
Monitored and screened incoming calls.
Scheduled appointments for potential clients.
Created new online advertisements on a weekly basis.
Confirmed scheduled client appointments for Sales Representatives.
Front Desk Concierge, Classic Concierge
03/12 – 10/12
Disseminate information on events, travel, hotel accommodation, restaurants and local community events.
Sign for daily packages and mail
Scheduled conference room privileges to tenants
Provided valet services such as; dry cleaning, catering, take-out delivery and travel.
Logged in daily reports on building activities
Processed tenant’s maintenance request
Scheduled daily parking request privileges to tenants
Scheduled loading/elevator privileges for tenants moving in/out
Organized tenant events within the building
Operated photocopiers, printers, postage machines and facsimiles.
Answered all tenants’ inquiries and take messages
Sales Associate/Cashier, Forman Mills Dept. Store, Temple Hills, MD
11/11 - 03/12
Provided cash register handling for merchandise purchases.
Assisted customers in the selection of merchandise.
Provided customer service of store sales and promotions.
Answered customer inquiries.
Recovered and re-stocked merchandise on sales floor displays.
Assisted in basic maintenance to the front counters and departmental areas.
Maintained daily monetary account transactions.
Administrative Clerk, Department of Human Services, Washington, DC
09/07 – 11/08
Processed daily updates of statistical information to be submitted into national main frame database.
Retrieved birth certificates and other citizenship verification materials for evaluation and review for eligibility of benefits.
Generated requests and current correspondence for mailings to new and existing clients; and updated benefit/statistical forms in client files.
Coordinated and assisted in special project assignments such as; organized bulk mailings, registration drives and filings.
Operated multi-line switchboard phones, answered customer inquiries and provided customer assistance.
Communicated to the client/s in verbal and in written form. Prepare, compile and sort documents for data entry.
Check source documents for accuracy.
Verify data and correct data where necessary.
Obtain further information for incomplete documents.
Update data and delete unnecessary files.
Combine and rearrange data from source documents where required.
Enter data from source documents into prescribed computer database, files and forms.
Transcribe information into required electronic format.
Operated photocopiers, printers, postage machines and facsimiles.
EDUCATION:
William McKinley Tech High School – English 1979
Washington, DC
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