Customer Service Mental Health
Resume:
Carolyn Plotica
Dillsburg, PA 17019
*************@*****.***
Summary
A reliable, friendly team member, able to work efficiently and communicate confidently with consumers, coworkers and supervisors, A focused and dedicated professional, committed to the mission of serving others in a compassionate and respectful manner, A versatile, problem solver, energized by a fast paced, varied work environment
Qualifications
organized
detail oriented
experienced with Promise
familiar with medical assistance
possess customer service, interviewing and accurate data entry skills
professional demeanor
outstanding interpersonal and communication skills
attentive to time management/priority of tasks
Microsoft Word, Outlook, Excel experience
Education
Shippensburg University, Shippensburg, PA
BS Criminal Justice/Psychology minor
Magna cum Laude Graduate
Who’s Who in American Colleges and Universities member
Professional Experiences
Human Services Program Specialist Trainee, PA Dept. of Human Services, Harrisburg, PA
9/2014 to 10/2015
Participated in training program of state government which included rotating to various offices including OMAP, OIM, ODP within the Department to learn state operations at management level; learned Promise provider enrollment system and processed 500+ provider applications and ACA revalidations; trained workers in Promise system; learned various computer functions with Word, Outlook, Excel; participated in team work group to develop tool for verifying proper Federal Tax Information procedures of protection; organized meetings and presented final tool to committee; rewrote procedure manual chapters
Aide, Northern York Co. School District, Dillsburg, PA
9/2006 to 9/2014-PT 20 hrs.
Assisted students with Autism Spectrum Disorder; observed/recorded students’ behavior changes; supported and encouraged students during periods of difficulty with their particular challenges; provided camaraderie to motivate students to adopt good school habits; clarified various school concepts to students; acted as advocate between teacher and child; held substitute teacher certificate through CAIU.
Caseworker, ChildLine Abuse Hot Line and Registry, Harrisburg, PA
1994 to 2000
Answered hotline calls; interviewed public and accepted reports of child abuse; analyzed data and submitted reports to various child service agencies; researched computer registry for prior records; reviewed completed child abuse reports upon submission from county/state agencies for entry into the central registry; completed child abuse clearances
Caseworker, York Co. Children and Youth Services, Hanover, PA
1993 to 1994
Managed a caseload of families with issues regarding abuse, neglect and parenting; wrote case histories for family court; monitored family progress in meeting goals to resume parenting; monitored foster care placements; conducted child abuse investigations; supervised office and home visits with parents and children; facilitated family reunification; coordinated the adoption of sisters by foster parents; maintained family case files
Casemanager, York-Adams Mental Health Program, Hanover, PA
1986 to 1993
Managed a caseload of adults/children with mental health concerns; completed referrals to community programs; monitored consumer progress within programs; maintained complete confidentiality; utilized various problem solving skills to assist consumers with daily management of lives; coordinated commitment hearings for inmates at Adams County Prison who were in need of mental health treatment rather than incarceration; responded to, reviewed, approved/denied 302 warrants for police to escort individuals for further examination by physicians; maintained individual files.
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