Customer Service Professional Experience
Resume:
ALICIA I. SHUMATE
**** ****** *** .*******, ** **703
*****.*******@*****.***
Summary of Qualifications
Excellent customer service, interpersonal, and communication skills.
Over 20 years of professional experience in a manufacturing /laboratory setting.
Proven ability to successfully work as part of a team, and independently in a busy, highly regulated, ever changing environment.
Demonstrated time management abilities, telephone etiquette, and professional demeanor.
Highly reliable self-starter; with excellent record of dependability.
Proven ability to maintain confidentiality and quality control standards in accordance with governmental regulations and company policy.
Professional Experience
Technical Assistant 10/1992- 12/2015
American Red Cross Blood Services Madison WI
Processed blood products, performed quality control of blood products and equipment.
Maintained CGMP in accordance with FDA, AABB, and quality control standards.
Processed reports, reconciled reports and inventory, ABO/Rh labeling, and visually inspected of all blood products.
Packaged and shipped blood products and samples.
Manufactured specialty products such as washed apheresis platelets and washed red blood cells, froze and deglycerized red blood cells.
Trained and supported new hires and co-workers.
Printer Press Operator 07/1988-09/1992
Wisconsin CRI Cooperative Verona, WI
Operated Xerox and printing press to produce newsletters, brochures, order forms, business forms, and other miscellaneous projects for various associations throughout Wisconsin.
Manually collated and stitched large projects, operated collator, cutting business cards, padding forms and labeling large newsletters.
Ordered and received supplies and maintained overall inventory.
Loaded and unloaded semi-trailers.
Placed service calls and tracked job/project logs throughout the work week.
Conducted press maintenance including the stripping, oiling and other general maintenance on shop machinery.
Separation of computer reports, boxing and sending mail to 29 associations daily and mailing all UPS packages.
Education
James Madison Memorial H.S. Madison WI Diploma
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