Customer Service Manager

Objective

Using strong written and verbal communication skills to help an organization analyze its options to make the best decisions for its business.

Experience

Disc Jockey\Radio Personality, Tom Kent Radio Network; Cleveland, OH - 2011-Present

Affiliate Relations Director/Executive Producer- Communicated with various purchasing representatives throughout the U.S and serviced accounts for national radio broadcasting companies, Marketed syndicated network programming to major market radio stations throughout the U.S by phone, email and press release. Involved in daily preparation of all nationally syndicated Tom Kent radio programs including writing material for daily feature called “What’s This World Coming To”.

Bartender\Manager, Happy Dog; Cleveland, OH - 2011-Present

Daily server and manager of a small business, high volume, local bar and dining establishment. Manage staff, inventory, daily banking finances, and customer service quality. Daily bookkeeping, event coordinator, and quality assurance.

Receptionist\Server\Hostess, Morton’s Steakhouse; Cleveland, OH -2004-2011

Organized and maintained restaurant reservations and private parties. Planned private events for the company. Handled all media and public relation inquiries. Made copies, sent faxes, and handled all daily outside correspondence. Greeted guests and responded to telephone and in-person requests for information.

Education

Cleveland State University, Cleveland, Ohio B.A. in Communications, Digital Media, and Film

Graduated in 2009 with three majors. Main focus of studies: Communications, Digital Media, and Film.

Skills

Knowledge of using Avid editing software, Final Cut Pro software, switchboard operating, Microsoft Words, Microsoft Excel, Cool Edit programming, and audio boards. Also knowledgeable about cables, microphones, and lighting equipment.

References

Available Upon Request

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