Customer Service/ Carrier Representative/ Sales

I am interested in growing and succeeding a fast paced and innovative work environment. I have substantial experience providing superior customer service, an ability to think quickly to effectively handle difficult situations, and a demonstrated ability to achieve organizational objectives.

Education and Skills

Skyline High School, Mesa Arizona May 2009

Diploma

OS / Office

Windows XP / 7 / 8

Mac OSX

Word / Excel / PowerPoint

Professional Experience

GlobalTranz, Scottsdale, Arizona Jan 2016 - June 2016

Freight Broker

Dealt with ambiguous situations in regards to dealing with brokering freight between sales agents and dispatchers and truck drivers. Negotiated prices for the brokered freight. Followed up on the loads to ensure that any problems that did arise were dealt with accordingly.

PayPal, Chandler, Arizona Feb 2013 – Dec 2015

Customer Solutions Top Customer / New Member Agent

Resolved escalated customer contacts, balanced company and customer needs to deliver against business goals, promoted a culture of empowerment while managing risk, provided quality customer experiences and differentiated service to new and top customers

GC Services, Mesa, Arizona Aug 2011 – Feb 2013

Apple Mac Expert

Assisted customers via inbound call queues to determine which Apple products would provide the greatest benefit and align best with their needs, followed up with customers via email and phone to pursue additional sales opportunities

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