Reception, Data Entry, Office Clerk

Cindy Mansell

*** ***** ******** ● Pickering, ON, L1W 1V1 ● 905-***-**** ● **************@*****.***

PROFILE

A self- motivated, reliable records administrative clerk. A team player with over 15 years of experience supporting large teams in a variety of industries. Key Strengths include delivering exceptional customer service in a fast-paced environment, communicating with staff and customers, and promoting an organization’s image. Proven experience in service-rich positions where strong organization skills and problem-solving abilities are critical. Demonstrates a flair for being innovative and creative.

EMPLOYMENT HISTORY

MMM GROUP 2014- 2016

IMPERIAL OIL CONTRACT HR/ May 12/201*-****-****

XEROX CANADA 2002-2013

CUSTOMER SERVICE

Records management with iron mountain, bar coding, sensitive to confidential and privacy policies

Enter Freight Information for all Invoices.

Acted as first point of contact and front-line client service representative to MMM staff, visitors, and walk in customers.

Full mail room responsibilities.

Covered Reception booked meetings with Resource Scheduler and Outlook.

Efficient with internal Cisco Namescape Directory

Co-ordinated arrangements for coverage with Reception and Switchboard ensuring the front-desk were staffed at all times.

Provide Problem Resolution for all customers

Verified Canada & U.S. Customs

Data Entry of required billing information

Ensure accuracy of all bills of lading

ADMINISTRATIVE

Maintaining log book of coding to go to Iron Mountain

Entering data into electronic records database/file storage system

Working knowledge of Field & Records procedures as they pertain to asset records; Proven experience reading and understanding asset records – Imperial Oil

Tracking and care of Transponders

Process Invoices through ecollaboration

Full mail duties, mail runs, couriers- Purolator, Fed Ex, Blizzard, Dicom. Issued Tenders

Performed administrative functions for the telecommunication team.

Administrative

Set up all new administrative employees on the company’s intranet site, called HR Locator. Ensured all privileges were established according to level of responsibilities.

Used Docushare, Xerox internal system, and maintained the electronic employee’s data base directory for all new and existing employees

Issued and maintained new and replacement badges using the badge control system, for hundreds of employees at XEROX.

Created cheat sheets that included location codes, agency listings, business sales representative work sheets, reporting sheets for all Xerox employees in Canada.

Used an internal HRIS system, called “H. R. Employee Locator” and created, maintained and filed all employee’s files and records

FINANCIAL

Prepared, issued and deposited cheques covering large and small payments, to organizations and public entities on behalf of Xerox.

Accurately tracked and monitored all cheques issued, ensuring consistent documentation were on file or investigated missing documentation.

TELECOMMUNICATIONS

Handled a fast-paced MERIDIAN and CISCO switchboards and answered over 150 incoming calls from around the world, including Canada and the United States, Globally.

Performed data entry and maintained the Telephone Reception Information Management System (T.R.I.M.S) on a regular basis.

Worked closely with the telecom support team when phones are down or experiencing challenging connections.

TECHNICAL SKILLS

Expert user of Meridian and Cisco phone systems

Proficient with MS Word, Outlook. Intermediate with Excel

Working knowledge of PowerPoint

EDUCATION & PROFESSIONAL DEVELOPMENT

St. John Ambulance Certified CPR A+ AED

Joint Health and Safety Committee Member Certified

VOLUNTEER WORK

Support Boys Scouts of Canada, Past Girl Guides of Canada Leader.

REFERENCES

Linda Lievaart Home: 416-***-**** Cell: 416-***-****

Co-Worker ********@******.***

Dothlyn Cotterell 416-***-****

109 Bradstone Square

Scarborough, Ontario

M1B – 1W1

Former Co – worker Xerox

Gail Sokolowski Home: 416-***-**** Cell: 416-***-****

99 Rockford Road **************@*******.***

Toronto, Ontario

M2R 3A9

Former Co – worker (Temp) Xeorx

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