Customer Service Engineer

CURRICULAM VITAE

VIPIN SHANKAR.T.P

Email: *****.*********@*******.***

Ph: +971*********

OBJECTIVE:

To work in a result oriented organization where my expertise, skills are fully utilized to the upward growth of the organization.

PROFESSIONAL EXPERIENCE

1, 4 Year Experience in HP Service Centre

Organization : MAHA ELECTRONICS PVT .LTD (Cochin)

[Authorized Hewlett Packard (HP) Service Center]

Role : Customer Support Engineer

Duration : October 2011 to August 2014

2, Organization : Ensure Support Services (India) ltd

[Authorized Hewlett Packard (HP) Service Center]

Role : Team Leader with Administration

Duration : October 2014 to at October 2015

3, Organization : MAHA ELECTRONICS PVT .LTD (Cochin)

[Authorized Hewlett Packard (HP) Service Center]

Role : IT Help desk co-ordinater

(All India IT help desk co-ordinater For Manappuram Finance Limited)

Duration : October 2015 to March 2016

JOB RESPOSIBILITIES

Maintaining the team member’s productivity and helping to get the solution of issues.

Month starting and Ending time presenting the complaints complete report to management.

Hardware parts (Defective or Active) that is verifying and sends to ware house.

Required hardware parts verifying and ordering.

Incoming and outgoing parts are updating to master sheets.

Every month these reports are publishing to management.

Motivating Engineers and Call coordinators to improve their productivity.

Escalation cases directly handling and resolve on time.

Branch reports maintaining (Open calls and escalation cases).

Conducting class for new technical tips and new product hardware features.

Arranging certification training class for engineers.

Calls attending and help to customer query.

Maintain, analyze, and troubleshoot computer hardware and Mobility product issues.

Critical issues of Mobility, Laptops, Desktops and printers directly checking and resolving.

Latest firmware of products details are collecting and download to engineers.

Online monitoring of printers, when the ink is going to finish before that arranging the cartridges.

Helping to insert the cartridges and Hardware supports for printers

Inform to customer for new printers and cartridge printing details

Manage workload and other assignments efficiently while being able to resolve time critical situations reliably and professionally.

Document technical issues & engineer productivity.

Good relationship maintaining with dealers and high class customers

Publishing severity cases to engineers and separately monitoring.

Arranging meeting with dealers and management for discussing the service feedback.

SKILLS SUMMARY:

Implementing, Managing, Monitoring and Troubleshooting Hardware Devices.

Configuring, Maintaining and Troubleshooting of all Models of Desktop/Notebook/ Mobility Systems / Printers

Network devices trouble shooting.

Good customer service and organizational.

Strong troubleshooting and problem solving skills.

Compile and maintain reports.

Analyzing information.

Inventory controlling.

All flavor of Windows Desktop/ Notebook OS (XP, Vista, Windows 7, Windows 8, 8.1) handled

CCNA course completed

Good knowledge in Microsoft Word, Excel, Power Point & Outlook

Diagnose and Resolve Operating System Problems

PC’s and Mobility products Assembling & Disassembling Maintaining & Troubleshooting Hardware related issues

Installation and administration of windows OS.

Installing Hardware devices & Drives.

PROJECT HANDLED

1, Central Board of Excise and Customs

2, Bank of India

3, Bank of Baroda

4, LIC

5, Eli Lilly Technical Support

ACADEMIC QUALIFICATIONS:

1. BCA

2. PLUS TWO (COMMERCE)

3. SSLC

CERTIFICATION PROGRAM

1. CCNA (COURSE COMPLETED)

2. DIPLOMA IN HARDWARE AND NETWORKING ENGINEERING

3. HP Certified Partner Engineer (ID: - CSSNB0192)

PERSONAL STRENGTH:

Flexibility, Hardworking, Sincerity and learning new skills.

Self Confidence and Determine Hard Working Nature.

Good Understanding of New Technology & Implementation.

Good Team Player and Passion for Outstanding Customer Service.

PERSONAL PROFILE:

Name : Vipin Shankar T.P

Father Name : M.S Parameswaran

Address : Pavithralyam (H),

Binanipuram P.O,

Edayar, Cochin,

Kerala, India

Pin : 683502

Date of Birth : 26-12-1992

Languages Known : English, Tamil, Malayalam and Hindi

DECLARATION:

I hereby declare that the above information furnished is true to the best of my knowledge.

Date:

Place: Cochin, Kerala VIPIN SHANKAR.T.P

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