Customer Service Data Entry

Hanan Mikhail

*****.*.****@*****.*** +1-717-***-****

Objectives

Administrative, customer service and banking professional with many years of combined experience. Experienced many environments within many fields and cultures. In the process of my job search, I look forward to contributing to a company that will allow further room for developing and boosting my previous knowledge and skills.

Education

Bachelor in Accounting, Ain Shames University, Cairo, Egypt. (Major: Accounting. Minor: Business Administration)

Computer Skills:

Microsoft Word, Excel, Power Point, Outlook, Visio, Publisher, Adobe Acrobat, Internet surfing.

Travel systems such as Saber, Travcom. And Banking systems such as CCM, Pace, Hogan & mTell.

Professional Experience

M&T Bank VA, USA January 2016 – April 2016

Relationship Banker I

Built the customer relationships, tracked the sales opportunities, and gave the best customer service through accounts opening/servicing & lead focused outbound calling. As well as, I served as Operations Teller-in-Charge, managed the branch vault, ATM settlement, foreign currency, night depository, cash ordering, cash shipping in/out.

Atlantic Travel NW, DC, USA May 2015 - October 2015

Embassy Liaison/Customer Service

Handled all the services on behalf of Saudi Embassy & Saudi Cultural Mission in DC, such as visa processing & payment, passports renewal, travel documents & documents authentication. In addition to many admin. & accounting works such as; billing, accounts receivable & collections.

Rent-A-Wreck Alexandria, VA, USA. March 2013 - March 2014

Receptionist / Customer Service

I have taken care of all the renting customers (walking, calling & on-line customers), created & updated many monthly financial & expenses reports, and handled accounts receivable & collections.

Bank Audi Cairo, Egypt May 2007 - February 2013

Credit Analyst / Consumer Lending / Retail Banking (August 2008 through February 2013)

Processed high numbers of loan applications for three retail products; auto loan, personal loan & credit card. Then I have been trained for the newly applied mortgage policies & procedures.

Senior Executive Secretary (May 2007 through August 2008)

I managed the office of the SVP/Head of Corporate Banking.

ABC Bank Egypt August 2000 - May 2007

Senior Executive Secretary

I managed the office of the FVP/Head of Credit Risk who supervised four divisions; Corporate Credit Risk, Retail Credit Risk, Remedial loans and Investigation Department.

Volunteering, Special Business Tasks & Achievements

Volunteer Researcher, Interpreter and Accountant for two Non-Profit Organizations (MEMRI & Coptic Solidarity) as of March 2013 till present.

Participated as a volunteer Recovery Officer in Audi Bank Collection Department and successfully achieved the set recovery target of (LE 2 MIO) within four months during a very tight economic situation following the 1st Egyptian Revolution in 2011.

Led the reformation of the Data Entry Team (one of the Retail Credit Units) in Audi bank, provided leadership, training, evaluation, and hiring decisions.

Other Voluntary Missions

I help the Alzheimer’s patients in senior houses (previously in Egypt & currently in Virginia, USA)

I taught English language in my neighborhood to the financially incapable students.

I helped Coptic Solidarity (non-profit organization) in translation works; below three translation works of mine from Coptic Solidarity website publications as a reference:

The Arabic article :

http://www.almasryalyoum.com/news/details/194995

Translated into the following English:

http://www.copticsolidarity.org/cs-releases/1318-when-will-morsi-depart

The Arabic article:

http://www.almasryalyoum.com/news/details/196357

Translated into the following English:

http://www.copticsolidarity.org/media-news-events/opinion/1457-our-grudge-is-greater-than-our-freedom

The Arabic article:

http://dostorasly.com/404.aspx?aspxerrorpath=/news/view.aspx

Translated into the following English:

http://www.copticsolidarity.org/cs-releases/1360-jihadist-groups-reappear-openly-in-sinai-challenge-police-and-army-in-the-heart-of-al-arish-city.

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