Customer Service Manager

NUNKI VALINAS

Edmonton, AB

***.***.**.** • *****.*******@*****.***

Customer-focused, highly organized and detail oriented Administrative Professional with well-rounded expertise in event planning, office management, and sales. Excellent time manager, multi-tasking, high level of competence in dealing with sensitive issues, ability to work independently with minimal direction and superb solve problem skills. Eager to learn new areas.

SKILLS AND ATTRIBUTES

Office and Team Management • Customer Relationships • Front Desk/Reception • Accounts payable and account receivables • TSD Loaner • ADP • Accounting • Communication • Payroll • Event/Exhibition Planning • Office Administration • Microsoft Office Suite • Filing

WORK EXPERIENCE

Coral Butterfly Online Craft Store, Edmonton, AB, Canada. 2015 – Current Owner

Handmade craft items, sales on local craft markets. Handled company's marketing and advertising. Financial data management.

David Morris Fine Cars (Mercedes-Benz Edmonton West), Edmonton, AB, Canada. 2013 – 2015 Service Assistant

Govern all administrative work for warranty department of new, pre-owned, and fleet Mercedes-Benz vehicles. Follow- up calls to customers, ensuring satisfaction and solving complaints. Manage filing system and responsible for office supplies. Support front end greeting customers and helping service advisors.

Manage rental fleet, responsible for quarterly and yearly reports. Geox, Edmonton, AB, Canada 2012 – 2013

Key Holder

Demonstrated exemplary customer service, driving sales at mall store for Italian outfitter of waterproof/breathable shoes & apparel for men, women, and children. Also managed cash, petty cash, paperwork, consolidations and payroll.

Trusted staff member, completing all store functions with little to no supervision. St. Maurice Investment & Construction Ltd. 2008 – 2012 CEO Executive Assistant and Real Estate Business Executive Key staff member, provide executive support to the Owner and CEO including extensive calendar management, coordination of travel and preparation of itineraries and expense claims, handling administrative functions while also providing outstanding customer service. After a year became Business Executive, managing Public Relations and Real Estate department.

Helped revamp their real estate marketing business plan.

Spearheaded public relations in Chile and Colombia.

Leased, sold, and managed more than 200 properties.

Showrooms interior design.

Managed bank accounts, accounts payable and accounts receivables.

"eCommerce Project "tiendasdu.cl for affiliate company, Colchile Importer SPA.. Created and managed new retail and ecommerce store. Also involved in recruitment, operations and marketing. NUNKI VALINAS • 780.807.79.11 • *****.*******@*****.*** Resume, Page 2 Anastassia Boutique 2005– 2008

Manager

Managed staff, accounting, selecting products and inventory.

Increased store revenues by driving sales demonstrating outstanding sales ability, leadership capabilities, and contributes to the overall store concept.

Tango Uno Productions 2002– 2005

Event Planner

Guided all aspects of staging events from planning, through development, production, and staging. Coordinated all personnel and equipment.

Tactfully worked with clients and vendors, always demonstrating grace under pressure. Lemon Comunicaciones S.A. 2000– 2001

Receptionist

Handled all front-desk duties for Marketing Company: scheduling appointments, developing and presenting price quotes, routing phone calls, etc.

Presented personable first-point-of contact, efficiently handling all incoming queries. EDUCATION

Diploma, Higher level Technician in Event Planner and Production Del Pacifico University, Santiago, Chile

Real Estate

Coproch, Santiago, Chile

Haute Couture (Fashion Design)

Instituto Paulina Diard, Santiago, Chile

Additional Coursework:

Property Appraisal – Coproch, Santiago, Chile

Sales Technician – Del Pacifico University, Santiago, Chile

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