Umer Anjum
****.********@****.***
** ***** *****, ********, **. L6Y 5A9
Results Driven District Manager
Strategic Planning ... Change Management ... Operational Excellence ... Sales Management
Accomplished corporate leader with a comprehensive track record of successful strategic and tactical leadership within the retail industry; possesses business vision and creativity augmented by positive attitude and steadfast commitment to excellence. Expertise in managing organizational change to achieve maximum results; practices entrepreneurial leadership style with highly effective planning, organizational, and communication skills as well as a solutions-oriented approach to problem-solving. Demonstrated ability to instill a common vision and develop a dynamic team based on trust and mutual respect. Core competencies include:
Strategic & Tactical Planning
New Business Development
Sales & Marketing Management
Team Building & Leadership
Business Process Optimization
P&L / Financial Reporting
Human Resources Management
Recruitment & Talent Placement
Resource Allocation, Budgeting
Multisite Operations Management
Staff Training & Development
Client and Vendor Relations
High-end Technical Training
Policy/Procedure Formulation
Public Relation & Speaking
KEY MILESTONES
Operational leadership roles including multimillion-dollar P&L management and strategic planning for assets of $300 million
Guided initiatives involving process improvement, staff development and operational efficiency
Championed POS implementation project which reduced labour, improved efficiencies, and enhanced competitive strength
Successfully managed several complex post-acquisition transition and integration phases
Consistently exceeded annual "Earn out" incentive benchmarks while maintaining strict operating controls and disciplines
Repeated success guiding cross-functional teams in the design and launch of leading-edge solutions driving record-setting sales
Grew MAX retail sites from 8 to 16 over a two-year period (2005 - 2007)
In charge of on staff training, policy formulation, goal setting, incentive programs and product promotions
Sustained an average increase in annual growth revenues of 4% to 6%
Pioneered product positioning strategies and marketing plans while consistently realizing a 40% - 50% ROI
PROFESSIONAL PROFILE
District Manager (8 Retail Sites) – target, Toronto, ON Mar 2013 – Present
Tasked with multisite leadership, sales support, product training, and product positioning; manage direct sales rankings, customer service index, PR, and brand awareness to promote new business. Train managers and retail associates on retail sales and associated techniques, and acquaint them with company and industry practices and procedures. Conduct on-site training seminars; attend trade shows, networking events, industry-related conferences, and meetings. Manage monthly sales and contact reports
Key Achievements:
Recognized as top performer, exceeding sales quotas within very first month
Won 3 monthly contests for the largest percentage sales growth
Negotiated long-term agreement with a national account for over $200K additional gross sales per year
District Manager (7 Large Format Stores) – Zellers, Calgary, AB Jan 2010 – Feb 2013
Joined Zellers to manage multisite business growth and development to achieve market position as a leading provider of convenience, HBA, apparel, food, beverage, cosmetics and seasonal initiatives
Key Achievements:
Established the corporate culture through formulation of training programs, corporate policies and procedures designed to meet the growing demand for customer loyalty based initiatives
Held full P&L and financial reporting responsibility through floor-to-ceiling expense control management
Attained quota Q1, Q2, Q3 by increasing revenues by 5% per quarter in 2011
Directed the complexities of retail operations through recruitment, selection, and management of retail managers, sales floor captains, and specialty sales teams
Penetrated food market through aggressive merchandising strategy which realized sales revenues of $400,000 to $650,000
Operations Manager – CRM, Milton, ON Mar 2008 – Jan 2010
Engaged to spearhead call centre operations for CRM offering collection services for major commercial clients in Canada; Maintained and enhanced the current economic framework and developed new capabilities to drive profitability through a wide variety of channels; built strategic alliances with internal and external teams to increase financing penetration on overall sales
Key Achievements:
Led and managed a collection strategy plan that led to a revenue growth by 25%
Slashed call abandon rates from 20% to 7%. Fueled 200% revenue increase during the very first month
Maximized staff output through strategic scheduling resulting in significant increases in revenue by 35%
Developed checklists to maintain the call quality standards successfully and achieved 100% score from Clients
Earned accolades for customer service excellence, and a proactive approach to relationship management
Spearheaded staffing, coaching, auditing operations and implemented customer engagement strategy
Prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identified trends; determined system improvements and implemented change
District Manager, Area Manager (34 Retail Sites) – Max Fashion, UAE Feb 2004 – Aug 2007
Promoted to District Manager role from Store Manager within two and a half months
Instituted a better training program and sales approach which resulted in a 42%+ increase in monthly sales
Increased territory sales from $4 million to $8.2 million within two years, exceeding quota by 12% in 2005 and 15% in 2006
Ranked as #1 area manager (out of 12) in 2005 and 2006
Doubled market share and grew profits 250% through brand repositioning via innovative merchandising
Led 6 sites from years of operating losses to positive earnings, delivering significant improvements every year, culminating with +686% growth in operating earnings in 2006
Fostered a robust, sustainable network of buyers across UAE, leveraging strong listening, presentation and closing skills to optimize sales results despite previously dominant competitor advantage
Built an accelerated career program for graduates and students to add talent, diversity and future leadership
EDUCATION & TRAINING
Bachelor of Arts – Communication Management & Finance, University of Toronto, Ontario
Leadership Development Program, University of Toronto, Ontario